Business Details
21 Years
experience
Emergency
services
Trusted Insurance Services in Austin, TX
Jessie McConchie has served the Austin community since 2005, specializing in personalized insurance solutions for individuals and small businesses. Our team of experienced professionals brings decades of combined expertise in property and casualty insurance, life insurance, and financial services, with a focus on meeting the unique needs of residents and businesses in Travis, Hays, and Williamson counties. We pride ourselves on delivering exceptional customer service, leveraging our deep local knowledge to help clients protect their assets through customizable coverage options, bundling discounts, and innovative tools like the Drive Safe and Save App. Our commitment to the community is reflected in our dedication to restoring lives and supporting local initiatives, embodying the State Farm ethos of being a good neighbor.With bilingual capabilities and a team approach to service, we ensure clients receive comprehensive support tailored to their evolving needs. Our agency's longevity and consistent five-star customer reviews underscore our reliability and expertise in navigating complex insurance requirements. We maintain transparency through clear communication about policy details and coverage limitations while prioritizing client education about risk management strategies specific to the Texas Hill Country region.
Services
Auto Insurance
Homeowners Insurance
Business Insurance
Life Insurance
Renters Insurance
Condo Insurance
Boat Insurance
Motorcycle Insurance
Details
- Year established: 2005
Highlights and features
- We offer 20+ years of local insurance expertise in Austin's unique markets
- Our team provides 24/7 bilingual customer support for urgent needs
- We implement State Farm's patented Drive Safe and Save App for usage-based discounts
- Our agents hold active Property & Casualty and Life insurance licenses
- We specialize in cross-state insurance transitions for relocating customers
What people say
Careen is amazing
Conner is nice and helpful
Les was awesome
Gianna handled questions professionally
Quick and thorough service
Services
Auto Insurance
Our auto insurance policies protect Texas drivers with customizable coverage options including liability, collision, and comprehensive protection. We offer specialized services for cross-state transitions, usage-based discounts through the Drive Safe and Save App, and bundling opportunities with other insurance products. Our team helps clients navigate Texas-specific requirements while optimizing coverage for individual driving patterns and vehicle needs.
Homeowners Insurance
We provide comprehensive homeowners insurance covering structural damage, personal property, and liability protection for Austin area residences. Our specialists address unique risks in Texas Hill Country properties, including wildfire mitigation and water damage prevention. We offer policy customization for different home types including condos, townhouses, and custom-built properties, with options for additional coverage like flood insurance.
Business Insurance
Our business insurance solutions protect Austin small businesses with tailored packages including general liability, property insurance, and business interruption coverage. We specialize in serving local industries like hospitality, retail, and professional services, offering certificate of liability insurance processing and risk management consultations. Our bilingual team supports business owners navigating Texas regulatory requirements.
Life Insurance
We offer term and whole life insurance policies to secure clients' financial futures, including final expense coverage for Texas families. Our specialists provide personalized consultations about policy options, helping clients understand death benefit calculations and premium structures. We offer guaranteed issue options for seniors and convertible term policies for long-term planning.
Renters Insurance
Our renters insurance policies protect personal belongings and provide liability coverage for Austin tenants. We offer flexible policies that cover common risks in urban and suburban rental properties, with options to bundle with auto insurance for additional savings. Our team explains policy details including coverage limits for electronics, jewelry, and other valuables.
People
Leslie Monroy
Account Manager
Licensed bilingual insurance professional with expertise in property and casualty coverage. Specializes in serving Austin's Spanish-speaking community and small business owners. Brings personal passion for Texas outdoor activities to client consultations.
Careen Rogers
Customer Service Manager
19-year State Farm veteran with auto, fire, life, and health insurance licenses. Focuses on billing and account management for Austin clients. Leverages extensive local experience to resolve complex policy issues efficiently.
Conner Thayer
Account Manager
Insurance specialist with corporate business background. Provides property and casualty expertise to Austin clients. Combines technical knowledge with understanding of local market conditions for personalized service.
Jeanie Viall
Customer Service Manager
Experienced insurance professional licensed in auto and fire coverage. Specializes in policy management for Austin residents. Utilizes deep understanding of local property risks to advise clients on appropriate coverage levels.
Leslie Lopez Macias
Account Representative
Austin native and bilingual insurance specialist. Provides property, casualty, life, and health insurance solutions to local clients. Combines regional knowledge with technical expertise to deliver comprehensive coverage options.
Questions
What insurance products do you offer?
We provide auto, homeowners, renters, condo, business, life, boat, and motorcycle insurance for Austin area clients.
Are you available outside regular business hours?
Yes, our team offers 24/7 support through phone and text for urgent insurance needs.
Do you serve areas beyond Austin?
We primarily serve Travis, Hays, and Williamson counties including Lake Travis, Lakeway, and Wimberley.
Can I bundle multiple insurance policies?
Yes, we offer bundling options that combine auto, home, and business insurance for significant savings.
How do I file an insurance claim?
Visit our website to start a claim or call our office directly at (512) 326-4630 for immediate assistance.
Reviews (5)
Linnea Fox
Jan 13, 2022
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Positive:Professionalism,Quality,Responsiveness
Leslie was very helpful and kind on the phone. She took time to get to know me and help me find the best policy.
Leslie was very helpful and kind on the phone. She took time to get to know me and help me find the best policy.
Nate W.
Nov 18, 2021
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I've always had an excellent experience here. People have been very friendly, helpful, and quick on setting up policies and updates for auto and renter's insurance. This has been very nice and stress reducing when moving/changing things and I appreciate the ease with which I have been able to keep my insurance up-to-date! A+
Venus Silva
Oct 31, 2021
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Positive:Professionalism,Quality,Responsiveness
Love my experience with State Farm. Leslie in particular is very responsive and attentive when it comes to the clients needs. If you want great service this is the way to go!
Love my experience with State Farm. Leslie in particular is very responsive and attentive when it comes to the clients needs. If you want great service this is the way to go!
Denise Steward
Oct 13, 2021
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Positive:Professionalism,Responsiveness
We use State Farm for our work insurance and whenever I need a COI for an event, Leslie and the team are always super responsive in helping me. Thanks!
We use State Farm for our work insurance and whenever I need a COI for an event, Leslie and the team are always super responsive in helping me. Thanks!
Grant C.
Oct 13, 2021
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They work hard to get clients every discount and are very responsive... which is hard to come by these days. Leslie Monroy has been extremely helpful on Jessie's team, highly recommend.
