Business Details
Your Trusted Auto Repair & Fleet Service Provider in Eastern CT
At MACARA Vehicle Service, our entire team is dedicated to ensuring that every one of our valued customers receives the absolute best in customer service and quality workmanship. We are a locally owned and CARFAX Top-Rated Service Shop committed to excellence in automotive maintenance and repair for both personal and fleet vehicles. Our 10,000-square-foot facility in Norwich, Connecticut, is equipped with diverse lift capabilities to handle everything from small passenger cars to 30,000-pound trucks. We continuously invest in new technology, equipment, and technician training to maintain industry-leading standards.Our experienced team brings decades of combined expertise in foreign, domestic, and truck repairs, prioritizing customer satisfaction through honest, transparent service. As an environmentally responsible business, we recycle used motor oil and all other fluids. We actively support local civic groups and strive to be a respected employer and community partner in Eastern Connecticut.
Services
Oil Change
Tire Replacement
Brake Services
A/C Repair
Alignment
Battery Replacement
Drivetrain Repair
Pre-Purchase Inspection
Rhino Lining Installation
Fleet Maintenance
Highlights and features
- We operate a 10,000-square-foot facility accommodating vehicles from compact cars to heavy-duty trucks.
- Our technicians have decades of combined experience in foreign, domestic, and truck repairs.
- We maintain industry-leading standards through continuous investment in technology and training.
- Our facility recycles used motor oil and all other fluids to minimize environmental impact.
- We offer diverse lift capabilities for vehicles ranging from passenger cars to 30K lb trucks.
Associations and certifications
- CARFAX Top-Rated Service Shop
What people say
Best customer service
Knowledgeable staff
Quick turnaround
Honest assessments
Friendly atmosphere
Services
Oil Change
Regular oil changes are critical for maintaining engine performance and longevity. Our technicians use high-quality lubricants and filters to ensure optimal protection for your vehicle's engine. We follow manufacturer recommendations for service intervals to keep your car running smoothly.
4 Wheel Drive Services
We specialize in four-wheel drive system maintenance and repairs for trucks and SUVs. Our experts handle differential service, transfer case repairs, and driveline maintenance using specialized tools and training. Our facility accommodates both light-duty and heavy-duty 4x4 vehicles.
A/C Services
Our A/C specialists diagnose and repair cooling system issues to restore optimal climate control. We perform refrigerant recharging, compressor replacements, and system diagnostics using factory-grade equipment. Regular maintenance helps prevent breakdowns during hot weather.
Brake Services
We provide comprehensive brake system inspections and repairs for all vehicle types. Our services include pad replacement, rotor resurfacing, and hydraulic system maintenance. Our technicians use precision tools to ensure proper brake function and safety.
Alignment Services
Our alignment specialists use computerized equipment to correct steering and suspension angles. Proper alignment improves tire longevity, fuel efficiency, and vehicle handling. We service both standard and performance vehicles with specialized alignment needs.
People
Rob Janovic
General Manager
Rob Janovic leads MACARA Vehicle Service's operations with over 20 years of automotive industry experience. He oversees service quality, customer satisfaction, and team development while maintaining the company's commitment to excellence.
Conrad Whitehead
Auto Sales Manager
Conrad Whitehead manages vehicle sales operations with extensive knowledge of automotive markets. He helps customers find quality pre-owned vehicles while ensuring transparent transactions and exceptional service experiences.
Shea Capizzano
Fleet Service Coordinator
Shea Capizzano specializes in fleet service coordination with deep understanding of commercial vehicle maintenance needs. She manages scheduling, service tracking, and client communication to ensure efficient fleet operations for business clients.
Joshua Dorsett
Service Advisor
Joshua Dorsett serves as a service advisor with expertise in automotive diagnostics and repair planning. He communicates technical information clearly to customers while coordinating service timelines and quality control.
Questions
What types of vehicles do you service?
We service all makes and models including cars, trucks, SUVs, and fleet vehicles up to 30,000 pounds.
Do you offer fleet maintenance services?
Yes, we specialize in fleet maintenance with dedicated coordinators and facilities to handle commercial vehicle needs.
What are your service hours?
We're open Monday-Friday 8am-5pm and Saturday 9am-2pm for automotive services.
Do you provide pre-purchase vehicle inspections?
Yes, we offer comprehensive pre-purchase inspections to help buyers make informed vehicle decisions.
Are your technicians certified?
Our team includes experienced technicians with expertise in foreign, domestic, and truck repairs.
Reviews (4)
Loretta Hughes
Oct 27, 2021
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Well after i purchase remote starter i didnt know that you can get combo alarm tooo so know i have change it and cost!!!
Liz
Oct 23, 2021
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I am so grateful to have found this place. It is so hard to trust anyone when it comes to any automobile/vehicle services-but these guys have been honest and especially accommodating with me. I've been a difficult customer for the guy upstairs always late n needy and I have still been treated so well
Denise Beale
Aug 25, 2021
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I can put my full trust that this company will take excellent care of me and my truck. They are very professional. Call Shea or Josh to get an appointment.
Tim N.
Jan 11, 2020
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Had the rhino liner installed at this company through my Ford dealer. Had over spray on the rear quarter panel, tail gate latches were not lined up properly and a big gouge on the rear bumper. I could fix everything myself except the bumper but should not have to. Should of received the vehicle back in the same condition it was in when dropped off. Rhino liner was good but seems they rushed and caused the other problems.
