Business Details
30 Years
experience
Cloud-Based Telecom Billing Solutions
Founded in 1996, IDI Billing Solutions has established itself as a leader in cloud-based billing and operational support systems (B/OSS) for the telecommunications industry. Our mission is to empower service providers to transform ideas into growth through innovative technology, strategic partnerships, and specialized expertise. With a focus on enhancing the customer journey, our platform enables telecom companies to automate operations, monetize services, and scale efficiently. Backed by nearly 30 years of innovation, we deliver agile solutions that support complex rating schemes, diverse business models, and the evolving needs of mobile carriers, broadband providers, and ILECs.Our commitment to continuous learning, teamwork, and integrity ensures clients receive cutting-edge tools and best practices to stay ahead in a competitive landscape. Recognized for industry-first achievements, including Microsoft .NET framework integration and patented workflow features, we combine technical excellence with a customer-first mindset. Headquartered in Victor, NY, our U.S.-based team provides personalized support, monthly software updates, and a 99.9% system uptime guarantee, serving rural and urban communities nationwide.
Services
Cloud-Based Billing Platform
Workflow Automation
Customer Portal
Field Service Management
Provisioning
Tax & Rating
Order Management
Inventory Management
Customer Care
NetSuite Integration
Details
- Year established: 1996
Highlights and features
- We offer 30 years of specialized expertise in telecom billing solutions.
- Our platform supports complex rating schemes and diverse business models.
- We provide monthly software updates with agile, secure enhancements.
- Our team delivers 99.9% system uptime and 95% customer satisfaction.
- We maintain a 100% domestic workforce for personalized support.
What people say
Incredible platform
Seamless integration
Excellent support
Flexible solutions
Proven expertise
Services
Cloud-Based Billing Platform
Our cloud-based billing platform enables telecom providers to rate, invoice, and manage services across markets. It supports complex pricing models and ensures 99.9% uptime. Clients benefit from scalable solutions that reduce operational costs and improve customer satisfaction through accurate, real-time billing.
Workflow Automation
Workflow automation streamlines order fulfillment, service provisioning, and customer care processes. Our patented features minimize errors and accelerate service delivery. Telecom providers gain efficiency through dynamic orchestration and integrated task management tailored to their operational needs.
Customer Portal
The customer portal offers self-care tools for account management, payments, and support tickets. It enhances digital experiences with intuitive interfaces. Providers reduce call center costs while improving customer retention through 24/7 access to account information and services.
Field Service Management
Field service management optimizes scheduling, route planning, and real-time tracking for service technicians. Telecom companies improve response times and resource allocation. This module reduces operational costs while ensuring timely service delivery to residential and enterprise customers.
Provisioning
Our provisioning module automates network service activation and inventory management. It eliminates manual errors and speeds up service delivery. Providers benefit from seamless integration with billing systems, ensuring accurate service provisioning and customer onboarding.
Questions
What services does IDI Billing Solutions offer?
We provide cloud-based billing, workflow automation, customer portals, provisioning, and customer care modules tailored for telecom providers.
How does IDI help telecom companies grow?
Our platform automates operations, enhances customer experiences, and supports scalable revenue growth through flexible billing models.
Is IDI's platform customizable for specific business needs?
Yes, our solutions offer fully customizable product catalogs, workflows, and reporting tools for diverse telecom markets.
What industries does IDI serve?
We specialize in mobile carriers, broadband providers, ILECs, and managed service providers within the telecom sector.
How does IDI ensure system reliability?
We guarantee 99.9% uptime with monthly updates and a U.S.-based support team for rapid issue resolution.
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