Customer Experience (CX) is an aggregate of a customer's A-Z experience. It's not a snapshot of a key discussion, meeting, touchpoint, or interaction. It's the overall experience you feel before, during, and after you decide to proceed with a solution. How was your overall experience? Did your provider understand your current situation, your desired outcome, and what's necessary to implement it?
Or did they try to shove you into a cookie-cutter solution so they can process your order, cash the commission check, and move onto the next customer? It makes you wonder if they have your best interest in mind. You simply don't have time to research multiple carriers or providers for a solution to your requirements, but you have a directive to reduce expenses, and improve efficiencies within your network.
Or did they try to shove you into a cookie-cutter solution so they can process your order, cash the commission check, and move onto the next customer? It makes you wonder if they have your best interest in mind. You simply don't have time to research multiple carriers or providers for a solution to your requirements, but you have a directive to reduce expenses, and improve efficiencies within your network.
Services
About Us
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Improved Telecom Solutions was founded with a passion to assist businesses in making their telecommunications infrastructure current, economical, and scalable as new technologies are introduced and businesses expand to other parts of the country and internationally. We deliver the type of white-glove service rarely found in the industry today.
Solutions
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Your business doesn't slow down and neither should your Internet connection. We provide the highest quality Internet connections for every location throughout the world. The biggest reason companies today are overpaying for their data solutions is because there simply isn't enough time in the day to research the different technologies or the carriers.
Internet Solutions
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Your business doesn't slow down and neither should your Internet connection. We provide the highest quality Internet connections for every location throughout the world. Ethernet delivery is provided with every connection. Bandwidth ranges from 10 Mbps up to 100 Gbps. Every Dedicated Internet connection is a direct connection between your router and the Tier 1 carrier.
Data Solutions
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The biggest reason companies today are overpaying for their data solutions is because there simply isn't enough time in the day to research the different technologies, the carriers that offer these services, finding a sales rep to request pricing, various bandwidth speeds, or various contract terms.
Voice Solutions
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Finally, a voice solution that really works! With Improved Telecom Solutions, you'll receive enterprise-grade, high-definition voice solutions so that every participant can hear and be heard. Unify locations, improve customer satisfaction, and cut costs all at the same time!
If you currently have a premised-based PBX and you'd like to continue using it, we have solutions that will allow you to do just that while saving you money and increasing the quality of your calls.Whether you're looking for SIP, SIP with a PRI hand-off, traditional PRIs, or Analog trunks, we provide them all.
If you currently have a premised-based PBX and you'd like to continue using it, we have solutions that will allow you to do just that while saving you money and increasing the quality of your calls.Whether you're looking for SIP, SIP with a PRI hand-off, traditional PRIs, or Analog trunks, we provide them all.
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