Business Details
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Your Trusted Volkswagen Dealership in Riverhead, NY
Riverhead Bay Volkswagen has been serving Long Island and surrounding areas as a trusted Volkswagen dealership for over a decade. Our team of skilled sales associates pairs customers with new Volkswagen models like the ID. Buzz, Atlas, and Tiguan, while also offering certified pre-owned vehicles with extended warranties. The on-site service center employs factory-trained technicians who use genuine OEM parts for maintenance services including oil changes, brake repairs, and battery replacements. We provide financing options through the Volkswagen Service Credit Card and offer online tools for scheduling appointments or evaluating trade-in values. Our commitment to customer satisfaction spans from vehicle selection through ownership with amenities like complimentary Wi-Fi in waiting areas and 24-hour roadside assistance.The dealership serves communities including Riverhead, Smithtown, Sayville, and the Hamptons with transparent pricing and no-obligation trade-in evaluations. Our express service allows quick routine maintenance without appointments, while certified pre-owned program vehicles undergo rigorous inspections to ensure quality. We maintain state-of-the-art facilities with specialized equipment to handle complex repairs and routine maintenance for all Volkswagen models. The service team offers multi-point inspections with every visit and maintains three-year/36,000-mile roadside assistance coverage for newer models. Our customer-centric approach focuses on long-term relationships rather than one-time transactions.
Services
Oil Change
Tire Rotation
Brake Repair
Battery Replacement
VW Carefree Maintenance
Vehicle Trade-In
Certified Pre-Owned Inspection
24-Hour Roadside Assistance
Online Service Scheduling
Financing Options
Highlights and features
- We offer certified technicians trained specifically for Volkswagen vehicles.
- We provide 24-hour roadside assistance for eligible models.
- Our online scheduling system offers convenience for service appointments.
- We feature manufacturer-recommended maintenance at fixed pricing through VW Care plans.
- We serve Long Island communities including Smithtown, Sayville, and East Hampton.
Associations and certifications
- Volkswagen AG
Services
Oil Change
Our factory-trained technicians perform oil and filter changes using genuine Volkswagen lubricants. VW Service Xpress offers no-appointment oil changes with multi-point inspections. Regular oil changes maintain engine longevity and warranty compliance.
Certified Pre-Owned Vehicles
We inspect and certify pre-owned Volkswagens through 125-point checks with extended warranty coverage. Certified vehicles include roadside assistance and CARFAX reports. Savings reach up to $10,000 versus new models while maintaining quality standards.
Volkswagen Service Credit Card
This dedicated credit card offers deferred interest financing for eligible maintenance, tires, and accessories. Cardholders receive exclusive rebates like $25 Visa cards for qualifying purchases. Immediate credit decisions streamline automotive spending.
Vehicle Trade-In
We provide no-obligation trade-in evaluations for any make or model. The process includes online value estimators and in-person condition verification. Trade-in values apply toward new or used Volkswagen purchases with financing options available.
24-Hour Roadside Assistance
Eligible vehicles receive three-year/36,000-mile roadside coverage. Services include free towing, battery jumps, flat tire changes, and fuel delivery. Assistance operates 24/7/365 with dedicated dispatchers and Volkswagen-specific support.
Questions
What Volkswagen models do you carry?
We offer all new Volkswagen models including ID. Buzz, Atlas, Tiguan, Jetta, and ID.4 electric vehicles. Our inventory updates daily for current model-year vehicles.
Do you service non-Volkswagen vehicles?
Our certified technicians specialize in Volkswagen maintenance and repairs only. We recommend Volkswagen dealers for specialized care of these vehicles.
What financing options exist for service?
The Volkswagen Service Credit Card provides deferred interest options and rebates for qualified customers. Apply online for immediate approval on maintenance expenses.
Can I schedule service online?
Yes, our website allows 24/7 online scheduling for all service types. Select date/time slots and specify required services through our interactive booking system.
Are trade-in evaluations free?
We provide complimentary trade-in assessments either online through Kelley Blue Book or in-person with no obligation to purchase vehicles.
Do you offer car maintenance packages?
VW Care plans provide prepaid maintenance at fixed costs covering manufacturer-recommended services through 100,000 miles for eligible model-year vehicles.
Reviews (6)
James F.
Mar 04, 2020
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I recently purchased my VW.Jetta from here and the staff were friendly and professional. Our salesman, Kelly was great! I am not sure why it has a few bad reviews, because we found everyone to be professional, friendly and accommodating! The staff was great!
Joe C.
Feb 15, 2020
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I'm so sorry to say that my experience with the dealership ended badly. At the beginning, coming from Hyundai, the experience was what I expected. More upscale with better service. Leasing my GTI (totally overpriced car) went smoothly with friendly service. That was 3 year ago. By the 2nd year the place went straight down hill. Service went from professional to a bunch of high schoolers running around frantic. The staff had attitudes and any request was met with "the next time you come in we'll take care of it.." (never to be). When my lease ended I could not get questions answered
Dana Z.
Dec 03, 2019
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This place is awful! i live in watermill but after going there i ended up driving all the way to Sayville to buy my new VW. first of all the man in front office (right side when you come in) treated me like i was an idiot - macho mysogynist! i wanted to test a car and he said to come back as they are too busy but there was noone around and there was a man being helped. disgusting place!
Hillary C.
Jan 15, 2019
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This is regarding the SERVICE DEPARTMENT:
I purchased my VW Jetta there a few years ago. Not a single complaint. Car has been running without issue until my entire lock system failed to the point my dog was locked in a running car without ability to get in (locksmith needed to get in). Unfortunate but is what it is...
Called service department to have far fixed and repeatedly told "that's ridiculous" and "ma'am are you sure your key doesn't work?" but once car examined at the Service department, technicians experienced what I described there was a labor intensive
I purchased my VW Jetta there a few years ago. Not a single complaint. Car has been running without issue until my entire lock system failed to the point my dog was locked in a running car without ability to get in (locksmith needed to get in). Unfortunate but is what it is...
Called service department to have far fixed and repeatedly told "that's ridiculous" and "ma'am are you sure your key doesn't work?" but once car examined at the Service department, technicians experienced what I described there was a labor intensive
Alix C.
Jan 05, 2017
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I recently bought a Subaru here and had a great experience, unlike in other dealerships (to be fair, not all on the island) where I'd been confronted with a lot of aggressive & annoying sales tactics. This was nothing like that. My salesperson was Ed McGarr and he was extremely low-key and patient with me, even though I asked a lot of questions--I really liked the fact that he had a background in fraud prevention and was comfortable with me checking out some of the numbers. (He was also willing to help with some special circumstances my husband & I had.) Everything just went incredibly
Do H.
Oct 25, 2016
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Purchased a pre owned forester here. Linda Manning was the sales person assisting me through the process. After decades of toyota scion ownership, I test drove several Subaru models. Linda was patient and kind. Her demeanor is professional, knowledgeable, and helpful, going above and beyond to ensure I had what I needed. Seek her out if you want a sales person who is no pressure yet attentive. She made the experience fun and was a joy to work with.
Ken, the finance wizard, is a stand out as well. I got a great rate on my first car loan ever. Too bad he couldn't work his magic on my grad
Ken, the finance wizard, is a stand out as well. I got a great rate on my first car loan ever. Too bad he couldn't work his magic on my grad
