Business Details
27 Years
experience
Emergency
services
Your Trusted Source for Medical Equipment & Accessibility Solutions in Rochester, NY
Westside Medical Supply has been a trusted provider of medical equipment and accessibility solutions in Upstate New York since 1999. Founded by Ron Nettnin and his wife Sonia, our family-owned business combines decades of expertise with a hands-on approach to meet the evolving needs of patients, healthcare professionals, and government agencies. Our team includes RESNA-certified Assistive Technology Professionals and factory-trained technicians who specialize in complex rehab technology, wheelchair customization, and home accessibility modifications. We prioritize personalized service, offering free in-home evaluations and tailored solutions to enhance mobility and independence. With two locations in Rochester, NY, we maintain a 20,000-square-foot facility stocked with durable medical equipment, including hospital beds, mobility scooters, and advanced CRT devices.Our commitment to quality is reflected in our partnerships with leading suppliers and adherence to strict billing and operational standards. We navigate insurance requirements with transparency, ensuring compliance with Medicare and private payor guidelines. Customer satisfaction remains our cornerstone, as evidenced by our 24/7 emergency service availability and rapid equipment delivery. Through continuous education and certification programs, our staff stays at the forefront of industry advancements. Our mission is to empower clients through innovative solutions that improve functional mobility and quality of life, making us the clinician's choice for complex rehab needs.
Services
Wheelchair Rentals
Stairlift Installations
Home Modifications
Hospital Bed Rentals
Complex Rehab Technology
Patient Lift Systems
Ramp Solutions
Bathroom Accessibility
Elevator Installations
Mobility Scooters
Details
- Year established: 1999
Highlights and features
- Family-owned operation with 24 years of local expertise
- RESNA-certified Assistive Technology Professionals on staff
- Free in-home evaluations for personalized accessibility solutions
- 24/7 emergency service availability for critical needs
- Rapid equipment delivery and installation within days
Associations and certifications
- RESNA
- Elevator Examiner Board Certification of Syracuse
- Elevator Examiner Board Certification of Rochester
- Elevator Examiner Board Certification of Buffalo
- New York State Licensed Elevator Contractor
What people say
Positive experience
Knowledgeable staff
Efficient delivery
Thorough evaluations
Reliable equipment
Services
Medical Equipment Rentals
We offer short-term and long-term rentals for hospital beds, mobility scooters, wheelchairs, and patient lifts. Our inventory includes bariatric and specialty models to accommodate diverse needs. All rentals include delivery, setup, and usage instructions for safe, effective home care applications.
Complex Rehab Technology
Our RESNA-certified professionals provide customized mobility solutions including power wheelchairs, seating systems, and positioning devices. We collaborate with clinicians to ensure equipment meets individual functional requirements while maintaining compliance with insurance documentation standards for complex rehab technology.
Accessibility Solutions
We install stairlifts, vertical platform lifts, and wheelchair ramps with free in-home evaluations. Our technicians design ADA-compliant access solutions for residential properties, including bathroom modifications and safety rail installations to improve home independence.
Wheelchair Services
Our comprehensive wheelchair services include evaluations, custom configurations, and repair maintenance. We offer manual and power wheelchair options with specialized seating solutions, featuring lightweight transport chairs and heavy-duty models for varied mobility requirements.
Emergency Equipment Delivery
We provide 24/7 emergency equipment delivery for critical mobility needs. Our rapid response team ensures same-day or next-business-day installation of essential devices like hospital beds, lifts, and temporary accessibility solutions for immediate patient care requirements.
People
Ron Nettnin
President and CEO
With 26 years in medical equipment, Ron leads Westside Medical Supply as a RESNA-certified ATP. He has grown the company into a leading DME provider while maintaining hands-on customer engagement and industry leadership through continuous education.
Sonia Nettnin
Co-Founder
As co-founder, Sonia established Westside Medical Supply's operational foundation in 1999. She helped build the company's reputation for quality service and community-focused healthcare solutions through strategic partnerships and customer care initiatives.
Questions
What medical equipment rentals are available?
We rent hospital beds, wheelchairs, mobility scooters, patient lifts, and bathroom safety equipment. Contact us for availability and pricing details.
Do you provide complex rehab technology?
Yes, we offer customized CRT solutions including power wheelchairs and positioning systems with RESNA-certified professional evaluations and insurance documentation support.
Are accessibility solutions available for homes?
We install stairlifts, wheelchair ramps, and bathroom modifications with free in-home evaluations to create personalized accessibility plans for residential properties.
What areas do you serve?
We serve Rochester, NY and surrounding areas including Gates and Brighton, with equipment delivery and installation throughout Upstate New York.
Are emergency services available?
Yes, we offer 24/7 emergency equipment delivery and installation for critical mobility needs with rapid response times for urgent situations.
How to schedule equipment delivery?
Contact us via phone or our website to schedule same-day or next-business-day delivery for rentals and accessibility solutions with free initial evaluations.
Reviews (6)
Diane Hamilton
Jan 06, 2022
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I'm sorry that I have to say that Westside is not the best place to go unless Medicare is paying for your equipment. They rent out used equipment and if you want to buy a new one you can apply your rental fee for another new one. I rented and returned a lift chair and rented and purchased an ice machine but the ice machine fuse went out. Westside said they don't repair it and told me to call the company that made it The company said the machine was so old that they don't sell them anymore but they would repair the fuse and return it to me free of charge. I received it back saying that they did
Stephen P.
Dec 03, 2021
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One of the best customer experience I have had for a long time. Sara T. Is a credit to the organization. Happy funny and very very helpful. I hope the owner appreciates her because good works are hard to come by.
Stephen P.
Stephen P.
Jon Treahy
Dec 02, 2021
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I wanted to share our wonderful experience working with Westside Medical Supply and specifically the experience working with Micah Thaxton.
Micah went above and beyond working with us over the past several months. Micah helped us rent a scooter for my wife who has mobility issues due to a medical condition. He was very helpful with this, but even more so when we realized we wanted to purchase one of our own.
Micah took the time going over different models. We wanted something portable as we travel often for our son's sports tournaments and fields can be quite far from one game to the next.
Supply
Micah went above and beyond working with us over the past several months. Micah helped us rent a scooter for my wife who has mobility issues due to a medical condition. He was very helpful with this, but even more so when we realized we wanted to purchase one of our own.
Micah took the time going over different models. We wanted something portable as we travel often for our son's sports tournaments and fields can be quite far from one game to the next.
Supply
Karen D.
Nov 26, 2021
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Waited over 3 months for a part for my wheelchair. Called numerous times always had an excuse. I thought well maybe because of covid they were having difficulty getting parts, but no, I went online and bought the same part and it was here within 3 days of purchase. I paid $56 for the part. West Side was going to charge me $600 for this repair. Note: it was a simple bolt that took less than 10 minutes to put on. RIPOFF ARTISTS TAKING ADVANTAGE OF THE DISABLED
Felicia M.
Sep 24, 2021
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UPDATE 9-14-21. I would like to send a big thanks out to Melissa and Westside Medical Supply Store. Melissa was of great help to me. When the wheel on my Walker broke she did everything she could to assist me and help me including giving me great advice! Thank you Melissa and Westside medical staff. You guys are really sweet! I love your kindness. Thanks again for all of your help. YOU HAVE A GOOD TEAM OF PEOPLE!!!AND GREAT SERVICE
In 2018, John and emad were great! They fixed every capacity of my walker! Praise the Lord. I have to treat those guys to a pizza for great service
In 2018, John and emad were great! They fixed every capacity of my walker! Praise the Lord. I have to treat those guys to a pizza for great service
Ann Rinehart
Aug 04, 2021
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Just want to give a shout out to my guy Micah at Westside Medical. We bought a lift chair for my mom. He's the best! knows the measurement and technical side of the equipment, but his customer service is ABSOLUTELY what stands out about him! Treated my mom w utmost respect, delivered on time , helped w paperwork, and put me at ease. I highly recommend the store and Micah. Thanks !!
