Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner for Personalized Technology Solutions
Founded in 1998, Roark Tech Services operates as a specialized technology services firm dedicated to delivering personalized IT solutions tailored to small and medium-sized businesses. Our boutique approach focuses on maintaining a limited client base to ensure exceptional service quality and operational excellence. With deep expertise in technology integration and business operations, our team collaborates closely with professionals across finance, law, and real estate sectors to provide solutions that align with both technical and strategic business needs.We prioritize building long-term client relationships through proactive support, advanced cybersecurity measures, and customized technology frameworks. Our commitment to excellence is evidenced by our certified technicians' hands-on experience and the trust earned from clients who consistently recognize our ability to transform IT infrastructure into a competitive advantage.
Services
Managed IT
24x7 Helpdesk
Managed Cloud
Cybersecurity
Vendor Management
Details
- Year established: 1998
Highlights and features
- We maintain a limited client list to ensure personalized, high-quality service
- Our team combines technical certifications with real-world business experience
- 24/7 support and proactive monitoring minimize IT disruptions
- Advanced cybersecurity frameworks protect against evolving threats
- Strategic vendor partnerships deliver enterprise-grade technology at predictable costs
What people say
Calm and competent help
Reputable and effective IT service
Money well spent
Secure information systems
Excellent work
Services
Managed IT
Our comprehensive managed IT services provide 24/7 monitoring and maintenance for business technology infrastructure. Certified technicians handle hardware/software procurement, network security, and cloud solutions while implementing proactive automation to prevent disruptions. This service ensures predictable IT expenses through strategic vendor negotiations and asset tracking tailored to each client's operational requirements.
Cybersecurity
Advanced cybersecurity protection includes real-time threat detection, Zero Trust architecture, and regulatory compliance management. We implement next-generation SIEM systems, data loss prevention tools, and custom phishing simulations while maintaining 24/7 security operations center support. Our approach combines automated device patching with continuous dark web monitoring to safeguard sensitive business information across distributed work environments.
Vendor Management
Strategic vendor management optimizes technology investments through expert procurement and contract negotiation. Our team tracks software licenses, manages hardware warranties, and evaluates third-party solutions to ensure cost-effective implementations. This service provides businesses with enterprise-grade technology access while maintaining compliance frameworks and minimizing operational risks associated with IT asset management.
People
Michael J. Bettigole
Chief Executive Officer
With decades of technology leadership experience, Michael directs Roark Tech Services' strategic vision while ensuring client satisfaction through personalized service delivery and operational excellence.
Petru Gavril
Chief Technology Officer
Petru oversees technical operations and innovation, leveraging extensive cybersecurity expertise to develop advanced protection frameworks and implement cutting-edge IT solutions for clients.
Christianto Budiman
Senior Technician
Certified in major hardware/software platforms, Christianto provides hands-on technical support with specialized knowledge in system integration and customized technology deployments for business environments.
Questions
What industries do you specialize in?
We focus on private equity firms, hedge funds, real estate investment companies, and specialized law/accounting firms requiring customized IT solutions.
Do you offer 24/7 technical support?
Yes, our managed IT services include 24x7 helpdesk support with remote access capabilities for urgent technical issues.
How do you ensure cybersecurity protection?
We implement Zero Trust architecture, real-time threat detection, and continuous monitoring through our 24/7 security operations center.
What service areas do you cover?
We serve clients nationwide with primary offices in New York, NY and Palm Beach Gardens, FL.
How do you select clients?
We maintain a limited client list to ensure personalized service, carefully choosing organizations that align with our boutique service model.
Reviews (2)
Rob Pecha
Dec 05, 2020
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As a business owner, when your tech doesnt work the way it should it can really put a damper on your deal flow. Last Tuesday I experienced a myriad of tech problems beginning with a GoDaddy phishing scheme, followed by email not attaching files, followed by bizarre unsolicited texts that seemed to be another phishing scheme. Naturally, I thought of my good friend Mirza Abbas and his team at Roark. They have been my go-to for anything technology related, both in my work and in my personal life. They are always super courteous, ultra responsive and hand down THE most knowledgeable in their
Robert M. Pecha
Sep 29, 2019
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I recently experienced some bizarre operational issues with my Surface Pro laptop. Fortunately, it wasnt even a question of who to turn to for help. David at Roark and his team of experts were the clear choice. They were able to quickly remedy the issues I was experiencing with my laptop in a highly efficient, friendly and professional manner. I highly recommend them to any and all small business owners who rely on their technology to keep their business moving ahead. Many thanks!
