Business Details
Your Trusted Partner for Real Estate and Property Management Solutions
At MacLay Real Estate, we bring decades of combined experience in property management and real estate services to the Metro Phoenix area. Our team prioritizes genuine care for residents, owners, and vendors, focusing on quality over quantity to deliver exceptional service. With expertise in managing single-family homes, condos, and apartments, we leverage deep local market knowledge to ensure properties are well-maintained and transactions are seamless. Our professionals, including Designated Broker Brad MacLay and Real Estate Agent Jen MacLay, are committed to ethical practices, personalized attention, and innovative solutions. We specialize in property valuations, negotiations, and tailored strategies for buyers, sellers, and investors.Backed by memberships in the National Association of Realtors and the Residential Real Estate Council, we combine industry leadership with community engagement. Our technology-driven approach streamlines operations through online portals for tenants and owners, ensuring transparency and efficiency. We pride ourselves on building long-term relationships through reliability, expertise, and a dedication to exceeding client expectations. Whether managing properties or facilitating real estate transactions, our goal is to create positive experiences that reflect our core values of integrity and service. This commitment has earned us the trust of hundreds of clients who rely on our expertise to achieve their real estate objectives.
Services
Property Management
Real Estate Sales
Tenant Portal
Owner Portal
Maintenance Requests
Property Valuations
Rental Services
Highlights and features
- We offer over 20 years of property management experience with a focus on personalized service.
- Our team includes certified professionals with expertise in real estate negotiations and valuations.
- We utilize technology-driven tools to streamline property management for owners and tenants.
- We prioritize ethical practices and community engagement in every transaction.
- Our local market expertise ensures tailored solutions for Metro Phoenix properties.
What people say
Genuine care
Personal attention to detail
Flowing smoothly
Positive experience
Well-maintained rentals
Services
Property Management
We manage single-family homes, condos, and apartments with a focus on maintenance, tenant relations, and owner satisfaction. Our services include rent collection, budget management, and market-driven pricing strategies. Backed by experienced professionals, we ensure properties remain well-maintained and profitable while prioritizing communication and transparency for all stakeholders.
Real Estate Sales
Our real estate sales team specializes in guiding buyers and sellers through seamless transactions. We leverage market expertise to price properties accurately, negotiate favorable terms, and market listings effectively. With certified specialists like Brad and Jen MacLay, we deliver personalized strategies to meet individual client goals in Phoenix's competitive market.
Tenant Portal
The Tenant Portal streamlines rent payments, maintenance requests, and communication. Tenants can submit service tickets, access lease documents, and pay rent securely online. This platform enhances convenience and ensures timely responses to property needs, reflecting our commitment to modern, efficient property management solutions.
Owner Portal
The Owner Portal provides property owners with real-time access to financial statements, property performance reports, and communication tools. Owners can track income, expenses, and maintenance updates, ensuring transparency and informed decision-making. This digital solution simplifies property oversight for busy investors.
Maintenance Requests
We handle maintenance requests promptly through dedicated support and a skilled team. Tenants submit issues via the portal, and our staff coordinates repairs to minimize disruptions. From routine upkeep to emergency fixes, we prioritize property condition and tenant satisfaction, ensuring long-term asset value.
People
Brad MacLay
Designated Broker
Brad MacLay, a certified real estate broker with 20+ years of experience, specializes in residential and investment property transactions. He focuses on ethical negotiations and market-driven strategies to maximize client returns.
Jen MacLay
Real Estate Agent
Jen MacLay, a Certified Residential Specialist, has guided hundreds of buyers since 2005. She tailors strategies for first-time buyers, retirees, and families, emphasizing accurate valuations and competitive offers.
Samantha Huffman
Property Manager
Samantha Huffman manages property operations with a focus on customer care and market trends. She joined MacLay in 2020, bringing expertise in luxury multi-family housing and budget management.
Velesha Burnett
Property Manager
Velesha Burnett oversees property management needs with 18 years of real estate experience. She joined MacLay in 2015, specializing in client relations and operational efficiency for residential properties.
Naomi Reis
Assistant Property Manager
Naomi Reis supports property management operations with a background in real estate and tenant relations. She joined MacLay in 2023, focusing on delivering exceptional service to owners and tenants.
Questions
What areas do you serve?
We serve the Metro Phoenix area, including Chandler, Tempe, and surrounding suburbs for property management and real estate services.
How can I pay rent?
Rent can be paid online securely through our Tenant Portal, which also tracks payments and provides receipts.
Do you manage condos and apartments?
Yes, we manage single-family homes, condos, and apartments with tailored strategies for each property type.
How do you handle maintenance requests?
Tenants submit requests via the Tenant Portal, and our team coordinates timely repairs with trusted vendors to minimize disruptions.
What sets you apart from other property managers?
We combine personalized care, local market expertise, and technology-driven tools to deliver reliable, transparent service focused on long-term client relationships.
Reviews (7)
Sai Chandan
Aug 20, 2021
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This is the worst managed real estate company I have seen
They pry and rip off clients for any money they can get
I lived in one of their properties fir two year and hoped to return the property perfectly clean. But their drainage maintenance messed up in the ending days of the contract and the drainage flushed out and made everything dirty. We were promised by mr Bradley to have the carpets cleaned which they did not and in order to maintain it we spent money to clean it with rug doctor we were going to professionally clean it but due to the late occurrence of their drainage system we could
They pry and rip off clients for any money they can get
I lived in one of their properties fir two year and hoped to return the property perfectly clean. But their drainage maintenance messed up in the ending days of the contract and the drainage flushed out and made everything dirty. We were promised by mr Bradley to have the carpets cleaned which they did not and in order to maintain it we spent money to clean it with rug doctor we were going to professionally clean it but due to the late occurrence of their drainage system we could
Tina Green
Jul 27, 2021
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Velesha was excellent in her function as property mgt/rental agent. Processed my application quickly, and responded promptly to all questions emailed to her. From viewing, to application, to move-in details - the process was professional and efficient. I am very thankful, as a senior I wasn't looking forward to finding a rental, & worried about all of it. Thank you MacLay Real Estate!
Tina Cartwright
Tina Cartwright
Dawna Kremin
Jun 27, 2021
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Moving in was a breeze. They walked us through everything and made it very simple. We really like the town house. Nice neighborhood! They are very professional. Thank you.
Tyler Edholm
Jun 18, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I have nothing but good things to say about maclay real estate. If we had any issues we always received a quick response. They are truly amazing and will always be using them in the future.
I have nothing but good things to say about maclay real estate. If we had any issues we always received a quick response. They are truly amazing and will always be using them in the future.
Greg Dempsay
Jun 04, 2021
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Positive:Professionalism,Responsiveness
Recently became a tenant of one of their properties. They have responded quickly and professionally every time I have reached out (even at midnight on a Saturday when an unexpected leak happened). When problems arise they are responsible for they are resolved to completion. So far they have been great partners!
Recently became a tenant of one of their properties. They have responded quickly and professionally every time I have reached out (even at midnight on a Saturday when an unexpected leak happened). When problems arise they are responsible for they are resolved to completion. So far they have been great partners!
Echelle Slade
May 31, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Maclay Real Estate was amazing and helping us find a rental. They are very quick to respond to us when we need something fixed. And they are amazing at follow up.
Maclay Real Estate was amazing and helping us find a rental. They are very quick to respond to us when we need something fixed. And they are amazing at follow up.
Chris Wagener
May 21, 2021
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Only been in the new home for a few weeks, but I am thoroughly impressed. They have been so proactive in making sure the home is always running in tip-top shape for us at all times. No strange fees and going above and beyond expectations.
Again, we could not be happier. I have literally exclaimed out loud to my wife a few times since living here, "I LOVE OUR PROPERTY MANAGEMENT COMPANY!!!".
Again, we could not be happier. I have literally exclaimed out loud to my wife a few times since living here, "I LOVE OUR PROPERTY MANAGEMENT COMPANY!!!".
