Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. Supervisors and WFM professionals can push out over and under-time notifications to all agents on the app so they can respond right away.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. Supervisors and WFM professionals can push out over and under-time notifications to all agents on the app so they can respond right away.
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A heritage of unmatched workforce management expertise. The CommunityWFM team spent nearly a decade consulting exclusively within the workforce management industry prior to designing and delivering our own solution.
This breadth of expertise, across all product lines, has enabled our team to develop call center workforce management software that addresses the rigorous demands of workforce managers, while eclipsing the inherent challenges associated with dated legacy technologies.Here's what you should know about CommunityWFM.
This breadth of expertise, across all product lines, has enabled our team to develop call center workforce management software that addresses the rigorous demands of workforce managers, while eclipsing the inherent challenges associated with dated legacy technologies.Here's what you should know about CommunityWFM.
Products
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Workforce management software solutions built by industry experts to increase productivity and efficiency. Every new day brings a different challenge for workforce management (WFM) analysts. You need WFM solutions and a software partner that understands your unique challenges, and does what it takes to develop accurate WFM strategies.
Enterprise
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Our Enterprise workforce management product expands on the Essentials solution to provide a modern and simplified approach to workforce management. Learn more about the CommunityWFM difference. Large companies face a wide array of unique challenges with their workforce. You've got a big team with different sites and a lot of variables that are changing on an hourly basis.
Essentials
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CommunityWFM Essentials is an ideal workforce management software solution for small and medium sized contact centers. Even for smaller businesses (SMBs), managing a contact center workforce can be a challenge. Hours are spent manually creating the schedule in a spreadsheet every week, only to see it change in an instant.
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See the unique workforce management approach of CommunityWFM to improve efficiency, collaboration, and communication. What is workforce management software? While you may be just learning about CommunityWFM, it has been changing the way contact centers view workforce management (WFM) software since 2002 and our software is widely installed across North America and increasingly abroad.
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