Business Details
24 Years
experience
Emergency
services
Trusted In-Home Care Services in California
Family Matters In-Home Care is a family-founded agency dedicated to providing compassionate, personalized home care services across California. With decades of hands-on experience, we prioritize meaningful human connections, treating every client like a member of our own family. Our caregivers build lasting relationships through attentive listening, engaging activities, and tailored support for seniors, veterans, and individuals recovering from illness or surgery. We specialize in dementia care, 24-hour live-in care, personal care, and transportation services, ensuring clients remain safe and comfortable in familiar surroundings.Our team is deeply committed to enhancing quality of life through dignity, patience, and unwavering reliability. Founded in 2002 by Carol Pardue-Spears, we operate with transparency, no hidden fees, and a focus on matching clients with caregivers who align with their unique needs and personalities. As a VA-authorized provider, we help veterans access benefits while delivering care that honors their service. Our services span the San Francisco Peninsula, South Bay, East Bay, Sacramento, and San Diego regions, with a promise to provide peace of mind for families through consistent communication and 24/7 availability.
Services
Personal Care
Dementia Care
24-Hour Live-In Care
Veteran Services
Transportation
Companion Care
Housekeeping
Recovery Care
Alzheimer's Support
Nighttime Assistance
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of hands-on experience in personalized home care.
- Our caregivers are trained in dementia care and veteran-specific needs.
- We provide 24/7 availability with consistent, bonded caregivers.
- Our VA-authorized status helps veterans access benefits seamlessly.
- We guarantee transparent communication and no hidden fees.
What people say
Attentive and caring
Top notch agency
Organized and reliable
Lifesaver for families
Exceptional communication
Services
Personal Care
Our caregivers assist with bathing, dressing, grooming, and toileting while respecting privacy and preferences. Services include mobility support and incontinence management tailored to individual needs. Caregivers provide hands-on help to maintain dignity and independence at home.
Dementia Care
Specialized care for Alzheimer's and dementia patients includes structured routines, medication reminders, and cognitive engagement. Caregivers use AlzBetter-certified techniques to reduce anxiety and promote emotional well-being through personalized activities and companionship.
24-Hour Live-In Care
Continuous support with shift-based caregiver coverage ensures safety for clients needing constant supervision. Services include nighttime assistance, fall prevention, and emergency response while maintaining household routines and emotional companionship.
Veteran Services
We help veterans access Aid & Attendance benefits through VA-approved home care plans. Services include personal care, meal preparation, and transportation while honoring military service with respectful, dignified support.
Companion Care
Caregivers provide emotional support through conversation, games, and shared hobbies to combat loneliness. Services focus on mental stimulation and maintaining independence through light household assistance and structured daily activities.
People
Carol Pardue-Spears
Founder
Carol founded Family Matters In-Home Care in 2002 after 20 years of patient care experience at El Camino Hospital. She leads with a commitment to compassionate care, ensuring every client receives personalized attention rooted in dignity and respect.
Jacob Laffen
CEO
Jacob co-founded the agency with his mother, bringing strategic leadership to expand services across California. He focuses on maintaining the family ethos while implementing operational excellence to ensure consistent, high-quality care delivery.
James Laffen
Care Manager
James oversees caregiver-client matching and care plan implementation. With direct client interaction experience, he ensures service quality aligns with the agency's standards of reliability, safety, and compassionate support.
Questions
What home care services do you offer?
We provide personal care, dementia support, 24-hour live-in care, veteran services, transportation, and companion care tailored to individual needs.
Are your caregivers trained and insured?
All caregivers undergo specialized training, including dementia certification, and maintain insurance with verified driving records for transportation services.
Do you accept VA benefits?
Yes, we're a VA-authorized provider helping veterans access Aid & Attendance benefits for in-home care services.
How do you match caregivers with clients?
We assess personality, routines, and needs to pair clients with caregivers who provide compatible, compassionate support.
What areas do you serve?
We operate across California's San Francisco Peninsula, South Bay, East Bay, Sacramento, and San Diego regions.
Is 24/7 care available?
Yes, our shift-based caregivers provide continuous support with seamless handoffs for round-the-clock assistance.
Videos
Reviews (6)
David Burdette
Jun 20, 2021
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I am responsible for the care of a family friend who has onset dementia. My friend's preference was to be at home rather than in a care facility. As I was looking for a care provider I asked a neighbor who works in the medical industry if they had any recommendations. They recommended Family Matters. I am glad they did.
(I looked into hiring a caregiver directly. I decided against that because I did not want to be the person responsible for finding a replacement if the scheduled caregiver was not able to make it, and I did not want to be the one who had to oversee every conflict or disagreement
(I looked into hiring a caregiver directly. I decided against that because I did not want to be the person responsible for finding a replacement if the scheduled caregiver was not able to make it, and I did not want to be the one who had to oversee every conflict or disagreement
Mary Newton
Dec 10, 2020
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Everyone at Family Matters is so caring and compassionate. They are so easy to work with and the owner Andrew is very involved in the care. He personally takes shifts if it's necessary. They truly are like having family helping your loved ones
Beryl Westwood
Aug 02, 2020
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Family Matters have been wonderful in taking care of my sister during the past 2 years
Caregivers were kind, understanding and compassionate.
Andrew was always willing to accommodate our sometimes changing schedules and was always present when necessary. I cannot thank Andrew enough for his kindness, compassion and understanding in handling a difficult and often emotional situation.
Caregivers were kind, understanding and compassionate.
Andrew was always willing to accommodate our sometimes changing schedules and was always present when necessary. I cannot thank Andrew enough for his kindness, compassion and understanding in handling a difficult and often emotional situation.
Melissa Joseph
Jun 07, 2020
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Andrew, who is the primary face of family matters, shines in his capacity for listening, observing, patience & professionalism.
he follows through immediately in an environment where responsiveness is key.
you will not go wrong in employing the expert care of this personable organization.
he follows through immediately in an environment where responsiveness is key.
you will not go wrong in employing the expert care of this personable organization.
John Cooney
Jan 03, 2019
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As a professional working in the home healthcare market, Ive had the pleasure of working directly with Family Matters In-home Care on serval occasions and coordinating care for many different patients.
Ive found the Family Matters staff to be extremely knowledgeable and caring and feel completely comfortable in referring any of my patients receiving in home medical care to Family Matters for continued home care. Family Matters will absolutely provide qualified caregivers and provide exemplary care for you and your family.
Sincerely,
John
Ive found the Family Matters staff to be extremely knowledgeable and caring and feel completely comfortable in referring any of my patients receiving in home medical care to Family Matters for continued home care. Family Matters will absolutely provide qualified caregivers and provide exemplary care for you and your family.
Sincerely,
John
James Hamilton
Nov 16, 2018
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Family Matters is amazing, they have been there for us from the moment we called them needing help with my dad. They met us at the hospital and went over care and had someone ready to go on the day of discharge. Having to work full time and not being able to be there is hard and knowing what they have done and continue to do for my dad day in and day out is priceless. I would recommend this company to anyone looking for care for a friend or family member.
