Business Details
48 Years
experience
Your Trusted Community Health Partner in Northern Michigan
Alcona Health Center has been providing comprehensive healthcare services to Northern Michigan communities since 1978. As a Federally Qualified Community Health Center, we operate under a Patient-Centered Medical Home model that emphasizes coordinated, accessible, and patient-focused care. Our multidisciplinary team delivers medical, dental, behavioral health, and pharmacy services across 14 clinic locations and multiple school-based health centers. With over 45 years of experience, we maintain accreditation as a Patient-Centered Medical Home while adhering to evidence-based guidelines to ensure quality care. Our organization receives Health and Human Services funding and operates under Federal Public Health Service deemed status for malpractice claims.We serve all patients regardless of ability to pay, maintaining non-discrimination policies across all services. Our leadership team includes experienced professionals like Chief Medical Officer Dr. Jeffry Costain and Dental Director Dr. Jennifer Broers. Through three school-based Child and Adolescent Health Centers, we address healthcare barriers for young patients while offering expanded dental services in Alpena and Oscoda. Our comprehensive approach includes chronic illness management, wellness classes, and Medication-Assisted Treatment programs to support total well-being.
Services
Primary Care
Pediatrics
Behavioral Health
Pharmacy Services
Dental Care
Recovery Programs
School-Based Health
Chronic Disease Management
Wellness Classes
Preventive Care
Details
- Year established: 1978
Highlights and features
- We offer over 45 years of experience in community healthcare
- Our patient-centered approach ensures comprehensive care tailored to individual needs
- We maintain Federal Public Health Service deemed status for quality assurance
- Our multidisciplinary team includes board-certified medical and dental professionals
- We provide sliding fee scales and accept all patients regardless of payment ability
Associations and certifications
- Patient-Centered Medical Home
What people say
Comprehensive care approach
Compassionate staff
Accessible services
Integrated health model
Community-focused mission
Services
Primary Care
Our primary care services provide comprehensive treatment for acute illnesses, preventative care including screenings and vaccinations, and chronic condition management. Patients receive personalized care from experienced physicians and nurse practitioners who coordinate with specialists across our network. This service emphasizes long-term patient-provider relationships to ensure optimal health outcomes.
Behavioral Health
We offer integrated behavioral health services that address mental health needs alongside physical wellness. Our licensed therapists and psychiatric providers work collaboratively with primary care teams to develop holistic treatment plans. Services include individual counseling, Medication-Assisted Treatment, and school-based mental health support for students.
School-Based Care
Our school-based health centers deliver medical, dental, and behavioral services directly to students in 13 school locations. This program removes transportation barriers and provides convenient access to care during school hours. Services include wellness exams, immunizations, dental screenings, and mental health support tailored to student needs.
Dental Services
Full-service dental care is available at Alpena and Oscoda locations, with expanded preventive services at other clinics. Our dental hygienists provide cleanings, screenings, and oral health education while dentists offer restorative treatments and referrals. The program emphasizes preventive care to maintain long-term oral health for all ages.
Pharmacy Services
Our pharmacies provide affordable prescription medications and over-the-counter products with convenient drive-thru access. Pharmacists work closely with prescribing providers to ensure proper medication management and patient education. The service includes medication reviews and adherence counseling to support effective treatment outcomes.
People
Nancy Spencer
Chief Executive Officer
Nancy Spencer leads Alcona Health Center with over 25 years of healthcare administration experience. She oversees strategic operations across 14 clinical locations while maintaining the organization's community-focused mission since becoming CEO in 2015.
Jeffry Costain
Chief Medical Officer
Dr. Jeffry Costain serves as Chief Medical Officer, providing clinical leadership across all medical services. A board-certified physician with 15+ years in community health, he ensures quality care standards are maintained through evidence-based practices and provider training programs.
Jennifer Broers
Dental Clinical Director
Dr. Jennifer Broers directs dental services at Alcona Health Center. With advanced training in community dental health, she oversees clinical operations at two full-service dental locations while implementing outreach programs to expand oral care access.
Phyllis Schepke
Behavioral Health Director
Phyllis Schepke manages behavioral health services with 20+ years of mental health leadership experience. She coordinates integrated care programs that combine psychiatric treatment with primary care services to address patients' comprehensive wellness needs.
Katelyn Kane
Pharmacy Director
Katelyn Kane, PharmD, directs pharmacy operations at Alcona Health Center. With specialized training in clinical pharmacy, she manages medication safety protocols and collaborates with providers to optimize pharmaceutical care for patients across all locations.
Questions
What insurance plans do you accept?
We accept most major insurance plans including Medicaid, Medicare, and private insurance. Our sliding fee discount program is available for patients without coverage.
Do you offer telehealth services?
Yes, we provide telehealth appointments for medical, dental, and behavioral health services through our secure online portal.
How can I schedule an appointment?
Schedule appointments by phone at any clinic location or through our online patient portal available 24/7.
Are services available for non-English speakers?
We provide interpreter services and translated materials for all patients regardless of language proficiency.
What if I need care after hours?
For urgent needs after hours, visit our Alpena Walk-In Clinic or contact our on-call provider system for medical emergencies.
Do you offer dental care for children?
Yes, our dental clinics provide pediatric services including cleanings, sealants, and fluoride treatments for all age groups.
Reviews (6)
Delaney McGuire
Jan 28, 2022
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Absolutely love my doctor! Shes the best, always is looking deeper into my health situations than I am and always makes sure to ask the right questions. Ive never had better care anywhere else. I recommend Alcona health center to everyone!
Matt Poli
Jan 03, 2022
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Our family has used Alcona Health Center for more than 20 years! We have always been well cared for and have received excellent care. Todays visit was no exception.
Joe Mousseau
Dec 28, 2021
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I tried going in to try figuring out what is going on with my lungs. I knew it wasn't covid but obviously when I went they still had to run the test. Both test came back negative but they didn't even bother to bring me in at all. I ended up not having covid but acute bronchitis and I got the zpack but it hasn't helped as it should. It's been a week after the use of it and I'm actually starting to get worse. I call but no answers or call backs. I'm about to just walk into the hospital to see if they will take me in and actually look into what's going on. Do something to change that instead of making
Cody Headley
Dec 23, 2021
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Doctors and Medical Staff are so helpful and caring!!! Receptionists are still extremely rude and inconsiderate, took 30 minutes to check out, because in the middle of me checking out they told me to sit down and wait so they could take people behind me. Also Asked me to take out my phone to look up an address, when they have a computer right in front of them. Then the front desk went on a rant about how I couldnt do her job better, Which led to the person behind me trying to fight me which the front desk lady didnt nothing about and laughed.
Lauren Allen
Nov 20, 2021
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I have been going to Alcona Health Center -Alpena for a few months and enjoy it very much. Everyone is very kind and helpful and if I don't understand something I just ask . Very good place to go and will continue to do so. Great staff and physicians.
Lauren Allen
Lauren Allen
Meegan Werle
Nov 01, 2021
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I love that you can make an appointment for the Acute Care. We were takin right back and seen very quickly. Sara Stevens and nurse were very friendly.
