Business Details
27 Years
experience
Emergency
services
Your Trusted IT Partner for Seamless Business Growth
RCS Professional Services has been a trusted IT partner for businesses across the United States since 1999. Founded on principles of customer satisfaction and technology-driven solutions, we specialize in delivering customized IT infrastructure, cybersecurity, and cloud computing services tailored to the unique needs of each client. Our team of certified professionals brings decades of combined experience in managing IT environments for industries ranging from legal and accounting to real estate and private equity. We prioritize proactive monitoring, 24/7 support, and strategic planning to ensure 100% uptime for our clients. Our culture emphasizes community engagement, employee empowerment, and continuous innovation in technology solutions.With offices in New York and Georgia, we serve businesses of all sizes, offering both full-service IT management and co-managed solutions to complement existing teams. Our commitment to personalized service is demonstrated through on-site consultations, detailed system documentation, and ongoing assessments to adapt to evolving business needs. We differentiate ourselves through a client-centric approach that combines technical expertise with a deep understanding of operational challenges faced by modern businesses.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Computing
Project Scoping
Hardware Procurement
PCI Compliance
Co-Managed IT
Disaster Recovery
Network Design
Technical Support
Details
- Year established: 1999
Highlights and features
- We offer custom IT solutions tailored to your unique business requirements
- Our proactive approach prevents IT issues with 24/7 monitoring and support
- Our team holds 50+ industry certifications including CompTIA, Microsoft, and Cisco
- We provide reliable remote and on-site support with guaranteed response times
- Our vCIO services deliver strategic technology planning for long-term growth
What people say
Excellent support team
Proactive maintenance
Technical expertise
Reliable service
Custom solutions
Services
Managed IT Services
Our Managed IT Services provide comprehensive technology oversight for businesses needing continuous support. We handle system maintenance, data backup, security monitoring, and infrastructure management to ensure optimal performance. Our proactive approach includes patching, updates, and 24/7 monitoring to prevent downtime while our team of certified engineers delivers both remote and on-site support for immediate issue resolution.
Cybersecurity Solutions
Our Cybersecurity Solutions protect businesses from digital threats through multi-layered defense strategies. We implement network monitoring, email protection, dark web scanning, and access controls while providing quarterly risk assessments. Our experts configure firewalls, develop incident response plans, and deliver staff training to prevent phishing attacks, ensuring compliance with industry standards and protection against evolving cyber threats.
Cloud Computing
Our Cloud Computing solutions help businesses transition to scalable digital infrastructure. We manage cloud migration, implement hosted servers and desktops, and configure secure file storage solutions. Our team optimizes resource allocation to prevent overspending while maintaining data security and compliance. We provide ongoing cloud management and disaster recovery planning to ensure business continuity and cost-effective technology operations.
Project Scoping
Our Project Scoping service defines technology initiatives through detailed requirement analysis and resource planning. We collaborate with clients to establish clear deliverables, identify necessary infrastructure, and develop implementation timelines. Our project managers use industry-standard tools to prevent scope creep while ensuring alignment with business objectives and budget constraints throughout the project lifecycle.
Co-Managed IT
Co-Managed IT services augment existing technology teams with specialized expertise and additional resources. We integrate with internal IT departments to provide after-hours support, cybersecurity enhancements, and strategic planning while complementing in-house capabilities. This flexible model offers access to enterprise-level tools and certified professionals without replacing existing staff.
People
Jeffrey Tebele
Founder/CEO
Jeffrey founded RCS in 1999 after gaining IT experience at Rockwell Computer. With over 20 years in the industry, he focuses on customer satisfaction and technology solutions. A Brooklyn resident, he enjoys live music and family time.
Norman Dwek
CIO & Security Solutions Architect
Norman leads security architecture with decades of IT experience. A NYU graduate, he transitioned from founding an internet music company to IT leadership at RCS, ensuring seamless technology operations for clients.
Tim Heffernan
Director of Technical Operations
Tim oversees technical operations with 15+ industry certifications. A competitive paintball player and woodworker, he brings technical expertise and team leadership to RCS's daily operations.
Chloe Tuohy
Technical Account Manager
Chloe manages technical accounts after advancing from marketing intern. With cloud and Microsoft certifications, she combines technology expertise with wellness advocacy while competing in fantasy football leagues.
Jack Rouleau
Procurement/Technical Account Manager
Jack handles procurement with cybersecurity expertise from Georgia State University. An avid traveler and PC enthusiast, he combines technical knowledge with client-focused service delivery.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, cloud computing, hardware procurement, and compliance management tailored to small business needs with flexible support options.
Do you provide 24/7 IT support?
Yes, we offer 24/7 proactive monitoring and emergency support with rapid response times for critical business operations.
How do you handle cybersecurity threats?
We implement multi-layered security including network monitoring, email protection, access controls, and staff training while providing quarterly risk assessments and incident response planning.
Can you help with cloud migration?
Yes, we manage complete cloud transitions including hosted infrastructure setup, data migration, and ongoing optimization to ensure secure, cost-effective cloud operations.
What areas do you serve?
We serve businesses in the New York Tri-State area, Atlanta, Georgia, and provide remote support to clients nationwide.
How do you customize IT solutions?
We conduct on-site consultations to understand business needs, identify vulnerabilities, and create personalized technology plans with ongoing assessments for continuous improvement.
Videos
Reviews (7)
Phyllis Leary
Oct 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
RCS is quick and professional when responding to my IT needs, helping to keep my WFH life a stress free one! Thank you RCS, for your very capable, always accommodating team!
RCS is quick and professional when responding to my IT needs, helping to keep my WFH life a stress free one! Thank you RCS, for your very capable, always accommodating team!
Cathy G.
Oct 03, 2021
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Positive:Professionalism,Responsiveness
The techs at RCS are knowledgeable, polite and professional. I have been using them for many years and they always resolve my issues no matter how difficult. I highly recommend RCS professionals.
The techs at RCS are knowledgeable, polite and professional. I have been using them for many years and they always resolve my issues no matter how difficult. I highly recommend RCS professionals.
Cat Garwood
Oct 01, 2021
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Positive:Professionalism,Responsiveness
Hired for ongoing freelance IT services for a small fashion company after we had to let our IT staff go due to COVID- very responsive and knowledgeable. Resolved issues that came up with new software usage as well as day to day issues that came up. Timely with help desk tickets and professional and easy to work with. would recommend.
Hired for ongoing freelance IT services for a small fashion company after we had to let our IT staff go due to COVID- very responsive and knowledgeable. Resolved issues that came up with new software usage as well as day to day issues that came up. Timely with help desk tickets and professional and easy to work with. would recommend.
Lisa I.
Sep 30, 2021
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Positive:Quality
I've known RCS since 2005. They have provided quality service for the industry I work for. I highly recommend them.
I've known RCS since 2005. They have provided quality service for the industry I work for. I highly recommend them.
Abigail Shapiro
Sep 30, 2021
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Positive:Professionalism,Quality,Responsiveness
Great and timely service. Always available to help my company when needed and have never experienced any problems with them.
Great and timely service. Always available to help my company when needed and have never experienced any problems with them.
Taiyab Khaliq
Sep 29, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Very top-notch support and service. Within minutes of submitting a request, a dedicated team member of RCS will work diligently to resolve your challenges and tasks.
RCS sets a new precedent for customer service and execution.
Very top-notch support and service. Within minutes of submitting a request, a dedicated team member of RCS will work diligently to resolve your challenges and tasks.
RCS sets a new precedent for customer service and execution.
Shan Ng
Sep 26, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
RCS Professional is the epitome of what a service company should be. Everyone from their tech department to customer service are top notch.
RCS Professional is the epitome of what a service company should be. Everyone from their tech department to customer service are top notch.
