Business Details
13 Years
experience
Emergency
services
Trusted Computer Repair & IT Services in Vancouver, WA
Since 2013, IB I.T. Services has built its reputation on trust, integrity, and technical expertise. Our founder, with 15 years of experience in network administration and computer systems, specializes in solving complex IT challenges for small businesses and individuals. We prioritize client education, emphasizing data protection and backup solutions to prevent future issues. Our services include computer repair, network setup, malware removal, and data recovery, delivered through remote, drop-off, or onsite support. We operate under a strict code of ethics, ensuring confidentiality and fairness in every interaction. Client satisfaction is reflected in our testimonials, which highlight prompt service, transparent communication, and cost-effective solutions.We offer competitive pricing and stand behind our work, providing references upon request. Our technical background includes an Associates degree in Computer Information Systems and hands-on experience with business-grade IT infrastructure. We tailor solutions to individual needs, whether upgrading legacy systems or implementing secure networks. Our commitment to continuous improvement ensures clients receive reliable, future-ready IT support aligned with evolving technological standards.
Services
Computer Repair
Data Recovery
Network Setup
Malware Removal
System Optimization
Wireless Configuration
Office 365 Backups
Refurbished Computers
Printer Installation
Remote Support
Details
- Year established: 2013
Highlights and features
- We offer 15 years of hands-on experience in computer systems and network administration.
- Our team provides transparent pricing with no hidden fees.
- We guarantee prompt response times for urgent IT issues.
- Our services include customized data backup and recovery solutions.
- We maintain strict client confidentiality and ethical business practices.
What people say
Super responsive
Highly recommend
Professional and knowledgeable
Cost-effective solutions
Prompt resolution
Services
Computer Repair
We diagnose and fix hardware and software issues in desktops and laptops. Our technicians handle component replacements, operating system restoration, and performance optimization. Clients appreciate our clear explanations and quick turnaround times for critical repairs.
Data Recovery
Specialized recovery of lost files from failed drives or corrupted systems. We use advanced tools to retrieve critical business data and personal documents, often salvaging information deemed unrecoverable by other providers.
Network Setup
Custom design and implementation of secure wired/wireless networks for homes and small businesses. Services include router configuration, UniFi device management, and printer integration with ongoing support for system stability.
Malware Removal
Comprehensive elimination of viruses, spyware, and ransomware from infected systems. Our process includes system scanning, threat removal, and security reinforcement to prevent future infections while preserving client data integrity.
Remote Support
Secure remote access for troubleshooting software issues, configuration updates, and system maintenance. This service provides cost-effective solutions without requiring physical device transport, with sessions conducted in real-time with client oversight.
People
Bill Dowd
Owner & Lead Technician
Certified IT professional with 15 years of experience in computer systems and network administration. Holds an Associates degree in Computer Information Systems and specializes in small business IT solutions.
Questions
What types of computer issues can you fix?
We handle hardware failures, software conflicts, virus infections, data recovery, network configuration, and system optimization for both Windows and Mac devices.
Do you offer emergency IT services?
Yes, we prioritize urgent cases with rapid response times for critical system failures affecting business operations or personal use.
Can you help set up a home office network?
We specialize in configuring secure wireless networks, printer sharing, and remote access solutions tailored to home office requirements.
How do you charge for services?
We use transparent time-based billing with no hidden fees, providing cost estimates before starting work unless it's an emergency repair.
Do you provide data backup solutions?
Yes, we implement customized backup systems including cloud storage, external drives, and automated scheduling to protect against data loss.
Can you repair older computer systems?
We assess repair viability based on age, component availability, and cost-effectiveness, often extending device lifespan through targeted upgrades.
Reviews (3)
Martin Martin
Aug 31, 2021
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Great service, friendly people! They helped us out with a temporary solution for our broken screen of a Ipad Air.
Anastasia Tsaralounga
Aug 24, 2021
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Friendly service, English speaking staff. Repaired my iPhone glass quite fast. One thing is that (probably due to the numerous clients and only one serviceman) you have to leave the device for the specialist to check if anything could be done with it, doesn't happen on the spot
Yazid Ncsdo
Jul 04, 2021
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I brought my laptop there, I had an issue with the ram. They said that after "tests" they found out it was the motherboard, I honestly don't know how you could not diagnose something as easy as ram, but let's give them a 2 star rating for the nice hospitality at least.
