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Trusted Water Damage Restoration in Cincinnati OH
Thompson Restoration is a locally owned and operated water damage restoration company serving Cincinnati, Ohio and Northern Kentucky. With IICRC-certified technicians and state-of-the-art equipment, we specialize in 24/7 emergency response for water extraction, fire damage cleanup, mold remediation, and structural drying. Our team prioritizes rapid intervention within the critical 24-48 hour window to minimize property damage and prevent mold growth. We employ non-invasive dry-in-place methods to preserve building materials and reduce costs while maintaining full transparency throughout the process. Backed by BBB accreditation and comprehensive insurance, we handle all aspects of restoration from initial assessment to insurance coordination.

Our commitment to using EPA-approved solutions and advanced thermal imaging technology ensures thorough moisture detection and elimination. With over a decade of combined experience, we've developed proprietary drying systems that reduce restoration time by up to 40% compared to industry averages. Our client-driven approach includes real-time updates and direct insurance billing to simplify the claims process. We maintain 100% customer satisfaction through rigorous quality control measures and post-service follow-ups. As an industry leader, we continually invest in technician training programs to maintain the highest standards of service excellence.
Services
Water Extraction Flood Cleanup Mold Remediation Fire Damage Restoration Pipe Burst Repair Crawl Space Cleanup Hardwood Floor Drying Sump Pump Failure Cleanup Storm Damage Repair Sewage Cleanup
Highlights and features
  • 24/7 emergency response with 60-minute arrival guarantee
  • IICRC-certified technicians with proprietary drying systems
  • Advanced thermal imaging for complete moisture detection
  • Direct insurance billing with transparent documentation
  • Non-invasive dry-in-place methods saving 40% restoration time
Associations and certifications
  • IICRC
  • BBB
What people say
Outstanding job Professional crew Quick response Transparent process Property preservation
Services
Water Extraction
Emergency water removal using industrial pumps and vacuums to eliminate standing water. Our technicians arrive within 60 minutes to prevent mold growth and structural damage. We document the entire process for insurance claims while preserving building materials through non-invasive techniques.
Mold Remediation
Comprehensive mold removal with containment barriers and HEPA filtration. We identify moisture sources, remove contaminated materials, and apply antimicrobial treatments. Our process includes air quality testing to ensure complete remediation and prevent future growth in residential and commercial properties.
Flood Damage Cleanup
24/7 flood response including water removal, structural drying, and content restoration. We handle insurance coordination and use moisture mapping to track drying progress. Our team specializes in restoring properties to pre-loss condition after major weather events.
Hardwood Floor Drying
Specialized drying techniques for hardwood floors using subfloor injection drying and low-grain refrigerant dehumidifiers. We prevent warping and buckling through controlled moisture reduction while preserving floor finishes and structural integrity.
Crawl Space Cleanup
Complete crawl space remediation including moisture control, mold removal, and structural repairs. We install vapor barriers and ventilation systems to improve indoor air quality while addressing pest infestations and insulation issues in residential and commercial properties.
People
Kevin Thompson
Owner & Lead Technician
IICRC-certified restoration expert with 15+ years experience in water damage mitigation. Developed proprietary drying systems that reduce restoration time by 40% while maintaining 100% customer satisfaction through transparent communication and on-site supervision.
Greg Davis
Project Manager
Former insurance claims specialist with 8 years in restoration management. Coordinates complex projects and insurance documentation while implementing quality control measures to ensure compliance with industry standards and client expectations.
Questions
What immediate steps should I take after water damage?
Turn off electrical sources, document damage with photos, and contact Thompson Restoration immediately. Avoid entering affected areas until safety is confirmed.
Is Thompson Restoration available after hours?
Yes, we provide 24/7 emergency services with technicians available within 60 minutes of your call for urgent water damage situations.
Do you work with insurance companies?
Yes, we handle direct billing with insurance providers and provide detailed documentation to streamline your claims process.
What sets your water damage restoration apart?
Our non-invasive dry-in-place methods preserve building materials, saving time and costs while using thermal imaging for complete moisture detection.
How do you ensure complete drying?
We use moisture meters, thermal imaging, and continuous monitoring with industrial-grade equipment to guarantee complete structural drying before project completion.
Reviews (6)
Corey Leach
Aug 03, 2021 Report
Kevin and his crew are extremely helpful and detail oriented. They explained what needed to be done and walked through every step of the process leaving no doubt in their work. I recommend them to everyone in the Northern Kentucky area!
Service:Water damage cleanup
Cara Cahill
Jul 12, 2021 Report
Positive:Professionalism,Punctuality,Quality,Responsiveness,Value
Thompson Restoration has been amazing for us! Always prompt, courteous, and extremely knowledgeable and helpful. We have used them twice now for water removal.
Services:Mould inspection,Water damage cleanup
Matt Simpson
Feb 04, 2021 Report
I have used Thompson Restoration twice now. Once for sewer damage in the basement 2016 and just recently for mold removal in various places within the house.. Kevin and staff are extremely knowledgeable and talk you through the entire process... They made my house a HOME again making it safe for my family...
Jennifer McMahan
Jan 15, 2021 Report
Positive:Professionalism,Quality,Responsiveness
Thompson Restoration did a fabulous job after a fire at my daughters house. Kevin was amazing at keeping us up to date with the timeline. He was also helpful with talking to insurance and getting things cleared quickly so we could keep moving on the put back part of the claim. We would highly recommend Thompson Restoration!
Service:Fire damage cleanup & repair
Josh McIntosh
Jul 06, 2020 Report
Can't say enough good things about Thompson Restoration. Our hot water heater failed over night and we had about 4 inches of water throughout our entire basement. They were there within a short time of calling them the next day and worked the entire next week until the basement was dried out completely. Also, very responsive and attentive to detail. HIGHLY recommend.
Robert Sankner
Jan 30, 2020 Report
Highly recommended! Kevin and his crew did an amazing job cleaning my basement after it flooded, especially considering that three companies already turned down the job! They were highly professional, very personable,
and paid attention to exactly what I wanted them to do. Their attention to detail and high work ethic turned a personal disaster into a great recovery. The price they charged was very reasonable.