Business Details
18 Years
experience
Emergency
services
Expert Veterinary Care for All Pets in Charlotte
At Queen City Animal Hospital, we are committed to delivering exceptional veterinary care that sustains vitality for our patients, clients, and community. Our team prioritizes building relationships through personalized service, ensuring every pet receives tailored healthcare solutions. Founded on principles of inclusivity and diversity, we serve as a safe space for pets and owners from all backgrounds. Our services span wellness and preventative care, surgical interventions, exotic pet medicine, and emergency support. We employ Fear Free Certified professionals and maintain AAHA accreditation to uphold the highest standards of practice.With expertise in treating dogs, cats, and exotics, we emphasize preventive strategies to promote long-term health. Our telemedicine options extend care beyond our walls, while our community-focused approach fosters trust and accessibility. Through continuous education and technological advancements, we remain at the forefront of veterinary innovation. Our mission transcends treatmentwe aim to strengthen the human-animal bond through compassionate, comprehensive care.
Services
Wellness Exams
Spay/Neuter
Dental Care
Laser Therapy
Exotic Pet Care
Emergency Services
Telemedicine
Surgical Procedures
Pet Health Education
Preventative Care
Details
- Year established: 2008
Highlights and features
- We offer Fear Free Certified professionals prioritizing stress-free pet care.
- Our hospital is AAHA-accredited, meeting rigorous industry standards.
- Telemedicine services provide remote care options for established clients.
- Specialized expertise in exotic pet medicine and surgery is available.
- Diverse, inclusive team committed to community-focused veterinary practice.
Associations and certifications
- American Animal Hospital Association (AAHA)
What people say
Fear Free approach puts pets at ease
Amazing staff
Excellent follow-up communication
Best place for exotics
Stress-free visits
Services
Wellness Exams
Regular wellness exams detect early health issues in pets. Our comprehensive assessments include vaccinations, bloodwork, and parasite screenings tailored to life stages. Veterinarians provide personalized care plans for dogs, cats, and exotic animals, focusing on nutrition, behavioral health, and age-specific needs while educating owners about preventive strategies.
Exotic Pet Care
Specialized care for exotic pets including birds, reptiles, and small mammals. Our team addresses unique medical needs through routine checkups, surgical procedures, and dietary consultations. We treat conditions like avian egg binding and reptile metabolic disorders while educating owners on species-specific husbandry requirements for optimal health.
Laser Therapy
Non-invasive laser therapy treats chronic pain and accelerates healing for pets. This FDA-approved treatment reduces inflammation in arthritis patients and speeds recovery post-surgery. Our certified technicians customize protocols for conditions like cruciate injuries and dermatitis, offering drug-free alternatives that improve mobility and comfort.
Emergency Services
Emergency care is available during business hours for critical cases. Veterinarians prioritize rapid assessment and stabilization for trauma, poisoning, or sudden illness. For after-hours emergencies, we partner with 24/7 referral hospitals. Our team coordinates follow-up care while providing clear communication to pet owners throughout crisis situations.
Surgical Procedures
Comprehensive surgical services from routine sterilizations to complex procedures. Board-certified specialists perform soft tissue and orthopedic surgeries, including bladder stone removal and limb amputations. Advanced monitoring equipment ensures patient safety under anesthesia, while preoperative consultations explain risks and recovery expectations for informed decision-making.
People
Dr. Jay Hreiz
Owner, Veterinarian
Dr. Hreiz founded Queen City Animal Hospital in 2008 after graduating from University of Pennsylvania Veterinary School. With expertise in exotic animal medicine, he combines 16 years of clinical experience with Fear Free Certified practices. Passionate about community education, he regularly contributes to veterinary publications on small mammal care.
Dr. Lauren Cline
Owner, Veterinarian
Dr. Cline joined Queen City Animal Hospital in 2016 and became part-owner in 2023. A Fear Free Certified professional, she specializes in feline medicine and ophthalmology. Her teaching background includes university-level veterinary technology courses, and she contributes to research on non-invasive diagnostic techniques for cats.
April Splawn
Hospital Administrator
As hospital administrator since 2015, April oversees operational excellence while managing community outreach. A former attorney, she applies legal expertise to veterinary compliance standards and practices. Her leadership focuses on creating inclusive workplace policies that have earned the hospital multiple diversity awards.
Dr. Alexa Diaz
Associate Veterinarian
Dr. Diaz specializes in exotic animal medicine with particular emphasis on avian care. Board-certified in reptile husbandry, she provides continuing education workshops for veterinary students. Her bi-lingual Spanish capabilities expand accessibility for Charlotte's Latinx pet-owning communities.
Dr. Claire Black
Associate Veterinarian
Dr. Black focuses on dermatology and radiology diagnostics, contributing to peer-reviewed journals on zoonotic disease detection. As Charlotte native, she connects regional health trends to preventive care strategies while maintaining Fear Free Certified practices in high-stress diagnostic scenarios.
Questions
What makes your hospital unique?
We combine AAHA accreditation with Fear Free Certification across our team, offering comprehensive care for both common and exotic pets while maintaining an inclusive, community-focused approach.
Do you treat exotic animals?
Yes, our staff specializes in exotic medicine for birds, reptiles, and small mammals, making us one of Charlotte's few hospitals with this comprehensive capability.
Are telemedicine appointments available?
Telemedicine consultations are available for established patients who've visited within the past year, providing remote healthcare guidance between in-person visits.
What emergency services do you offer?
We handle emergencies during normal business hours and partner with 24/7 referral hospitals for after-hours critical care, ensuring continuous pet healthcare access.
How can I schedule an appointment?
Contact us directly at 704-703-1414 or use our online booking system for standard appointments, with urgent cases accommodated the same day when possible.
What payment methods are accepted?
We accept cash, credit cards, and major pet insurance plans while offering CareCredit financing options for extensive treatments, ensuring accessible veterinary care solutions.
Reviews (7)
Adam Silva
Jan 02, 2022
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The team at Queen City is exceptional and all have their own authentic professionalism both with their human and animal friends! Would absolutely recommend anyone with an animal to Queen City Animal Hospital!
Tom Sauter
Dec 28, 2021
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We were visiting Charlotte over the holidays and one of our dogs developed a nasty ear infection. Queen City got us in for an exam and treatment. They were very accommodating - great staff - and my dog was feeling a lot better for the rest of our trip!
Lawton Hatley
Dec 16, 2021
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Was our first visit, and they were awesome - from the front desk to the vet. They didn't push extra stuff, listened to what was going on, and followed up two days later to be sure all was ok. Looking forward to their help with keeping our pups happy and healthy.
Kathy Rastrick
Dec 15, 2021
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Positive:Professionalism
Great customer service. Can get your fur baby in quickly. My fur baby enjoys going there because if hes nervous they give him treats!
Great customer service. Can get your fur baby in quickly. My fur baby enjoys going there because if hes nervous they give him treats!
A. W. Smith
Nov 05, 2021
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Takes weeks to get a problem-focused visit ("yeah, your dog is peeing blood, see you in a few weeks") unless you call and beg for an earlier slot, they don't call you back with test results and they forget to order medications. No medications on site-- they send your prescription (eventually, if you call back enough times) through their mail-order service while your pet WAITS in pain. And, now they want deposits to hold appointments. Nope-- other vets aren't this way, so taking my business elsewhere.
Megan McNabb
Oct 28, 2021
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The staff was very friendly and answered all of my questions. They took the time to send me a detailed quote for a procedure I inquired about. I also LOVED the report card they sent once the visit was over. It provides a detailed report of everything the doctor did with your furry friend and all of the doctors evaluations. Would definitely recommend them!
William Diamond
Oct 13, 2021
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My dog gets so excited and happy when we pull up to Queen City. They are very a professional and caring team. They have a great puppy treatment package to help with the cost of a new puppy. and finally they were able to successfully treat my pup through some health issues she encountered during her first year.
