Business Details
50+ Years
experience
Your Trusted Insurance Partner in El Paso, TX
Founded in 1972 as LaVelle Insurance Agency, we rebranded as Desert West Insurance, Inc. in 2003 to become one of Texas' fastest-growing independent insurance agencies. Our team of experienced professionals specializes in Property & Casualty, Life & Health insurance, providing personalized solutions for both personal and commercial clients. With access to multiple AM Best 'A' rated carriers, we prioritize competitive pricing and comprehensive coverage while maintaining a client-first approach. Our dedicated service extends from policy analysis to claims advocacy, ensuring tailored protection against diverse risks.We serve El Paso and surrounding areas with offices open Monday-Thursday 8:30 AM-5:30 PM and Friday 8:30 AM-5:00 PM. Our commitment to superior service has earned us recognition as a Trusted Choice Independent Insurance Agent of Texas. We actively assess coverage gaps, recommend liability limits, and implement risk mitigation strategies to protect both personal and business assets. Our expertise spans auto, home, motorcycle, life, RV/ATV/boat, trucking, contractor, workers' compensation, professional liability, commercial property, and restaurant insurance solutions.
Services
Auto Insurance
Homeowners Insurance
Motorcycle Insurance
Life Insurance
Commercial Property Insurance
Workers Compensation
Trucking Insurance
Contractors Insurance
Restaurant Insurance
RV/ATV/Boat Insurance
Details
- Year established: 1972
Highlights and features
- We've specialized in Texas insurance solutions since 1972
- We offer access to multiple AM Best 'A' rated insurance carriers
- Our team provides personalized policy comparisons and recommendations
- We specialize in complex risk assessments for commercial clients
- We maintain dedicated client advocacy through the claims process
Associations and certifications
- Trusted Choice Independent Insurance Agents of Texas
Services
Auto Insurance
Our auto insurance policies provide comprehensive protection beyond basic vehicle coverage. We offer tailored solutions with standard and optional benefits to protect drivers from theft, accidents, and natural disasters. Our experts compare multiple carrier options to find competitive rates while ensuring adequate coverage. Policy features include customizable deductibles, liability limits, and discount programs for safe drivers and multi-policy bundles.
Commercial Property Insurance
We protect business assets through comprehensive commercial property insurance. Coverage includes building structures, contents, signage, and outdoor fixtures against fire, severe weather, and other covered perils. Policies help maintain business continuity during recovery periods by covering repair costs and lost income. Our specialists analyze individual business needs to ensure proper valuation and protection of commercial assets.
Workers Compensation
We provide Texas-based workers' compensation alternatives including occupational accident coverage. Our policies protect businesses from financial risks associated with employee injuries through medical expense coverage, wage replacement, and legal protection. Since Texas doesn't mandate traditional workers' comp, we help businesses evaluate their specific risk profiles and select appropriate coverage options tailored to their industry needs.
Contractors Insurance
Specialized insurance solutions for contractors across multiple trades. Our policies address unique job site risks through combined general liability, property protection, and professional coverage options. We serve electrical, plumbing, HVAC, excavation, and construction contractors with customized protection that adapts to project size, location, and complexity while meeting industry-specific regulatory requirements.
Life Insurance
We offer both term and permanent life insurance solutions to meet diverse financial planning needs. Our specialists help clients evaluate coverage amounts, policy duration, and cash value components to create personalized protection strategies. We provide comparative analysis between different carrier offerings to help clients choose between temporary coverage and permanent wealth-building solutions aligned with their financial goals.
Questions
What types of insurance do you offer?
We provide personal auto, home, motorcycle, life, and recreational vehicle insurance, as well as commercial policies for trucking, contractors, restaurants, and general businesses.
Do you specialize in any specific insurance areas?
We specialize in complex commercial insurance solutions including workers' compensation alternatives, professional liability, and business property coverage for Texas businesses.
Why choose an independent agency?
As independent agents, we access multiple AM Best-rated carriers to find customized coverage options with competitive pricing that traditional single-carrier agencies cannot match.
Can you help with business insurance requirements?
We specialize in meeting Texas business insurance needs including occupational accident coverage, commercial property protection, and tailored liability solutions for various industries.
How do you handle policy comparisons?
Our agents analyze your specific needs then compare multiple carrier options to recommend coverage that balances protection needs with budget considerations.
Reviews (4)
Evelyn Salgado
Jan 27, 2022
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Their agents do not return phone calls as if they no longer needed to be in business. What a shame...
Donna L. Rendon
Nov 02, 2019
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I have been with Desert West Insurance since I moved to Texas in 2008 for my insurance needs. I highly recommend them! There customer service is the BEST! I have multiple policies with them: homeowners, personal vehicles, commercial vehicle and landlord's insurance and they found me the best rates for the best coverage. Anytime I message or call they respond within 24 hours. Please call Desert West for your insurance needs you will NOT be disappointed!!!
Roy Vera
Sep 21, 2019
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Desert West Insurance Agency has been the greatest thing for our family regarding insurance from home to autos for over 15 years. Immediately after requesting a quote over 15 years ago we saved big money over the chain insurance companies and even though the amount saved have been reduced, the service has been than compensatory. I have read the comments from persons not happy with service and that is their choice, but as one who works with the support of customer service, I and my wife, my mom, and my in laws are always attended to in a manner that is friendly and professional. Thanks Desert West
Pricilia Saucedo
Jul 06, 2018
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Bad actitud, they trates you like they are doing to you a favor. They give wrong information and horrible horrible customer service!!
