Business Details
24 Years
experience
Your Trusted Veterinarians in Monroe, NC
Since 2002, Mercy Animal Hospital has been dedicated to providing high-quality, compassionate veterinary care to animals in Monroe, North Carolina. Founded by Drs. Charles and Dawn Jones, our practice combines over four decades of combined veterinary experience with a commitment to innovation, evidenced by our state-of-the-art facilities and digital radiography capabilities. We offer comprehensive services from preventive wellness programs to advanced diagnostic testing and surgical procedures, all delivered in a warm, family-centered environment. Our move to a purpose-built facility in 2013 expanded our capacity to serve pets with comfortable boarding amenities and modern treatment spaces.As a multi-doctor practice, we maintain rigorous professional standards while prioritizing client education and personalized care. Our team consistently demonstrates expertise in areas ranging from dental care and dermatology to nutritional counseling, ensuring pets receive complete medical attention. The community recognizes us as a trusted leader in animal healthcare through our transparent communication, adherence to ethical standards, and continuous investment in staff development. We maintain impeccable facility cleanliness and operational transparency to reinforce our commitment to both animal and client well-being.
Services
Boarding
Dental Care
Dermatology
Digital Radiography
Grooming
Heartworm Testing
In-Clinic Diagnostics
Microchipping
Nutritional Counseling
Surgery
Details
- Year established: 2002
Highlights and features
- We have over 20 years of combined veterinary experience across our doctor team
- We utilize state-of-the-art digital radiography for advanced diagnostics
- Our facility includes climate-controlled boarding with individual kennels
- We offer personalized nutritional counseling for weight management and allergies
- Our staff provides hands-on dermatological care for skin condition treatments
Services
Boarding
Our veterinarian-supervised boarding facilities provide climate-controlled kennel spaces with individual separation for pet safety. Each animal receives regular feeding, hydration, and staff attention while maintaining vaccination requirements for disease prevention. Our trained assistants address special needs like medication administration during stays.
Dental Care
We provide comprehensive dental services including prophylaxis, extractions, and oral diagnostics under sedation. Our team monitors vital signs during procedures and educates clients about home dental care products. Preventive treatments help avoid complications from periodontal disease and oral infections.
Digital Radiography
Our digital imaging system allows immediate visualization and enhancement of internal structures for diagnostic accuracy. Veterinarians analyze images for cardiac issues, bone fractures, and organ anomalies while maintaining radiation safety standards. We consult with radiologists for complex cases requiring specialized interpretation.
Dermatology
The hospital addresses skin conditions through microscopic analysis of skin scrapings and blood samples. We formulate treatment plans for allergies, infections, and parasitic infestations using topical and oral medications. Preventative strategies include flea control programs and hypoallergenic dietary recommendations.
Nutritional Counseling
Our staff guides pet owners through selecting appropriate food based on life stage, weight management needs, and allergy considerations. We offer specialized diets for puppies, seniors, and animals with medical conditions while educating about toxic food substances. Treatment plans incorporate exercise programs for obese animals.
People
Dr. Charles Jones
Veterinarian
Graduate of Tuskegee University School of Veterinary Medicine (1995) with residency in food animal medicine. Specializes in diagnostic testing and brings over 20 years of clinical experience to Mercy Animal Hospital.
Dr. Dawn Jones
Veterinarian
Co-founder with extensive experience in veterinary practice. Focuses on general healthcare and preventive medicine while maintaining leadership in clinical operations at Mercy Animal Hospital.
Dr. Hayleigh Steele
Veterinarian
Graduated from NC State University's College of Veterinary Medicine in 2023. Special interests in geriatric medicine and diagnostic imaging with particular focus on personalized client communication and treatment planning.
Questions
What vaccination records are required for boarding?
All boarding pets must show current vaccination documentation including rabies, distemper, and bordetella. Proof of flea/tick prevention is also required before kennel admission.
Do you offer dental services for pets?
Yes, we provide complete dental care including cleanings, extractions, and oral diagnostics using sedation with continuous vital monitoring during procedures.
How does digital radiography benefit my pet?
Digital X-rays allow immediate image processing, enhanced visualization, and electronic sharing with specialists. This technology improves diagnostic accuracy while reducing patient restraint time.
What skin condition treatments are available?
Our veterinarians diagnose and treat allergies, infections, and parasitic infestations through skin scrapings, blood tests, and targeted medication protocols combined with preventive strategies.
Can you help with pet weight management?
We offer nutritional counseling for weight issues including diet selection, portion control guidance, and exercise programs tailored to each pet's medical requirements.
How do I update my pet's microchip information?
Contact your microchip manufacturer directly to update registration details. We recommend free registries like AAHA Universal Pet Microchip Lookup for universal chip identification.
Reviews (4)
Jonathan Dean
Dec 19, 2021
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The vet and techs are great, but they are literally always behind. Ive never come and been seen at the time of my visit. I always have to say 5-25 minutes
Kristie Marino
Oct 23, 2021
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Took our cat in for a check up after a recent surgery. Took her back, checked her out, and was brought back out in less than 5 minutes. Love Dr. Jones and his staff.
All Natural
Oct 03, 2021
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Started taking my 1st dog ( Mr. Coco -ShihTzu) who lived for 16 years. After his departure I was without a dog for a few year. Now I / we have a puppy (Rocky - Boxer) and as usual the experience was excellent for both of us!!!
Abundant Blessings to Dr. Jones and his staff.
Abundant Blessings to Dr. Jones and his staff.
Denise Pope
Sep 18, 2021
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The most caring and compassionate Veterinarian and staff we have ever taken our fur babies to. I'm glad we found Dr Jones and staff.
