Business Details
50+ Years
experience
Your Local Vermont Telecom Provider Since 1904
Founded in 1904, our company has dedicated over a century to delivering reliable telecommunications solutions to Vermont's Mad River and Central Champlain Valley regions. As a locally owned and operated business, we prioritize personalized service and community investment, offering cutting-edge technologies including high-speed internet, fiber-optic networks, and advanced business communications systems. Our team of industry experts brings decades of combined experience in network infrastructure, ensuring seamless connectivity for residential and commercial clients. We maintain rigorous compliance with federal and state telecommunications standards while actively participating in rural broadband development initiatives.Our commitment to technical excellence is matched by our dedication to customer satisfaction, demonstrated through 24/7 technical support and locally-based service teams. Through strategic partnerships and continuous infrastructure investment, we've transformed from a traditional telephone provider to a comprehensive digital solutions provider while maintaining our founding principles of community service and operational integrity.
Services
High-Speed Internet
Fiber Internet
Business Phone Systems
TV Streaming
Network Installation
Technical Support
Wi-Fi Solutions
Phone Service
Broadband Expansion
Hosted IP Phones
Details
- Year established: 1904
Highlights and features
- We've served Vermont communities continuously since 1904 with proven reliability
- Our locally-based technicians provide faster response times and personalized service
- We maintain 24/7 technical support for residential and business customers
- Our fiber-optic infrastructure delivers state-of-the-art connectivity solutions
- We actively participate in federal broadband expansion programs
Services
High-Speed Internet
Our high-speed internet service delivers fast, reliable connectivity with local technical support. Designed for both residential and business use, it supports multiple devices and heavy data usage. Customers benefit from consistent performance and dedicated customer service representatives located in Vermont.
Fiber to the Home
Fiber-optic network installations bring cutting-edge connectivity directly to residences. This technology enables ultra-fast internet speeds, crystal-clear voice communication, and high-definition television services. Our fiber infrastructure represents significant investment in Vermont's digital future and economic development.
Business Class Wi-Fi
Designed for enterprises, our business Wi-Fi solutions offer secure, high-capacity networks for offices, schools, and public spaces. Features include enterprise-grade equipment, customized network design, and priority technical support to maintain business continuity.
Hosted IP Phones
Modern business phone systems using Voice over IP technology provide advanced calling features and mobility options. Our hosted solution eliminates traditional phone equipment costs while offering scalability and integration with other business applications.
Whole Home Wi-Fi
Optimized Wi-Fi coverage solutions address connectivity challenges in modern homes with multiple devices. Our technicians design systems that eliminate dead zones and ensure consistent signal strength throughout residential properties of all sizes.
People
Eric Haskin
President/CEO
Third-generation telecom leader with 40+ years industry experience. Navy veteran and certified welding technician who returned to family business in 1982. Recognized for community service and technical innovation in rural telecommunications.
Roger Nishi
General Manager
Telecom executive with 36+ years experience in network operations and regulatory affairs. Former chairman of national telecom policy committees and Vermont state legislative advisor on communications issues.
Kurt Gruendling
Vice President of Marketing
Marketing leader with 25+ years driving business development initiatives. Holds MBA and previously taught business courses at Community College of Vermont while advancing rural broadband adoption.
Lee Cheney
Vice President of Network Operations
Network engineering expert with 30+ years telecom experience. Oversees all technical operations and infrastructure development, including USDA-approved broadband expansion projects across Vermont's rural regions.
Questions
What services does Waitsfield and Champlain Valley Telecom offer?
We provide high-speed internet, fiber-optic connections, business phone systems, TV streaming, and residential phone services across Vermont's Mad River and Champlain Valley regions.
How can I check service availability at my address?
Visit our website to enter your address and verify fiber internet and other service availability in your specific location.
Do you offer 24/7 technical support?
Yes, our technical support team is available 24 hours a day, 7 days a week at 888-321-0815 for urgent service issues.
What payment options are available?
We accept payments by phone, online through SmartHub, or by mail to our Waitsfield, VT office.
Are there special programs for qualifying customers?
We participate in the FCC's Lifeline program offering monthly service discounts for eligible low-income consumers.
How does your local presence benefit customers?
As a Vermont-based provider, we offer faster response times, local service expertise, and community investment that national providers cannot match.
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Reviews (4)
Livingston Farm
Nov 03, 2021
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I cannot say enough about the customer service at Waitsfield Telecom. Over the years we have had a couple of small technical issues and they are wonderful to work with. Our business depends on our telephone service and they always drops what they are doing to remedy the problem. Highly recommended! Thank you WT!!!!
Gail Kee
Oct 17, 2021
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Paying $100/mo for internet service over DSL lines operating at .1 mps. Have been a customer for over 50 years, but WT doesnt seem to care. A lot of sweet talk and a lot of nothing. Wish we had an alternative.
Answer: Your reply sounds disingenous. You said the same thing the last time we called to complain, and since then the MPs have deteriorated to a highof 2 mps to a low of .1 MPs. There is just too much traffic over the few DSL lines to the point where we have no service (except at 3 a.m. when we can finally access the internet). But WT keeps on adding accounts and taking money
Answer: Your reply sounds disingenous. You said the same thing the last time we called to complain, and since then the MPs have deteriorated to a highof 2 mps to a low of .1 MPs. There is just too much traffic over the few DSL lines to the point where we have no service (except at 3 a.m. when we can finally access the internet). But WT keeps on adding accounts and taking money
Loretta Languet DiMario
Aug 15, 2021
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Ive had issues with my Wi-Fi for years with no resolve. It literally just drops you. Drops your calls, anything you want to streamjust drops. I work from home and sometimes when Im doing things for my business it just stops and say no connection. Chatted with customer service many times apparently we have awesome Wi-Fi and it cant get any better so theres that. We certainly pay for the best Wi-Fi but Im not seeing that result. Sometimes its actually so unworkable and I go somewhere where I have cell data to work on instead.
Debi Rickard
Jun 17, 2021
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I've been having a really strange issue regarding Facebook and I've had to call tech support a few times, for some help with that. Phil has been completely wonderful and patient with me. He has amazing knowledge about computers and the internet. He has a great sense of humor and I am now dying to meet him in person. I wish he still did house calls but he's been terrific over the phone so I can't really complain. I also recently changed to a faster speed internet connection and whenever I run a test it shows that I am getting what I am paying for. It doesn't get much better than this. I love Waitsfield
