Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in Norwell, MA
Since 1964, Austin Insurance has been a family-owned agency dedicated to providing personalized insurance solutions for businesses and individuals. Our approach combines hands-on service with cutting-edge technology to streamline the insurance process. We conduct in-person property inspections to ensure accurate coverage, utilize digital tools like CSR24 and DocuSign for convenience, and assign dedicated staff to assist with claims. With three generations of experience, we prioritize building long-term relationships while maintaining partnerships with top-rated carriers.Our team's expertise spans commercial and personal insurance, including specialized coverage for cyber liability, flood risks, and niche industries. We emphasize transparency, offering honest advice even when it means directing clients to alternative providers for better rates. Our commitment to client satisfaction is reflected in our 32 Google reviews highlighting exceptional service and reliability.
Services
Business Liability Insurance
Commercial Property Insurance
Commercial Auto Insurance
Workers Compensation
Cyber Liability Insurance
Home Insurance
Condo Insurance
Renters Insurance
Umbrella Insurance
Flood Insurance
Details
- Year established: 1964
Highlights and features
- We conduct in-person property inspections to ensure accurate coverage assessments
- Our team includes CIC-certified professionals with three generations of local expertise
- We offer 24/7 emergency claims support with dedicated staff assistance
- Our technology-driven platform includes CSR24 portal and electronic document signing
- We maintain partnerships with top-rated national and state insurance carriers
What people say
Excellent customer service
Saved us money
Knowledgeable staff
Prompt claims processing
Dedicated agent support
Services
Business Liability Insurance
Protects businesses from general liability risks and emerging cyber threats. Our team assesses your specific operations to create customized coverage solutions. We help clients understand policy details and risk management strategies while maintaining partnerships with top-rated insurance carriers.
Commercial Property Insurance
Covers physical business assets against damage or destruction. We conduct on-site inspections to accurately evaluate property value and identify risk factors. Our specialists work with clients to develop comprehensive protection plans tailored to their specific property needs and industry requirements.
Commercial Auto Insurance
Provides protection for company-owned or operated vehicles. We analyze vehicle types, usage patterns, and driving environments to determine appropriate coverage levels. Our agents help businesses navigate commercial auto insurance complexities while ensuring adequate protection for all business-related vehicles.
Home Insurance
Offers protection for primary residences and investment properties. We provide personalized home inspections to ensure accurate valuation and coverage. Our specialists help clients understand policy details while offering access to multiple carriers for competitive rates and comprehensive protection options.
Flood Insurance
Specialized coverage for flood-related damages. We assist clients in coastal areas and flood-prone regions with risk assessment and policy selection. Our team helps navigate federal flood insurance programs while providing access to specialized coverage options for both residential and commercial properties.
People
Richard T. Austin
CEO
Third-generation insurance leader with over 30 years of industry experience. Holds CIC and CPIA certifications. Oversees agency operations and strategic direction while maintaining client relationships.
Kyle W. Austin
President
Certified insurance professional with extensive management experience. Focuses on carrier partnerships and business development while maintaining hands-on client service commitments.
Ryan M. Austin
Vice President
Insurance professional specializing in commercial risk management solutions. Concentrates on new business development and technology implementation to enhance client service delivery.
Questions
What types of business insurance do you offer?
We provide business liability, commercial property, commercial auto, workers compensation, cyber liability, and specialized coverage for industries like plumbing, cannabis businesses, and small business owners.
Do you offer personal insurance policies?
Yes, we offer home, auto, condo, renters, umbrella, boat, flood, and classic car insurance, along with life insurance and coverage for recreational vehicles.
Is emergency claims service available after hours?
Our emergency claims service operates 24/7 with a dedicated phone line (339) 440-0442 for urgent assistance outside regular business hours.
What areas do you serve?
We serve South Shore Massachusetts including Norwell, Hingham, Braintree, Marshfield, and Plymouth, plus Cape Cod, New Hampshire, and Maine.
How do you help clients understand their policies?
We provide in-person property inspections, policy reviews, and personalized explanations of coverage details, limits, and deductibles to ensure complete understanding.
Reviews (1)
Ethan Gilson
Jul 13, 2018
Report
The whole team at Austin Insurance Agency are great to work with. I always get a response quickly and they go out of their way to make sure my insurance needs are met.
