Business Details
36 Years
experience
Your Trusted Telecom Partner in Minneapolis
Integrated Communications has been a trusted provider of comprehensive telecommunications solutions since 1990. As a Platinum Partner with Zoom, we specialize in delivering business phone systems, contact center services, fiber internet, and SD/WAN solutions tailored to meet the unique needs of businesses across the Twin Cities and a 5-state region. Our team of experienced professionals prioritizes personalized service, strategic planning, and long-term partnerships to ensure seamless communication infrastructure for our clients. We pride ourselves on being more than just a service providerwe act as technology advisors, offering direct customer support, system design, and vendor coordination to streamline telecom operations. With over 34 years of industry expertise, we serve organizations ranging from small businesses to enterprises with thousands of employees, helping them achieve efficiency, cost savings, and reliable connectivity.Our commitment to exceptional service is reflected in our positive customer feedback, including testimonials from clients like General Parts, Fure Financial, and Vantage Financial. We maintain active memberships in professional organizations such as the Minnesota Trucking Association and collaborate with leading technology partners like Microsoft Teams and RingCentral to deliver cutting-edge solutions. Our locally owned and operated business ensures rapid response times, with consultations available as soon as the next day, and provides end-to-end support from system installation to ongoing maintenance.
Services
Business Phone Systems
Contact Center Services
AI Contact Center
Business Fiber Internet
Broadband Internet Service
SD/WAN Solutions
Details
- Year established: 1990
Highlights and features
- We offer 34+ years of specialized telecom industry expertise.
- Our team provides personalized service with direct customer support.
- We coordinate installations and vendor relationships for all systems.
- Our Platinum Partner status with Zoom ensures cutting-edge solutions.
- We guarantee rapid response times with consultations available the next day.
Associations and certifications
- Zoom Platinum Partner
What people say
Exceptional telecom solutions
Trusted Technology Advisor
Positive feedback
Seamless connectivity
Excellent customer service
Services
Business Phone Systems
We design and implement modern VoIP phone systems tailored to business needs. Our solutions include system installation, user training, and ongoing support for office users, call centers, and mobile teams. Clients benefit from seamless communication, scalability, and integration with other business tools.
AI Contact Center
Our AI-powered contact center solutions enhance customer interactions through predictive analytics and natural language processing. We integrate intelligent automation to reduce wait times, improve service quality, and provide real-time agent support for businesses in Minneapolis and St. Paul.
Business Fiber Internet
We provide dedicated fiber internet services for businesses requiring reliable, high-bandwidth connections. Our solutions include circuit procurement, installation coordination, and ongoing support to ensure optimal performance for critical business operations.
SD/WAN Solutions
Our SD/WAN services help businesses optimize wide area networks for improved performance and cost efficiency. We offer design, implementation, and management services to streamline connectivity across multiple locations while ensuring security and scalability.
Contact Center Services
We deliver comprehensive contact center solutions including system design, agent training, and technical support. Our services help businesses improve customer service operations through advanced call routing, analytics, and integration with CRM platforms.
Questions
What telecom services does Integrated Communications offer?
We provide business phone systems, AI contact centers, fiber internet, broadband services, and SD/WAN solutions for businesses in Minneapolis and surrounding areas.
How can AI improve my call center operations?
Our AI solutions use predictive analytics and natural language processing to enhance customer interactions, reduce wait times, and provide real-time agent support.
Do you offer installation and ongoing support?
Yes, we handle complete system installations and provide continuous support including troubleshooting, maintenance, and system upgrades for all telecom solutions.
What industries do you serve?
We work with healthcare providers, logistics companies, retail businesses, professional services, and organizations of all sizes from 5-employee startups to enterprises with 3,000+ staff.
How quickly can I get a consultation?
We offer consultations as soon as the next business day for all telecom services in the Twin Cities metro area.
Reviews (2)
Virginia Peterson
Feb 06, 2021
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I worked with Mary at Integrated Communications a few years back when I was a business owner and was thrilled to be able to renew our business relationship at my new job. After a review of tele-comm options Integrated was able to help us find thousands of dollars in savings on our phone bills. Mary has a talent for explaining these systems so you understand the products and hardware, coordinating the suppliers needed for set ups and is always there to answer questions and help with any issues that might arise.
Robb Feldhege
Oct 08, 2020
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We have worked with them for many years. Thalina is the BEST at helping us solve whatever communication issue arrives at Becker Furniture World. Highly recommend them!
