Business Details
27 Years
experience
Employee & Customer Feedback Solutions | Questback
Questback was founded on the principle that stakeholder feedback drives business success. With over 25 years of experience, we specialize in experience management solutions that empower organizations to gather actionable insights through employee surveys, customer feedback tools, and market research platforms. Our team of experts delivers tailored solutions supported by a user-friendly platform, premium support, and advanced analytical capabilities.Headquartered in Oslo, we operate globally with offices across Europe, Asia, and the Americas while maintaining ISO 27001-certified infrastructure and full GDPR compliance. Our patented technology and proprietary methodologies help clients transform feedback into strategic decisions that boost productivity, customer loyalty, and organizational growth.
Services
Employee Surveys
Customer Surveys
Market Research
Professional Services
InsightLab
Details
- Year established: 1999
Highlights and features
- 25 years of specialized experience in feedback technology
- GDPR-compliant infrastructure with ISO 27001 certification
- User-friendly platform with 35+ customizable templates
- Global support network with local language assistance
- Proprietary analytics tools for actionable insights
Associations and certifications
- ISO 27001
What people say
Easy-to-use survey tool
Great customer support
Valuable insights
Effective feedback management
Professional platform
Services
Employee Surveys
Our EmployeeQuest platform enables comprehensive workforce engagement measurement through customizable surveys. Organizations can track employee satisfaction, measure eNPS scores, and identify retention drivers using pre-built templates and real-time analytics. The solution supports automated pulse surveys, exit interviews, and 360-degree feedback processes.
Customer Surveys
CustomerQuest provides tools for measuring customer satisfaction and loyalty through CSAT, NPS, and CSI surveys. The platform enables businesses to create branded feedback forms, track customer journey touchpoints, and analyze sentiment patterns. Integration with CRM systems ensures seamless customer experience management across multiple channels.
Market Research
MarketQuest offers specialized tools for conducting market analysis and consumer research. The solution includes demographic targeting capabilities, SMS distribution channels, and advanced statistical analysis features. Organizations can benchmark brand perception, test product concepts, and identify emerging market trends using validated research methodologies.
Professional Services
InsightLab delivers premium consulting services for optimizing feedback programs. Our experts provide survey design assistance, data interpretation, and strategic implementation guidance. The VIP service includes customized reporting dashboards, predictive analytics, and change management support to maximize ROI from feedback initiatives.
Data Security
Our security framework ensures full compliance with global data protection regulations. Features include ISO-certified German data centers, end-to-end encryption, multi-factor authentication, and audit logging. The infrastructure employs redundant systems for business continuity and undergoes regular penetration testing by independent cybersecurity firms.
Questions
What types of surveys can Questback create?
Our platform supports employee engagement surveys, customer satisfaction measurements, market research studies, 360-degree feedback, exit interviews, and pulse surveys with customizable templates for various industries.
How does Questback ensure data security?
We maintain ISO 27001-certified infrastructure in Germany with end-to-end encryption, multi-factor authentication, and regular security audits. Our GDPR-compliant systems feature encrypted data storage and secure API communications.
Can Questback integrate with existing systems?
Our solutions integrate with HRM and CRM platforms through API connections. The platform supports automated workflows, single sign-on authentication, and data synchronization with enterprise resource planning systems.
What analytics capabilities does Questback offer?
The platform provides real-time dashboards, trend analysis, sentiment scoring, and predictive modeling. Users can generate automated reports in PowerPoint or Excel formats with customizable visualization options.
Is Questback suitable for global organizations?
Yes, our multi-language platform supports international deployments with localized support teams across Europe, Asia, and Africa. The system accommodates multiple currencies and regional data compliance requirements.
What support options are available?
We offer premium support with dedicated account managers, onboarding assistance, and 24/7 technical helpdesk. Enterprise clients receive personalized training programs and strategic consulting services.
Reviews (1)
Wolf Ruzicka
Sep 14, 2017
Report
Powerful software, tremendous vision, incredible customer base, a caring team, and a top-notch executive team.
