Business Details
21 Years
experience
Streamline Your Customer Check-In Process with LobbyCentral
LobbyCentral is a customer queue and line management software company dedicated to transforming service lobby operations through innovative technology solutions. Founded in 2005 and based in Columbus, Ohio, our platform streamlines customer check-ins, appointment scheduling, and communication across industries including Government, Healthcare, Education, and Retail. With over 30 years of combined leadership experience, our team prioritizes security, efficiency, and real-time data insights to reduce wait times and enhance customer satisfaction.We maintain a customer-centric approach through 24/7 monitoring, automated reminders, and seamless integrations with tools like Outlook and Zoom. Our commitment to continuous improvement is reflected in our 80% customer-driven feature updates and detailed operational analytics that help businesses optimize service efficiency.
Services
Check-In Management
Appointment Scheduling
Customer Kiosk
Mobile Check-in
StatusTrack
Details
- Year established: 2005
Highlights and features
- We offer 24/7 monitored service reliability
- Our free trial lets you test all features
- Integrate with Outlook and Zoom for seamless scheduling
- Detailed analytics track wait times and customer patterns
- Security-encrypted communication protects sensitive data
What people say
Excellent customer service
Reliable Service
24 Hour Monitoring
Free Trial Available
Detailed Insights
Services
Check-In Management
Our digital check-in system replaces paper sign-in sheets with secure, contactless options. Customers can check in via mobile devices or self-service kiosks, with real-time tracking of wait times and service status. This solution reduces physical congestion while maintaining data privacy through encrypted communication.
Appointment Scheduling
Cloud-based scheduling platform allows customers to book appointments 24/7 from any device. Customizable hours, automated reminders, and integration with Outlook calendars ensure efficient time management. Virtual appointments connect through Zoom integration, with flexible pricing options for businesses of all sizes.
StatusTrack
Real-time communication system that keeps customers informed about their position in line. Sends automated notifications when it's their turn, reducing frustration and improving lobby organization. Works across multiple locations with customizable alerts for different service groups.
Customer Kiosk
Interactive kiosks enable contactless check-ins and appointment confirmations. Employees access complete customer lists with visit reasons and wait times. Scalable solution for businesses needing to manage high volumes of visitors while maintaining social distancing protocols.
Data Analytics
Comprehensive reporting tools track customer traffic patterns, abandonment rates, and service efficiency metrics. Businesses gain actionable insights to optimize staffing levels and improve service delivery. Historical data analysis helps identify peak hours and recurring operational challenges.
People
Jaime Fuhr
Founder & CEO
Over 30 years of application programming experience. Created LobbyCentral's first iteration while working at a credit union. Specializes in customer service process improvement through technology innovation. Active in product development and strategic direction.
Rachelle Tinsley
VP of Operations
Led operations since 2014 with focus on customer and employee satisfaction. Manages day-to-day operations while maintaining company integrity. Brings extensive experience in organizational leadership and process optimization to ensure smooth business operations.
Erin Gerardi
Sales & Support Lead
Brings nearly 30 years of customer service expertise since joining in 2021. Manages client onboarding and technical support. Focuses on delivering personalized solutions while maintaining the company's commitment to exceptional customer service standards.
Paula McCroskey
Billing Manager
Handles HR and financial operations since 2007. Manages company billing processes and employee relations. Ensures financial compliance while supporting organizational growth through effective resource management and strategic planning.
Questions
What industries does LobbyCentral serve?
We serve Government, Healthcare, Education, Retail, Financial, and Logistics industries with customized queue management solutions.
Is LobbyCentral available as a standalone appointment system?
No, it requires a base LobbyCentral subscription for full functionality with appointment scheduling features.
How does the free trial work?
Request a free trial through our website to test all features without commitment or payment information required.
Can I customize operating hours for multiple locations?
Yes, set specific hours for each location including holidays and special schedules through your cloud account.
What security measures protect customer data?
We use encrypted communication and source verification to ensure data security and privacy compliance.
How do automated reminders work?
Customized email reminders with location details automatically send to customers before scheduled appointments.
