Business Details
15 Years
experience
Your Trusted Partner for Sleep Apnea Care in Austin, TX
ParkCrest Medical Supply is a family-owned business established in April 2011, dedicated to transforming sleep apnea care in Austin, Texas. We specialize exclusively in PAP therapy, offering a one-stop shop for high-quality CPAP and BiPAP machines, masks, and accessories. Our team of sleep coaches, many of whom are PAP users themselves, provides personalized education, equipment setup, and ongoing support to ensure patient success. We prioritize individualized attention, combining clinical expertise with compassionate care to address each patient's unique needs. Our services include one-on-one training, mask fittings with a 30-day guarantee, compliance support, and bilingual assistance in English and Spanish.We accept major insurance plans and private pay options, simplifying access to critical sleep therapy equipment. Our commitment extends beyond transactionswe focus on long-term patient well-being through educational resources and continuous follow-up consultations. As the highest-rated DME provider in the region for compliance, we measure success by our patients' improved health outcomes. Our local roots and specialized focus distinguish us as a trusted partner in sleep wellness. We operate from our Austin location at 5929 Balcones Drive, Suite 301, serving Central Texas with both in-person and virtual care options.
Services
PAP Therapy
CPAP Education
Mask Fittings
Resupply Orders
Compliance Support
Bilingual Services
Details
- Year established: 2011
Highlights and features
- We've specialized in PAP therapy since 2011 with a 30-day mask guarantee
- Our sleep coaches provide personalized education and ongoing compliance support
- Bilingual English/Spanish staff ensures accessible care for diverse patients
- Highest-rated DME provider in the region for therapy compliance
- Local ownership with dedicated focus on sleep apnea treatment excellence
Services
PAP Therapy
Our PAP therapy services deliver comprehensive solutions for sleep apnea patients through customized CPAP and BiPAP equipment programs. We provide initial equipment selection, proper setup, and ongoing maintenance support to ensure effective treatment. Our dedicated sleep coaches monitor patient progress and make necessary adjustments to optimize therapy outcomes.
Mask Fittings
We offer personalized mask fitting services using both in-person appointments and virtual sizing technology. Our 30-day mask guarantee allows patients to exchange masks at no additional cost if initial selections prove uncomfortable. Proper fit ensures therapy effectiveness and patient compliance with treatment plans.
Compliance Support
Our compliance support program includes regular follow-up consultations and personalized guidance to maintain effective treatment. Sleep coaches address patient concerns, troubleshoot issues, and provide motivational support to ensure consistent therapy adherence. This program contributes to our status as the region's highest-rated DME provider for compliance.
Resupply Orders
We manage convenient resupply options for PAP equipment consumables through mail delivery or in-store pickup. Our system tracks replacement schedules and processes orders within 24 hours (48 hours for weekend orders) to maintain uninterrupted therapy. 90-day supply orders qualify for free shipping when all eligible items are included.
CPAP Education
Our one-on-one education program covers sleep disorder basics, equipment operation, and maintenance practices. Certified sleep coaches create personalized learning plans to address individual patient needs. Virtual resources and printed materials reinforce training to improve long-term treatment success and patient understanding of therapy requirements.
Questions
What sleep apnea services do you offer?
We provide PAP therapy equipment, mask fittings with 30-day guarantees, compliance support, one-on-one education, and resupply services for CPAP/BiPAP patients.
How do your sleep coaches support patients?
Our coaches offer personalized training, equipment setup assistance, ongoing consultations, and 24/7 support to ensure effective sleep therapy management.
Do you accept insurance for PAP equipment?
Yes, we work with most major insurance plans and offer private pay options with assistance in verifying coverage benefits.
How can I reorder PAP supplies?
Order online through our resupply portal, by phone at (512) 600-5897, or pick up in-store with 90-day orders shipping free when all eligible items are included.
What makes you different from other DME providers?
We exclusively specialize in sleep apnea care with experienced PAP-user staff, local ownership, and the region's highest compliance ratings for patient success.
Reviews (5)
Megan OBrien
Dec 11, 2020
Report
This place is awesome!! When I went to pick up my machine they had thoughtfully prepared everything and made sure I knew exactly how to use my equipment. It really put my mind at ease because this was all new to me. When I need new supplies I call the office and they send them out the same day, or the next day. Very prompt responses and customer service is out of this world!
Peter Shugart
Oct 06, 2020
Report
The equipment was fine. The staff did not seem expert with the equipment. I kept going back for an ill fitting mask. They exchanged it for the exact one they had given me before. When the leakage problems continued, they called me in several time and adjusted the straps without ever trying anything else. I finally gave up on them.
Sweet Melissa
Jan 26, 2020
Report
My machine died over the weekend and as soon as I called this morning they told me to come in. The young woman was very helpful and I felt like she was genuinely concerned about me being able to sleep! That is how I recognize good customer service- how I am treated when something goes wrong! 5 Stars!
Joe Payne
Jan 03, 2020
Report
My experience with ParkCrest Medical Supply to pick up a new high tech C-Pap machine and mask started out on a bad foot as my wife and I were entering theIR suite from the corridor, uncertain of where we were supposed to go, when an employee rushed thru the door PASSING US knocking us to the side, with out any acknowledgment of our presence or apology for a rude treatment of new patients. Our experience with ParkCrest Medical Supply went downhill from there. The receptionist was disinterested, remote, unfriendly , inattentive, rude and generally foul to work with. The plan was to dump the boxes
Thematsonia
Jul 18, 2017
Report
I had three interactions over the phone and one interaction in the office. The staff could not be more kind, helpful, and professional. Very thorough and patient. I felt assured that I was in very good hands. Exceeded my expectations.
