Business Details
Emergency
services
Your Trusted Partner for IT Solutions in NYC
iTeam Technology Associates has been delivering enterprise-class IT solutions for over 25 years, combining deep technical expertise with a client-centric approach. Our team of 500+ certified professionals provides 24/7 proactive monitoring, rapid response support, and customized managed services tailored to each client's unique needs. We maintain rigorous compliance standards and invest continuously in cutting-edge tools and training to ensure optimal IT performance and security.Our commitment to excellence extends to personalized service delivery through all communication platforms our clients use. With strategic vendor partnerships and multi-layered cybersecurity frameworks, we help businesses leverage technology as a competitive advantage while maintaining operational efficiency and regulatory compliance.
Services
Managed IT Services
Cloud Migration
Cybersecurity
Network Design
IT Consulting
Compliance Support
Data Backup
Server Virtualization
Help Desk Support
Business Continuity
Highlights and features
- We offer 24/7 proactive IT support with guaranteed 5-minute response times.
- Our team of 500+ certified engineers ensures comprehensive IT coverage.
- Customized service plans align with specific operational and budgetary needs.
- We maintain compliance with IT404, HIPAA, PCI, and FINRA requirements.
- Our strategic vendor partnerships enable full-service IT management solutions.
What people say
Deep expertise
Responsive service
Professional team
Reliable support
Tailored solutions
Services
Managed IT Services
Our comprehensive managed IT services provide continuous monitoring, maintenance, and support for business technology infrastructure. With 500+ certified engineers and 24/7 proactive system monitoring, we ensure optimal performance and minimal downtime. Our customized service plans adapt to specific business requirements while maintaining strict compliance with industry regulations like HIPAA and PCI.
Cloud Migration
We specialize in secure cloud migration strategies tailored to business needs, offering hybrid, hosted, and full SaaS solutions. Our experts implement Microsoft Azure, Office 365, and other platforms while ensuring data integrity and regulatory compliance. With 25+ years of experience, we deliver scalable cloud architectures that reduce costs and improve operational efficiency.
Cybersecurity
Our multi-layered cybersecurity approach protects against evolving threats through 24/7 monitoring, threat detection, and rapid response protocols. We implement zero-trust architectures, endpoint protection, and compliance frameworks while providing staff training. With expertise in over 50 security platforms, we create customized defense strategies for maximum protection.
Network Design
We design and implement complex network infrastructures including LAN/WAN, wireless mesh, and cloud networks. Our engineers optimize performance while ensuring security and scalability. With 25+ years of experience in virtualization and storage solutions, we create tailored network environments that support business growth and operational efficiency.
IT Consulting
Our expert consultants provide strategic guidance for IT governance, compliance, and business continuity planning. We offer outsourced CIO/CISO services and forensic IT auditing while maintaining vendor neutrality. With deep industry knowledge, we help businesses align technology investments with strategic objectives through practical, cost-effective solutions.
People
Sid M. Edelstein
President & CEO
With over 25 years in IT management, Sid leads iTeam's strategic direction and quality control. He specializes in IT governance and compliance, ensuring clients receive expert technology leadership and business continuity planning.
Scot Braunzell
Partner & CSO/CTO
As cybersecurity expert with 25+ years' experience, Scot oversees advanced threat protection and forensic investigations. He leads iTeam's security operations center and maintains FBI InfraGard membership for threat intelligence sharing.
Thomas Jennette
Manager - Administrative Services
With 20+ years at iTeam, Thomas manages service delivery administration and senior help desk operations. He ensures efficient implementation of managed service procedures across our client base.
Wayne Cullen
Manager - Help Desk Services
Over 12 years managing client support, Wayne oversees ticket prioritization and resolution. He maintains expertise across 50+ IT platforms to ensure rapid, effective technical assistance for all clients.
Jason Gomez
Manager - Technical Operations
With 12+ years leading technical engineering, Jason specializes in network troubleshooting, virtualization, and cybersecurity implementation. He ensures expert technical support across diverse client environments.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cloud migration, cybersecurity, network design, and compliance support tailored to SMB needs with 24/7 monitoring and rapid response.
How quickly do you respond to IT issues?
Our help desk responds to 95%+ of service tickets within 5 minutes with over 95% resolved on the same day of reporting.
Do you support compliance requirements?
We design service plans supporting HIPAA, PCI, FINRA, IT404, and other regulatory frameworks with automated compliance monitoring tools.
What cloud solutions do you provide?
We offer hybrid cloud solutions, Microsoft Azure migration, and secure cloud architectures with 99.9999% uptime guarantees through strategic vendor partnerships.
How do you handle emergency IT situations?
Our 24/7/365 support includes immediate response to critical issues with senior engineers available for complex problem resolution across all service areas.
Reviews (3)
Carlos Castro
Nov 01, 2019
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Best IT services. Great staff, knowledgeable, courteous, 100% professional ! will never use another service again!!!
Greg Sattler
Oct 20, 2019
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ITeam is a fantastic resource for my company. Not only do I trust them with my company's dynamic IT environment, they service many of my client's as well (many Fortune 1,000). iTeam has resources to assist on any project - from desktop support to major cyber security consulting. A true one stop shop. Highly recommend.
Stephen Bruno
Sep 08, 2019
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Great group of folks and very knowledgable! They helped out in great times of need and came with a get-it-done attitude. Highly recommend.
