Business Details
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Your Trusted El Paso Insurance Partner
Crystal Martinez Insurance Agency has been serving the El Paso community for over 26 years, providing personalized insurance solutions tailored to individual and business needs. Our team combines decades of industry experience with a commitment to exceptional customer service, offering bilingual support in English and Spanish. We specialize in auto, homeowners, life, commercial, and specialty insurance products, ensuring comprehensive coverage for our clients.Recognized with industry accolades including Honor Club and Top 1% in Financial Services, we prioritize community involvement and ethical practices. Our mission is to empower clients with confidence through reliable protection and proactive risk management, fostering long-term relationships built on trust and transparency.
Services
Auto Insurance
Homeowners Insurance
Life Insurance
Commercial Insurance
Renters Insurance
Motorcycle Insurance
Pet Insurance
Boat Insurance
ATV Insurance
Landlord Insurance
Highlights and features
- 26 years of local insurance expertise in El Paso
- Bilingual support in English and Spanish
- Community-focused agency with 4.8/5 Google rating
- Award-winning service with industry accolades
- Personalized policies for individuals and businesses
Associations and certifications
- Honor Club
- Top 1% in Financial Services
What people say
Best agent ever
Responsive and knowledgeable
Saved me money
Attentive service
Professional and flexible
Services
Auto Insurance
Our auto insurance policies provide comprehensive protection for vehicles and drivers, covering collision, liability, and uninsured motorist scenarios. We offer customizable options including the Drive Safe program to help clients save on premiums through safe driving habits. With bilingual support and 24/7 claims assistance, we ensure policyholders receive timely, personalized service tailored to their specific needs and budget.
Homeowners Insurance
We provide comprehensive homeowners insurance covering property damage, personal liability, and additional living expenses during repairs. Our policies protect against common risks like fire, theft, and natural disasters while offering customizable coverage options. Our team helps identify coverage gaps and ensures clients understand policy details through thorough explanations in both English and Spanish, maintaining a focus on community-specific needs in Texas and New Mexico.
Life Insurance
Our life insurance solutions offer financial protection for families and dependents, including term and permanent coverage options. We specialize in explaining complex policy details and helping clients choose appropriate coverage amounts based on individual circumstances. With expertise in financial planning, we help clients secure their family's future while ensuring transparent communication about policy terms, benefits, and long-term value.
Commercial Insurance
We offer tailored commercial insurance packages protecting businesses against property damage, liability claims, and operational disruptions. Our services include risk assessment, policy customization, and claims support for various industries. With bilingual capabilities and deep local market knowledge, we help business owners in El Paso and surrounding areas navigate insurance requirements while maintaining cost-effective coverage that grows with their operations.
Renters Insurance
Our renters insurance policies protect personal belongings and provide liability coverage for apartment dwellers. We offer affordable options with flexible terms, helping tenants understand policy details through clear explanations in both English and Spanish. Our team ensures clients receive appropriate coverage for their possessions while emphasizing community-specific risks and providing 24/7 support for claims and policy adjustments.
People
Crystal Martinez
State Farm Agent
With 26 years of insurance experience, Crystal leads her El Paso agency offering personalized policies. Born and raised locally, she combines community knowledge with industry expertise, holding licenses in Texas and New Mexico. Her agency focuses on exceptional customer service and community involvement.
Jorge Garcia
Commercial Insurance Representative
A lifelong El Paso resident and UTEP graduate, Jorge specializes in commercial and small business insurance. With license #2605924, he provides personalized policies while actively participating in community initiatives. His approach emphasizes understanding client needs and delivering tailored insurance solutions.
Laura Martinez
Insurance Representative
Originally from Juarez, Laura brings three years of insurance experience to the team. With license #2830383, she focuses on helping clients protect assets and income. Bilingual in English and Spanish, she prioritizes clear communication and community service in her insurance consultations.
Mariana Mota
Account Manager
El Paso-raised Mariana holds a finance degree from UTEP and five years of insurance experience. With license #2896789, she manages client accounts while emphasizing personalized service. Her background in finance enhances her ability to help clients understand complex insurance products and coverage options.
Josie Robles
Customer Relations Representative
A Mexico-born El Paso resident, Josie has three years of insurance experience and license #1764743. Specializing in Spanish-language support, she focuses on making customers feel valued through attentive service. Her goal is to ensure positive client experiences during every office visit or consultation.
Questions
What insurance products do you offer?
We provide auto, homeowners, life, commercial, renters, motorcycle, pet, boat, ATV, and landlord insurance policies tailored to Texas and New Mexico residents.
Do you serve areas outside El Paso?
Yes, we serve Socorro, Horizon City, Fabens, San Elizario, Clint, Van Horn, Las Cruces, and Sunland Park in Texas and New Mexico.
Can I get 24/7 support?
Yes, we offer 24/7 contact via phone or text for emergencies and virtual meetings by appointment at any time.
Are your services bilingual?
Yes, our team provides insurance consultations and policy explanations in both English and Spanish to better serve our community.
What makes your agency different?
With 26 years of experience and 4.8/5 Google ratings, we combine personalized service, community involvement, and bilingual support to create lasting client relationships.
How do I file a claim?
You can initiate a claim through our website, by calling (915) 855-8555, or visiting our El Paso office at 11617 Pellicano during business hours.
Reviews (6)
Javier Martinez
Dec 08, 2021
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Crystal and her staff are very attentive. They work to get you what you need. Save you money and get you the best coverage for your money.
Roger Argenis
Oct 22, 2021
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Positive:Professionalism
Crystal is very knowledgeable, which automatically puts one at ease. I appreciate you going above and beyond to help me out, Crystal. Thank you for doing what you do for our community.
Crystal is very knowledgeable, which automatically puts one at ease. I appreciate you going above and beyond to help me out, Crystal. Thank you for doing what you do for our community.
Cecilia Melendez
Sep 06, 2021
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Positive:Professionalism,Responsiveness
Jhakera was very helpful and informative! I switched from another insurance company and she made the transition smooth and positive. Highly recommend her.
Jhakera was very helpful and informative! I switched from another insurance company and she made the transition smooth and positive. Highly recommend her.
Jesus Paz
Sep 05, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Diligent staff that are very quick to meet my needs whenever I have an issue or assistance with my policy and coverage.
Diligent staff that are very quick to meet my needs whenever I have an issue or assistance with my policy and coverage.
John Alexander Chaisson
Jul 25, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I don't usually do this but the professionalism that Jhakera provided to me was exceptional. Her knowledge and customer service ethic was prestige. Not only did she go above and beyond for me and my family she saved us more then those other guys advertise. Thank you and go see her. She won't disappoint you.
I don't usually do this but the professionalism that Jhakera provided to me was exceptional. Her knowledge and customer service ethic was prestige. Not only did she go above and beyond for me and my family she saved us more then those other guys advertise. Thank you and go see her. She won't disappoint you.
Jose Flores
Jun 02, 2021
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Positive:Professionalism,Quality,Responsiveness
Crystal is the most high level insurance agent I have worked with in my 17 of mortgage banking. Very high level and responsive. Thanks for you professionalism!
Crystal is the most high level insurance agent I have worked with in my 17 of mortgage banking. Very high level and responsive. Thanks for you professionalism!
