Business Details
50 Years
experience
Your Trusted Home Health Care Provider in Rochester, NY
HCR Home Care has been delivering compassionate, high-quality home health care services to families across Upstate New York for over 45 years. Our team of certified professionals specializes in personalized care plans tailored to meet the unique needs of individuals recovering from illness, managing chronic conditions, or requiring assistance with daily living. We prioritize patient dignity, cultural sensitivity, and clinical excellence, offering specialized programs such as transcultural care, multi-language support, and LGBTQ+ affirming services.With a focus on innovation and evidence-based practices, we collaborate with physicians and community partners to ensure seamless care transitions and long-term wellness. Our commitment to employee development and industry leadership has earned us recognition as a trusted partner in home health care.
Services
Skilled Services
Paraprofessional Services
Care Management
Rehabilitation Services
Specialized Care
Transcultural Care
Multi-Language Care
LGBTQ+ Program
Paying for Home Health Care
Diverse Care Project
Details
- Year established: 1976
Highlights and features
- We offer 45+ years of experience in home health care with a focus on personalized treatment.
- Our team provides multi-language services to accommodate diverse patient communication needs.
- Specialized LGBTQ+ and transcultural care programs ensure inclusive, respectful treatment.
- We coordinate care with physicians and community resources for comprehensive patient support.
- Licensed professionals deliver evidence-based practices for optimal recovery and wellness.
What people say
Excellent nurses
Easy scheduling
Well cared for
Services
Skilled Services
HCR Home Care's Skilled Services provide expert medical care from licensed nurses and therapists. These services include disease management education, home safety assessments, and therapeutic interventions for patients recovering from illness or surgery. Our team collaborates with physicians to develop individualized treatment plans that promote independence and long-term wellness through evidence-based practices.
Rehabilitation Services
Our Rehabilitation Services focus on restoring mobility and function through physical, occupational, and speech therapy. Specialized programs address stroke recovery, joint replacement rehabilitation, and chronic condition management. Therapists use advanced techniques like neuromobilization and energy conservation strategies to help patients regain independence while ensuring safe home environments for long-term recovery.
Specialized Care
HCR's Specialized Care includes wound management, cardiac disease programs, diabetes education, and fall prevention initiatives. Certified wound care nurses, cardiac specialists, and diabetes educators deliver tailored interventions using telehealth technology and evidence-based protocols. These services aim to prevent complications, reduce hospital readmissions, and improve quality of life for patients with complex medical needs.
Care Management
Our Care Management services coordinate comprehensive care plans for patients with chronic physical or mental health conditions. Care Managers identify service gaps, advocate for patient needs, and connect families with community resources. This holistic approach addresses medical, social, and behavioral health goals while facilitating communication between patients, providers, and insurance companies for seamless care delivery.
Transcultural Care
HCR's Transcultural Care program ensures culturally competent treatment that respects patients' traditions, beliefs, and language preferences. Multilingual staff and interpretation services accommodate diverse populations, while specialized training prepares caregivers to address unique cultural considerations in home health care settings, promoting trust and effective communication across all patient demographics.
People
Suzanne Turchetti
President
Suzanne Turchetti leads HCR's senior leadership team with 20 years of experience, overseeing clinical operations and strategic direction while serving on regional health care boards.
Adrianne Mann
Chief Nursing Officer
Adrianne Mann, RN, BSN, MSHA, develops strategic growth plans for HCR's 25-county service area, overseeing community outreach and quality initiatives with nursing expertise.
Christina Fredericks
Executive Director, LHCSA
Christina Fredericks, PMP, manages clinical operations across 25 counties with 20 years of health care leadership experience and certification in project management.
Karen Reisinger
Executive Director, CHHA
Karen Reisinger, RN, directs home health services across four regions with 35+ years of nursing experience, focusing on quality care delivery in home settings.
Chris Chimenti
Sr. Dir. of Clinical Innovation
Chris Chimenti, MSPT, leads clinical education initiatives and professional development programs for HCR's therapy teams while maintaining active roles in national physical therapy organizations.
Questions
What home health care services does HCR offer?
HCR provides skilled nursing, physical therapy, occupational therapy, speech-language pathology, wound care, chronic disease management, and specialized programs for LGBTQ+ and multicultural patients.
How do I pay for HCR Home Care services?
We accept Medicare, Medicaid, HMOs, VA benefits, and private payments. Our team helps families navigate insurance options and create affordable care plans.
What areas does HCR serve?
HCR serves 25 counties across Upstate New York, including Finger Lakes, Central NY, Catskills, and North Country regions with local office contacts.
How can I refer a patient to HCR?
Call our main office at (800) 270-4904 or contact the regional office for the care location to initiate a referral process.
Does HCR offer 24/7 care services?
While we don't provide 24/7 live-in care, our team offers flexible scheduling and care coordination services seven days a week for patient needs.
Are HCR caregivers certified professionals?
Yes, our team includes licensed nurses, certified therapists, and trained paraprofessionals with ongoing education and clinical specialty certifications.
Reviews (6)
Donna Smith
Jan 01, 2022
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I helped Virginia Deragisch a client of yours. From the get go the staff came to Ginnis apartment and accessed her took action to help her. Her nurse manager Shannon Foos was a sweetheart! She was pro-active in Ginnis care and very compassionate. Every time I had questions or had concerns, Id call her and within a few minutes she would return my calls! Sometimes I felt intrusive with my phone calls, but she would put my conscience at ease and calm my fears. Ginni just loved her! She was the best! Thank you Shannon!! Allison Fennell was Ginnis Social worker, she too was sweet and
Shan Chez
Apr 05, 2021
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This place has been such a wonderful experience for my son and myself. The staff has been like family... If I ever had a concern I'd address it and they handled it. I would definitely recommend HCR to someone who has a family member that's in need of therapy and or nursing assistance... Thank you guys for helping out
Jp Rn
Oct 09, 2020
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Clinton County office is mismanaged. No one returns calls. Refused to resume services for my 83 year old father after a four day hospital admission and told the hospital discharge planner to refer him to Hospice! Completely illegal. Never called my father to inform him. Never formally discharged him. Completely disgusted with the office service. Very unprofessional. The in home staff was mostly ok.
Juniper Moon
Sep 18, 2020
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I want to be cancelled out from Home Care Management. Your agency has been absolutely useless to me. I'm in bed, exhausted and feeling sick and after months of working with you people I still have no services and no help. I'm disgusted and look forward to finding better in Wyoming county.
Jessica Lerkins
Sep 14, 2020
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I have worked for HCR for over 3 years, this is a company that puts their employees and patients first above everything else. Senior Leadership always has their door open for you to talk to them about anything. We have a diverse culture within the company and strive to give our patients the best quality care. I would recommend all of my family and friends to work here.
Tasha Sorce
Jul 04, 2020
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I joined the company over 4 years ago because their mission and values aligned with my own. HCR Home Care is both a patient focused company and an employee focused company that is always looking for ways to improve and lead the rest of the home care community. Needless to say, I love what I do and am proud to be part of the HCR Home Care team.
