Pollard & Bagby

Business Details

Emergency

services

Your Trusted Richmond Real Estate Partner Since 1894

Pollard & Bagby has been a trusted leader in Richmond's real estate market since 1894. Our company specializes in comprehensive real estate solutions, including property management, leasing, and sales for both residential and commercial clients. With over 125 years of experience, we combine deep market knowledge with personalized service to maximize value for our clients' investment strategies. Our team of licensed professionals adheres to the highest standards of integrity, excellence, and ethics in every transaction. We maintain strict compliance with local, state, and federal regulations while prioritizing client satisfaction through responsive service and transparent communication.

Our property management services include rigorous tenant screening, proactive maintenance, and detailed financial reporting. We leverage innovative technology through our online tenant and owner portals to streamline payments, maintenance requests, and document access. Recognized for our community-focused approach, we have built lasting relationships with property owners, residents, and businesses throughout Richmond. Our commitment to fiduciary responsibility ensures clients' assets receive ethical and professional care. This enduring legacy of trust and expertise continues to position us as a preferred real estate partner in the region.

Services

Property Management Residential Leasing Commercial Sales Tenant Screening Maintenance Services Financial Reporting Online Portals

Highlights and features

We offer 125+ years of Richmond real estate expertise
Our team includes licensed professionals with specialized certifications
We provide 24/7 maintenance response for property emergencies
Our online portals enable seamless payment and communication systems
We maintain strict compliance with all real estate regulations

What people say

Professional manner Available to resolve issues Treated with respect Hard work appreciated 24/7 maintenance support

Website

Update Listing

Services

Property Management

Our comprehensive property management services include tenant screening, maintenance coordination, and financial reporting. We ensure properties maintain value through proactive upkeep and regulatory compliance. Owners benefit from detailed monthly statements and secure online access to their property information.

Residential Leasing

We market residential properties across multiple platforms to attract qualified tenants. Our process includes market analysis for competitive pricing, lease administration, and 24/7 emergency maintenance support. Tenants appreciate our responsive service and streamlined communication channels.

Commercial Sales

Our commercial sales team specializes in maximizing asset value through strategic marketing and negotiation. We provide comprehensive transaction documentation and market analysis to achieve optimal returns. Clients receive expert guidance through every stage of the sales process.

Online Portals

Our technology platforms enable owners and tenants to manage accounts 24/7. Features include rent payment processing, maintenance requests, and document sharing. The system provides real-time financial tracking and secure communication between all parties.

Tenant Screening

We implement rigorous screening processes to ensure reliable tenancy. This includes credit checks, criminal background investigations, and rental history verification. Our standards help maintain property integrity and reduce risk for owners.

People

Braxton B. Pollard

President, Principal Broker

Fourth-generation real estate professional leading Richmond's oldest brokerage. Braxton combines family legacy with modern practices to maintain industry leadership through ethical standards and client-focused service.

Scott White

Senior Vice President, Commercial Sales & Leasing

Certified commercial real estate expert with SIOR and CCIM designations. Scott specializes in complex transactions, leveraging market insights to deliver strategic solutions for business property needs.

Tony Rolando

Vice President, Commercial Services

Experienced broker handling commercial sales, leasing, and property management. Tony provides tailored solutions for business clients while maintaining a focus on long-term client relationships.

Kathleen Royster

Vice President, Residential Services

Residential real estate specialist directing all aspects of home leasing and sales. Kathleen ensures high service standards through her team's expertise in tenant relations and property marketing.

Lebs Breeden

Commercial Services

CCIM-certified professional managing commercial property transactions. Lebs combines technical expertise with market knowledge to optimize investment returns for business clients.

Questions

What property types do you manage?

We handle residential properties including apartments and single-family homes, plus commercial properties like office spaces and retail locations.

How does your tenant screening process work?

Our rigorous screening includes credit checks, criminal background reports, rental history verification, and income assessment to ensure qualified tenants.

What maintenance services do you provide?

We offer 24/7 emergency maintenance response with regular inspections and proactive upkeep to preserve property value.

How can owners access their account information?

Owners use our secure online portal for financial statements, tax documents, payment processing, and direct communication with our management team.

What sets you apart from other real estate firms?

With 125+ years of local expertise, we combine traditional values with modern technology to deliver personalized service and proven results.

Do you offer commercial real estate services?

Yes, our commercial division handles sales, leasing, and management with specialists holding SIOR and CCIM industry certifications.

Reviews (6)

Write a Review

Momma Luna

Jan 05, 2022 Report

Positive:Professionalism,Responsiveness
I work with Pollard & Bagby through Tony Rolando and have had a wonderful experience for my commercial space. Highly recommend as he is responsive and easy to work with!

Jess C.

Dec 27, 2021 Report

Worst renting experience we've had because of how ill-kept the property is and how unresponsive maintenance has been. We weren't able to view the apartment in-person prior to signing a lease due to COVID. Had we been more diligent about reading reviews and seen the unit in-person, we would not have chosen to live here. Upon move-in the floors were completely covered in dirt and dust, windows had been painted shut, every sink was leaking, the fridge (which is significantly old) had sticky stuff covering the shelves, and there were house centipedes everywhere. Despite putting in maintenance

Gloria Hargett

Dec 04, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
We had a maintenance issue at our rental house. They responded quickly and made sure the issue was resolved as soon as possible. The property manager was very professional and helpful.

Brennan D.

Oct 20, 2021 Report

SERIOUSLY LOOK ANYWHERE ELSE!!! These people are absolute slum lords who only care about collecting your rent each month. We were unable to tour my apartment due to covid and the video they showed made it seem like a nice enough place to live. When we moved in we found that my apartment was filled with mold, had leaks, the heat was out consistently, had a person living in our basement who wasn't supposed to be in their, mice, and was just overall rundown. Anytime you complain they will come out and do the absolute bare minimum so at a point you just give up and accept it. They will also screw

Emily Martinez

Sep 19, 2021 Report

Cant say enough terrible things about these slum lords. they will gaslight you worse than a manipulative boyfriend until you start feeling like everything is your fault. had roaches for months with no response, they lied to me several times, yet when I wanted to get out of my lease they were so sorry to hear that and wished they wouldve known as if i didnt send incessant emails. roaches were so bad that i brought them to my next apartment; yet they rented out my unit to someone else with no issue, in fact they raised the rent.
EDIT: See mgmt reply for examples!

Kevin White

Aug 25, 2021 Report

They do not maintain their properties. Apartment at 3318 Ellwood I rented was absolutely disgusting. dead flies were all over the floor and the entire place reeked of mildew and had black spots coming out of the vents. They will ignore your maintenance requests. Absolutely horrible company to rent from. Avoid at all costs.