Business Details
50+ Years
experience
Your Local Telecom Provider in Vermont
Waitsfield and Champlain Valley Telecom has been a trusted provider of telecommunications services since 1904, serving the Mad River and Central Champlain Valley regions of Vermont. As a locally owned and operated company, we prioritize customer satisfaction by delivering state-of-the-art technology and superior service tailored to the needs of our community. Our commitment to innovation and reliability has allowed us to expand our offerings to include high-speed internet, fiber to the home, business-class Wi-Fi, and streaming video services. With over a century of experience, we continue to invest in advanced infrastructure to support economic development, education, and connectivity in rural areas. Our team of experts provides personalized attention and rapid response times, ensuring seamless communication solutions for residential and business customers alike.We actively participate in programs like Lifeline to make essential services accessible to all community members. Recognized nationally for our Smart Rural Community initiatives, we leverage broadband networks to enhance quality of life through cutting-edge applications in commerce, healthcare, and government services. Our leadership team brings decades of industry expertise, guiding strategic planning and regulatory advocacy at state and federal levels. From network operations to marketing, our dedicated professionals maintain a relentless focus on customer needs while preserving the local values that have defined our company for generations. This enduring dedication to service excellence and community investment ensures we remain Vermont's premier choice for comprehensive telecommunications solutions.
Services
High-Speed Internet
Business Class Wi-Fi
Fiber to the Home
Telephone Service
Whole Home Wi-Fi
Details
- Year established: 1904
Highlights and features
- We've served Vermont communities for over 121 years with proven expertise
- Our local team provides personalized service and rapid response times
- 24/7 technical support available for all services
- Participating provider in the FCC Lifeline program for discounted services
- Award-winning Smart Rural Community broadband initiatives
Services
High-Speed Internet
Fast, reliable internet with local technical support for residential and business customers. Delivers consistent performance for streaming, gaming, and remote work. Available with optional fiber upgrades in qualifying areas.
Business Class Wi-Fi
Enterprise-grade wireless solutions for businesses, schools, and government offices. Includes dedicated bandwidth, enhanced security features, and public space connectivity options to improve customer engagement and operational efficiency.
Fiber to the Home
Next-generation fiber optic connections providing ultra-fast speeds and symmetrical upload/download performance. Ideal for heavy data usage, smart home integration, and future-proof connectivity in supported regions.
Telephone Service
Traditional landline service with modern features including local calling, long distance options, and enhanced 911 capabilities. Available with optional digital upgrades and hosted IP phone systems for businesses.
Whole Home Wi-Fi
Optimized wireless coverage solutions for multi-device households. Eliminates dead zones with mesh network technology while maintaining security and performance for streaming, gaming, and smart home devices.
People
Eric Haskin
President/CEO
Third-generation telecom leader with 40+ years industry experience. Navy veteran and Eagle Scout committed to community service. Oversees strategic operations and maintains hands-on technical involvement.
Roger Nishi
General Manager
36-year telecom veteran with regulatory expertise. Serves on national industry committees and represents company interests at state/federal levels. Specializes in strategic planning and product development.
Kurt Gruendling
Vice President of Marketing
Marketing leader with 25+ years driving business development. Manages strategic partnerships and community engagement initiatives. Holds MBA and teaches telecom courses at local college.
Lee Cheney
Vice President of Network Operations
30-year telecom infrastructure expert responsible for network reliability. Oversees engineering projects and USDA-certified broadband initiatives. Holds technical certifications in network systems.
Questions
What services does Waitsfield and Champlain Valley Telecom offer?
We provide high-speed internet, telephone service, streaming video (GMA Video), business-class Wi-Fi, and fiber to the home solutions.
Is fiber internet available in my area?
Check availability by entering your address on our website or contact us directly for confirmation.
Do you offer 24/7 technical support?
Yes, our technical support team is available 24 hours a day, 7 days a week at 888-321-0815.
Are there payment assistance programs available?
We participate in the FCC Lifeline program offering monthly discounts for eligible low-income customers.
How can I pay my bill?
Pay online through SmartHub, by phone at 800-496-3391, or mail payments to PO Box 412 Brattleboro, VT 05302-0412.
What makes you different from other providers?
As Vermont's locally owned telecom since 1904, we combine century-old reliability with modern technology and personalized service.
Reviews (3)
Eric Mayhew
Jul 01, 2019
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I have been a Green Mountain Access customer for around 15 years now. I work in the tech sector, but live in rural Vermont and I cannot begin to express my gratitude for the exceptionally fast and nearly 100% reliable service I've gotten over the past 15 years. For anyone not in their service area, my apologies. I will be a customer for life.
Hans Brakeley
Jan 31, 2018
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Service is as advertised. Its DSL, so only ~15Mbps and pretty darn slow compared to other places, but I chose to live where I do and knew this was what I'd get. When I went into the office I didn't have to wait, and had two people helping me - infinitely better than Comcast. Super nice helpful people. When I've called tech support its been about a 50/50 split of people who are very helpful and knowledgeable and people who are useless. All in all, decent company to deal with. Hoping to get some faster speeds in the future as new tech is rolled out.
*Edit: I've now followed up with a tech a couple
*Edit: I've now followed up with a tech a couple
Bobby Bruno
Jan 01, 2016
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They are absolutely horrible...download speeds less than .5 mbs...constant internet issues, never works after 9pm...I miss living in New York, this company wouldn't last a week where I grew up...sad this day in age you pay $90/month and can't even watch a movie on your Apple TV...I pay for 10 mbs, which is ridiculous, fios and twc blow that number away, and I can't even get the speed i pay for At my house on a reliable basis...they are absolutely the worst company I've ever had the opportunity to deal with...
