Business Details
14 Years
experience
Your Trusted Auto Dealer in Palmyra, NY
At Integrity Auto, we have built our reputation on honesty and transparency since 2012. As a family-owned business, we specialize in providing quality used vehicles and comprehensive repair services to Wayne County and surrounding communities. Our team, led by Greg Frey with over 40 years of automotive experience and Marcy Frey with expertise in financial management, prioritizes customer needs above all else. We ensure every vehicle we sell undergoes rigorous inspection to guarantee reliability, setting us apart from typical used car dealerships. Our repair services cover everything from routine maintenance like oil changes and brake replacements to complex engine and transmission work, performed by certified technicians using state-of-the-art equipment.We strictly adhere to no hidden charges or unnecessary upcharges, ensuring fair pricing for all services. Our commitment to integrity extends to every interaction, whether you're purchasing a vehicle or scheduling a service appointment. With decades of combined experience, we treat every customer like family, fostering trust that has earned us loyal clientele across the region. Our focus remains on delivering exceptional value through honest practices, quality workmanship, and personalized attention that larger dealerships often lack. This unwavering dedication to our core values continues to drive our success as a trusted automotive partner.
Services
Auto Sales
Vehicle Repairs
State Inspections
Tire Sales
Oil Changes
Brake Replacement
Engine Repair
Transmission Service
Air Conditioning Repair
Muffler Replacement
Details
- Year established: 2012
Highlights and features
- Over 40 years of automotive industry experience
- No hidden charges or unnecessary upcharges
- Family-owned and operated business
- Vehicles undergo rigorous pre-sale inspections
- Certified technicians with specialized equipment
What people say
Honest dealer
Friendly staff
Trustworthy service
Like family
Top-notch operation
Services
Auto Sales
We offer inspected used vehicles including trucks, SUVs, sedans, and hatchbacks from top brands like Ford, Chevrolet, and Toyota. Every car undergoes comprehensive checks to ensure reliability. Our sales team prioritizes transparency, providing honest assessments without pressure tactics. With decades of combined experience, we help customers find dependable transportation solutions that meet their needs and budget.
Vehicle Repairs
Our certified technicians handle complex repairs including engine overhauls, transmission work, and electrical system diagnostics. We use advanced diagnostic tools to identify issues accurately and efficiently. Services cover all vehicle types from cars and trucks to motorcycles and trailers. With low labor rates and quality parts, we deliver cost-effective solutions while maintaining strict quality standards for lasting results.
State Inspections
We perform official New York State inspections for cars, trucks, motorcycles, campers, and trailers. Our process ensures vehicles meet all legal requirements for safe operation. Technicians identify potential issues during inspections to prevent future breakdowns. We maintain detailed records of completed inspections and provide clear explanations of any required repairs to keep vehicles compliant and roadworthy.
Tire Sales
We offer new and used tire options for various vehicle types, including budget-friendly alternatives. Our inventory includes multiple brands and sizes to match specific driving needs. Technicians help determine optimal tire choices based on vehicle specifications and driving conditions. We provide professional installation services and expert advice on tire maintenance to maximize safety and longevity.
Oil Changes
Regular oil changes help maintain engine performance and extend vehicle lifespan. Our technicians use quality lubricants and filters during quick service appointments. We follow manufacturer recommendations for oil type and change intervals. The process includes checking other critical fluids and components for potential issues. This essential maintenance service helps prevent costly mechanical problems through proactive vehicle care.
People
Greg Frey
Owner
With over 40 years in the automotive industry, Greg started as a lot boy and worked through all dealership roles before founding Integrity Auto. He brings extensive hands-on experience and a commitment to ethical business practices that guide our customer-focused approach.
Marcy Frey
Owner
Marcy manages financial operations and customer service with over 10 years at Integrity Auto. Her organizational management background ensures efficient business operations while maintaining personal customer interactions that reinforce our commitment to exceptional service standards.
Christine Frey
Sales Director
As the Freys' daughter, Christine handles customer service and sales while modernizing operations through social media expertise. Her role bridges traditional customer care with digital innovation, helping maintain our 'small business' feel while improving service efficiency.
Bud Peters
Technician
Our skilled technician brings years of automotive repair experience to every service job. He specializes in complex diagnostics and mechanical repairs, using advanced equipment to ensure accurate problem identification and effective solutions for all vehicle types.
Jay Peters
Technician
Jay contributes technical expertise to our repair services, focusing on quality workmanship and customer satisfaction. His experience covers various automotive systems, supporting our commitment to comprehensive repair capabilities and maintaining high service standards for every vehicle we service.
Questions
What services do you offer?
We provide auto sales, vehicle inspections, tire sales, oil changes, brake replacements, engine repairs, transmission services, and air conditioning repairs for cars, trucks, and motorcycles.
Are your used cars reliable?
Yes, every vehicle undergoes thorough inspection before sale to ensure mechanical reliability. We only sell quality used cars that meet our strict standards for performance and safety.
Do you offer financing options?
We can connect customers with financing partners to help arrange vehicle purchases. Our team works to find suitable financing solutions based on individual credit profiles and budget requirements.
What are your business hours?
We're open Monday through Friday from 8:00 AM to 4:30 PM for both sales and service departments. Appointments are available for repair services during these hours.
How experienced is your team?
Our owners have over 50 combined years in the automotive industry. Technicians hold certifications and use specialized equipment to handle both routine maintenance and complex repairs.
Reviews (4)
Kaitlin
Mar 03, 2021
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At Integrity Auto I had the best used car buying experience ever in my 50 plus years of buying cars. Being 73 years old I have bought 2 brand new cars, a 1968 Cuda, a 1971 Maverick, and too many used cars to count since 1973. Greg sold me his fathers 2009 Silverado 1500. What a beautiful truck. Being in the tire business the last 20 years of working, I know a lot about good customer service. I observed Greg on two different occasions and he knew his customers first names. The best quality in a salesperson is to associate faces with first names. That's the way I ran my business. Greg treated me
Mrbig U.
Jan 06, 2021
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May 13, 2020
This review is long overdue! Im sitting at home, updating my cell phone. I came across Integrity Autos name & number from some ignition work I received 2 months ago. I distinctly recall calling Gregs office staff and how positively well Chriss phone etiquette affected me! After my subsequent appointment, I remember exclaiming all the following to my wife when I arrived home. From now on, we plan to continue going back for all our vehicle needs. I had heard numerous wonderful things about Integrity Auto and owners Greg and Marcy Frey from my sister who regards them highly
This review is long overdue! Im sitting at home, updating my cell phone. I came across Integrity Autos name & number from some ignition work I received 2 months ago. I distinctly recall calling Gregs office staff and how positively well Chriss phone etiquette affected me! After my subsequent appointment, I remember exclaiming all the following to my wife when I arrived home. From now on, we plan to continue going back for all our vehicle needs. I had heard numerous wonderful things about Integrity Auto and owners Greg and Marcy Frey from my sister who regards them highly
Amber Syler
Oct 12, 2020
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You couldnt get better service! Owner is involved every step of the way from scheduling to test driving, selling cars, fixing the cars, simple diagnostics, Ny State Inspections and cashing his customers out! Hes a great family guy and does believe by doing his customers right! Both my husband and I, as well as my in-laws, take all of our cars to him!
Lorilea Iddings
Sep 11, 2019
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Integrity Auto Sales is a great place to do business! Exactly as the business name; they have integrity! They will give you any information they can about the service/product you are getting. They don't do work you haven't asked to be done. They ask you first or tell you first if there is a problem! The employees are kind and courteous. The waiting room is clean and comfortable. I will be returning for any future work that I need done on my car.
