Business Details
19 Years
experience
Web-Based Property Management Software for Efficient Operations
Founded in 2007 by property owner and manager Justin Pearl, Total Management was created to streamline property management operations. Initially developed to manage our own properties, our web-based software has evolved into an industry-leading solution trusted by residential and commercial property managers nationwide. Our platform offers comprehensive tools for accounting, tenant communication, work order management, and security deposit tracking, designed to simplify complex workflows while maintaining financial accuracy. We prioritize seamless data migration, offering both automated import tools and expert forensic data analysis to ensure smooth transitions for clients. Our team provides personalized live training sessions and self-guided walkthroughs, ensuring users can leverage the software's full capabilities immediately. With robust security features including encrypted data transmission, viewing class restrictions, and 24/7 monitored data centers, we maintain the highest standards for data protection.Our commitment to innovation is reflected in continuous feature enhancements like automated tenant payments, CAM tax reconciliation, and integrated tenant screening packages. Recognized for our exceptional customer support, we offer real-time assistance through multiple channels, including live chat and phone support. The leadership team combines decades of property management experience with technical expertise, having previously worked with major real estate firms like Forest City Enterprises Inc. Our software's intuitive design allows simultaneous task management without data loss, while customizable reporting tools provide actionable financial insights. With headquarters in Cleveland, Ohio, we serve clients across the United States, helping property management companies reduce operational costs and increase efficiency through our proven technology solutions.
Services
Property Management Software
Accounting Tools
Tenant Screening
Data Migration
Live Training
Security Deposits
Work Order Management
Reporting Tools
Tenant Portal
CAM Reconciliation
Details
- Year established: 2007
Highlights and features
- We offer 15-day free trials with full data migration support
- Our software includes automated accounting and security deposit tracking
- We provide live training from experienced property managers
- Our data centers operate with 24/7 security monitoring and encryption
- We combine property management expertise with technical innovation
Associations and certifications
- SAS 70
What people say
Superb one-on-one support
Reasonable cost
Connect online from anywhere
Services
Property Management Software
Our web-based property management software provides comprehensive tools for residential and commercial property managers. The platform handles accounting, tenant communication, work order tracking, and security deposit management in one integrated system. With automated features and customizable reporting, property managers can streamline daily operations while maintaining financial accuracy across multiple properties.
Data Migration
We offer complete data migration services for property management companies switching to our platform. Our forensic data analysts verify and transfer existing tenant, owner, and financial information from supported applications. For unsupported systems, we provide specialized import tools that simplify property information entry while maintaining data integrity throughout the transition process.
Live Training
Our live training program includes personalized remote sessions conducted by experienced property managers. The training covers all software features using client-specific data to ensure practical understanding. We also provide self-guided walkthroughs that help users learn at their own pace while becoming proficient with the platform's core functionalities.
Security Deposits
The automated security deposit system creates deposit records when tenants move in and handles accounting calculations automatically. Property managers can customize deposit types with withholding rules and ledger account assignments. The software simplifies refund calculations and documentation through integrated financial tracking and reporting features.
Tenant Screening
Our integrated tenant screening service offers credit checks, eviction history, and criminal background reports. Two package options include FICO credit scores and detailed reports to help property managers make informed leasing decisions. The system includes settings to prevent unauthorized leasing to unsuitable tenants.
People
Justin Pearl
Chief Executive Officer
Co-founded Total Management in 2007 after managing properties in Cleveland and Toledo. Previously worked at Forest City Enterprises Inc., one of North America's largest real estate developers. Holds BS in Finance & Economics from Tulane University.
Seth Guren
Head of Customer Support
Joined Total Management in 2012 with prior experience as a high school technology teacher. Leads customer support operations while maintaining focus on user experience and technical assistance for property management software users.
Olivia Pimenov
Live Chat Support
Provides real-time customer assistance through live chat support. Works as part of the dedicated support team to help property managers navigate software features and resolve technical questions efficiently.
Steve Kosar
Live Chat Support
Support specialist offering live chat assistance to property management professionals. Helps users with software navigation, feature implementation, and troubleshooting through direct communication channels.
Tiffany Ballard
Live Chat Support
Delivers technical support through live chat interactions with property management clients. Assists with software implementation, feature utilization, and problem resolution for residential and commercial property managers.
Questions
Does Total Management offer a free trial?
Yes, we provide a 15-day free trial with full access to all software features and data migration support.
Can I migrate existing property data to Total Management?
Yes, we offer complete data migration services including automated transfers from supported applications and customized import tools for other systems.
What security measures protect my data?
Our data centers feature 24/7 monitoring, encrypted data transmission, and viewing class restrictions to ensure information security.
Is training provided for new users?
Yes, we offer live remote training sessions with property management experts and self-guided walkthroughs for all software features.
What property management features are included?
Our platform includes accounting tools, tenant screening, work order management, security deposit tracking, and CAM tax reconciliation features.
Reviews (2)
Denise Purcell
Dec 07, 2020
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Critical:Professionalism,Quality,Responsiveness,Value
Be Prepared. They do not respond when cancellation is requested.
Be Prepared. They do not respond when cancellation is requested.
Aline Williams
Nov 17, 2019
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Total Management are friendly, attentive and extremely professional when conducting business. They look after any questions you might have regarding your property and are a pleasure to have as property managers. Highly recommend!!