Business Details
25 Years
experience
Emergency
services
Your Trusted IT Partner in Rochester, NY
At PC Innovations, we empower businesses to operate more efficiently through cutting-edge document management, network solutions, and computer repair services. Since 2001, we have specialized in helping organizations transition to paperless environments, streamline workflows, and ensure seamless digital compliance. Our proactive network maintenance, including 24/7 server monitoring, minimizes downtime and safeguards critical operations.With over 25 years of expertise in computer repair, we address viruses, malware, and system failures to restore performance. Our team prioritizes client needs, offering remote and on-site support tailored to modern business demands. We combine technical excellence with personalized service to deliver reliable, future-ready solutions for clients of all sizes.
Services
Document Management
Network Maintenance
Computer Repair
Virus Removal
Remote Support
Details
- Year established: 2001
Highlights and features
- We offer 25+ years of computer repair expertise.
- Our proactive network monitoring reduces business downtime.
- We provide 24/7 server monitoring and remediation services.
- We specialize in secure, compliant document management solutions.
- Our team delivers remote and on-site technical support.
Services
Document Management
Our document management solutions digitize and organize records, eliminating physical storage needs. We implement automated workflows for secure sharing and compliance. Businesses gain searchable archives to improve efficiency.
Network Maintenance
Proactive network maintenance ensures uninterrupted operations through 24/7 server monitoring. We identify and resolve issues before they disrupt business processes. This reduces downtime and protects critical data.
Computer Repair
We diagnose and fix hardware/software failures, viruses, and performance issues. Services include malware removal, system tune-ups, and custom computer builds. Remote and on-site options provide rapid resolution.
Questions
What document management solutions do you offer?
We convert paper records to digital formats, implement automated workflows, and ensure secure compliance for organized, searchable document access.
How does proactive network maintenance benefit businesses?
Our 24/7 monitoring detects server issues early, reducing downtime and preventing disruptions to critical operations and data security.
Do you provide emergency computer repair services?
Yes, we offer remote and on-site emergency support for urgent issues like system crashes, viruses, and performance failures.
What areas do you serve?
We primarily serve Rochester, NY, with remote support available for clients in surrounding regions.
Reviews (6)
Paul Cassarino
Feb 06, 2020
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John and his staff offer outstanding service and reliable advice. I would recommend PC Innovations to anyone looking for computer support services for themselves or their business. You won't be disappointed.
Vincent Gingello
Feb 01, 2018
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They did an excellent job with my computer. Fair prices, good customer service and the woman at the desk was a pleasure to deal with.
V. M. Walker
Jan 21, 2017
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Called and tried to ask questions to ensure a trip to them with my laptop would not be in vain. When I asked if I could speak to someone who knew what Bootcamp was, she said "go ahead". So I explained to her that I was having a Windows issue and she freaked a little and kept asking me if I was running Windows on a Mac. So I explained to her that Bootcamp and Parallels were virtual partitions that allowed running both the Mac OS and Windows and that I would like to speak with someone that understood what they were. She then said "No need to get nasty". She had someone else to answer in order to
Stewart Agor
Dec 24, 2016
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PC Innovations was recommended by a computer-savvy friend as the place he goes to when hes stuck. When my laptop started breaking down, I took it there wondering if I should replace it rather than repair it. They explored various options, and it turned out that replacement was the best. When I went in, I didnt realize they sold computer products as well as repaired them. Their price for what I wanted was the same as at Best Buy, and they give a lifetime warranty. In exchange for the dying laptop, they transferred all my data and emails from it onto the new one. The emails were problematic
Stephanie G.
Feb 02, 2015
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I had trouble with my computer crashing suddenly with the blue screen of death. I brought it into PC Innovations to see if they could fix the problem. They said it was only a minor issue due an incomplete update. However, about a week after they returned the computer to me, I starting experiencing the same issue. I brought it back to them and they tried to fix it again, and said if this didn't fix it, they would have to look deeper at solving the problem. Again, a week later the exact same issues appeared. I got fed up since I felt like they were only trying to put a band-aid on the problem
Joe V.
Nov 19, 2014
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Had a virus that my Norton anti-virus did not catch. Brought it to this place in the summer (May.) My computer is now running 10x slower, and I will either have to go get a new one or bring it someplace else. I'd strongly advise not to go here, my computer is ruined.
