Business Details
13 Years
experience
Expert Tech Repair Services in Middlebury, VT
Tech Medic was founded in 2013 by Yukio and Theresa McDonough, combining decades of technical expertise with a commitment to community-driven service. Our mission is to provide fast, reliable repairs using premium parts while maintaining transparency and customer education. With specialized training in cellular repair, computer systems, and data recovery, our team serves both individuals and businesses across Vermont. We pioneered same-day service for common repairs and established a repair guarantee to ensure long-term device functionality. As advocates for the Right to Repair movement, we actively promote consumer choice and sustainable technology practices.Our technicians hold advanced certifications and maintain partnerships with industry leaders like LabRadar. Through our TechWithTech platform, we share technical knowledge to empower users. With physical locations in Middlebury and remote support capabilities, we bridge the gap between complex technology and everyday users. Our approach combines technical precision with personalized service, ensuring each client receives tailored solutions. From cracked screens to complete system overhauls, we prioritize functional restoration over replacement. This philosophy has made us a trusted local resource for over a decade.
Services
iPhone Repair
Android Repair
Computer Repair
Data Recovery
Remote Support
Battery Replacement
Screen Repair
Virus Removal
Device Diagnostics
Used Device Sales
Details
- Year established: 2013
Highlights and features
- We offer same-day repair service for common device issues
- Our technicians hold advanced certifications in cellular and computer repair
- We provide a limited warranty on all repair work
- We use only premium replacement parts for all repairs
- We pioneered transparent pricing with free repair estimates
Associations and certifications
- LabRadar
Services
iPhone Repair
Specialized iPhone repair services for all models, including screen replacement, battery changes, and water damage recovery. Our certified technicians use premium parts to restore functionality while maintaining device integrity. We offer same-day service for common issues and provide free diagnostics to ensure accurate repairs.
Computer Repair
Comprehensive computer repair covering hardware failures, software issues, and performance optimization. Services include hard drive replacement, virus removal, and system upgrades. Our technicians handle both Mac and PC systems with a focus on data preservation and minimal downtime for both personal and business users.
Data Recovery
Professional data recovery from damaged devices using specialized tools and cleanroom environments. We recover files from failed storage media while maintaining data integrity. Our process includes free evaluation and transparent pricing, with success rates exceeding industry standards for both mechanical and logical failures.
Remote Support
Secure remote technical support for software issues, system optimization, and device configuration. Our technicians connect directly to your device to resolve problems efficiently. This service includes virus removal, software updates, and performance tuning without requiring physical device transport.
Used Device Sales
Certified pre-owned device sales program offering tested and refurbished smartphones and computers. We provide cash for qualifying devices and sell them with warranty options. This service promotes sustainable technology use while offering affordable alternatives to new equipment purchases.
People
Yukio McDonough
Co-Founder and Technical Director
Co-founded Tech Medic with expertise in technology and media production. Holds management degree from Purchase College and extensive audio engineering background. Previously operated recording studio and taught production techniques.
Theresa McDonough
Co-Founder and Lead Technician
Co-founded Tech Medic with science and health IT degree. Completed advanced cellular repair training in Arizona. Advocate for Right to Repair movement with public policy experience and FTC workshop participation.
Questions
What devices do you repair?
We repair all iPhone models, Android phones (Samsung, LG, Motorola), MacBooks, PCs, and LabRadar equipment. Services include screen replacement, battery changes, and water damage recovery.
Do you offer same-day service?
Yes, most common repairs like screen replacements and battery changes are completed same-day. Complex repairs requiring specialized parts may take additional time.
What warranty do repairs include?
All repairs carry a limited warranty covering defects in parts and workmanship. Warranty duration varies by component but typically ranges from 30-90 days.
Can you recover data from broken devices?
Yes, our certified technicians use specialized tools to recover data from damaged storage media. We offer free evaluation to determine recovery feasibility before starting work.
Do you buy used devices?
Yes, we purchase qualifying used iPhones (12 and newer), Samsung devices, and 2020+ laptops. We provide instant cash payments upon device inspection and verification.
Reviews (6)
Robin Ingenthron
Dec 21, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I've worked with repair shops across the globe, and Theresa and Yukio at Tech Medic are among the best. Very reasonable prices and fast service.
I've worked with repair shops across the globe, and Theresa and Yukio at Tech Medic are among the best. Very reasonable prices and fast service.
R. C. N.
Oct 27, 2021
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Super friendly and helpful. I had a water damaged phone and they used a special connector that enabled them to get the data off of it and onto a sim card to put in my new phone. Praise the Lord!!
Zach Jennie Wright
Oct 02, 2021
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Positive:Professionalism,Quality
I dropped something on my phone and cracked the screen within in two hours I had a brand new screen. They were very friendly and personable. I would highly recommend to anyone who needs phone repair.
I dropped something on my phone and cracked the screen within in two hours I had a brand new screen. They were very friendly and personable. I would highly recommend to anyone who needs phone repair.
Matthew Sylvain
May 03, 2021
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Trustworthy, honest, down-to-earth service. They got me in in one day and fixed my computer. It's running faster than it's ever had. The service was entirely reasonably priced. I got my laptop back in 2 days which is a plus.
C. G.
Feb 19, 2021
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I do not love technology when it goes badly but it is way easier to handle when all I have to do is call tech medic. They are prompt, reasonably priced and HONEST. Nothing better than a honest tech guy!
Paul V.
Jun 26, 2020
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I would recommend them to all.Great people,great service.I wish I knew about them,before I brought a new phone.had my wife's phone screen and battery replaced,did a great job.
