Business Details
11 Years
experience
Trusted Debt Collection & Customer Lifecycle Solutions
Founded over a decade ago, Apelles has established itself as a trusted leader in debt collection and customer lifecycle management. Our values-driven approach prioritizes process-based strategies to deliver exceptional results for clients across financial institutions, retail, government, and healthcare sectors. With a leadership team boasting over 90 years of combined experience in customer contact centers, we combine cutting-edge technology with compliance-focused operations to protect client brands and foster long-term customer loyalty. Our nationwide services include debt recovery, accounts receivable outsourcing, fraud management, and data-driven customer retention programs. We maintain a flat organizational structure to ensure rapid responsiveness to client needs while upholding rigorous risk management standards certified through SSAE 16 SOC2, PCI DSS, and Better Business Bureau A+ accreditation.Our culture emphasizes continuous improvement through adult learning principles in training programs and career development initiatives. By balancing technological innovation with human-centric solutions, we help clients reduce customer acquisition costs, enhance brand perception, and achieve measurable performance improvements. Our commitment to transparency is demonstrated through multi-level audit processes and customizable reporting capabilities tailored to client requirements. As an employer of choice, we attract top talent through competitive compensation packages and a supportive work environment that directly benefits client outcomes.
Services
Debt Recovery Services
Accounts Receivable Outsourcing
Customer Lifecycle Management
Fraud Management Services
Risk Management Compliance
Details
- Year established: 2015
Highlights and features
- We offer 90+ years of combined leadership experience in customer contact centers
- Our compliance-based management controls ensure consistent performance across projects
- We provide customized fee structures for contingency or flat fee collection services
- Our technology stack includes Ontario Systems FACS with predictive dialing capabilities
- We maintain SSAE 16 SOC2 and PCI DSS certifications for data security compliance
Associations and certifications
- SSAE 16 SOC2
- PCI DSS Service Provider
- Better Business Bureau A+
What people say
Exceptional compliance focus
Professional staff
Effective recovery strategies
Timely reporting
Customized solutions
Services
Debt Recovery Services
Our integrated recovery strategies deliver top-tier debt collection performance through customized approaches for bad debt portfolios. We protect client brands while maximizing recovery rates using predictive dialing technology and compliance-focused processes. Our nationwide capabilities support financial institutions and government entities in achieving optimal debt resolution outcomes.
Accounts Receivable Outsourcing
We provide multi-faceted solutions for delinquent accounts receivable through customer-centric resolution options. Our services combine data validation with brand protection strategies to improve cash flow while maintaining positive customer relationships. This includes tailored payment plans and communication protocols for retail and healthcare organizations.
Customer Lifecycle Management
Our lifecycle initiatives enhance customer loyalty through data mining and retention strategies. We identify upsell opportunities while maintaining compliance standards, helping businesses improve customer lifetime value. These programs integrate with existing CRM systems for seamless implementation across multiple industries.
Fraud Management Services
Our fraud solutions reduce customer acquisition costs while enhancing brand perception through advanced verification processes. We implement risk mitigation strategies that balance security with customer experience, helping organizations prevent fraudulent account creation and transactional fraud across digital platforms.
Risk Management Compliance
We maintain rigorous compliance programs certified through SSAE 16 SOC2 and PCI DSS standards. Our multi-level audit processes include internal reviews and third-party verification to ensure regulatory adherence. This comprehensive approach covers data security, service level agreements, and industry-specific compliance requirements.
People
Mike Fitzmartin
President & CEO
With decades of customer contact center experience, Mike leads Apelles' strategic vision while maintaining focus on client satisfaction and operational excellence through values-based leadership principles.
Patrick Bennett
Chief Financial Officer
Patrick oversees financial operations with extensive expertise in contact center economics, ensuring sustainable growth and financial transparency across all client service offerings.
John Sacco
Vice President of Systems
John manages technology infrastructure with deep knowledge of contact center systems, implementing cutting-edge solutions that enhance operational efficiency and data security protocols.
John Ciardelli
Vice President of Sales
John leads business development efforts, leveraging industry expertise to create customized solutions that align with client organizations' specific debt recovery and customer management needs.
Anita Skinner
Director of Compliance
Anita ensures regulatory adherence across all operations, maintaining Apelles' certifications and managing audit processes that verify compliance with industry standards and client requirements.
Questions
What debt collection services do you offer?
We provide nationwide debt recovery services using customized strategies for bad debt portfolios, combining compliance-focused practices with advanced technology to protect client brands.
How do you handle accounts receivable outsourcing?
Our AR outsourcing uses multi-faceted approaches for delinquent accounts, offering resolution options that maintain customer relationships while improving cash flow for businesses.
What compliance certifications do you hold?
We maintain SSAE 16 SOC2 certification, PCI DSS Service Provider certification, and Better Business Bureau A+ accreditation through regular internal and third-party audits.
What technology platforms do you use?
We utilize Ontario Systems FACS platform with predictive dialing, embedded call recording, and virtual networks from Dell, Cisco, and Microsoft for secure operations.
How do you differentiate from competitors?
Our unique culture, experienced leadership team, and technology-enabled solutions combine with industry certifications to create measurable performance improvements for client organizations.
What reporting capabilities do you offer?
We provide customized reporting through Seagate Crystal Reports, Microsoft tools, and other formats tailored to client requirements for performance tracking and analysis.
Reviews (5)
Blayne Maciel
Jan 16, 2022
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Critical:Professionalism,Quality,Responsiveness,Value
Cold calling then hanging up after you say hello 3 times.
Cold calling then hanging up after you say hello 3 times.
Trisha Sokoloski
Dec 06, 2021
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Theyve been calling me MULTIPLE times a week, and when I finally answered they asked for my DOB and first and last name and I didnt give it to them and as I said I already received their letter they cut me off said well call back bye bye and hung up! so unprofessional and rude. if anything their just a scam. if i could give 0 stars i would.
Sabrina Prescott
Nov 23, 2021
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Critical:Professionalism,Value
Would not state who the company ones she was calling for until I had to raise my voice
Would not state who the company ones she was calling for until I had to raise my voice
Katz Vapez
Sep 23, 2021
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Critical:Professionalism
Informed they were calling a business. They asked for a random name. when asked who they were was cut off and told I already told you who I am. Kept trying to pry personal data without confirming of business calling or why. BBB unfriendly
Informed they were calling a business. They asked for a random name. when asked who they were was cut off and told I already told you who I am. Kept trying to pry personal data without confirming of business calling or why. BBB unfriendly
Angie Gustafson
Aug 17, 2020
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Positive:Professionalism,Quality,Responsiveness
I have had nothing but nice people to help me out when setting up payments. I hardly ever rate my experiences but I would give them a 10/10 when it comes to being kind, courteous and interested.
I have had nothing but nice people to help me out when setting up payments. I hardly ever rate my experiences but I would give them a 10/10 when it comes to being kind, courteous and interested.
