Business Details
31 Years
experience
Emergency
services
Your Trusted Partner for Telecom Solutions in Red Bank, NJ
Monmouth Telecom was founded in 1995 as Monmouth Internet, pioneering New Jersey's first Internet Service Provider transition to a licensed Competitive Local Exchange Carrier (CLEC) in 2000. With 29 years of uninterrupted growth and zero debt accumulation, we deliver reliable Hosted PBX, VoIP, and high-speed internet services to businesses across New Jersey and nationwide. Our NJ-based team operates as a regulated utility with 24/7 network support, combining accessible customer service with cutting-edge technology.We specialize in scalable cloud communications, fiber internet, and data solutions tailored to industries like healthcare, finance, and education. Backed by conservative financial management and a facilities-based infrastructure, we ensure seamless connectivity for thousands of clients while maintaining 100% domestic operations with no overseas outsourcing.
Services
Hosted PBX
Fiber Internet
Business VoIP
Cloud CRM
Data Services
Private Networks
Network Cabling
T1 Services
Microsoft Teams Integration
Call Recording
Details
- Year established: 1995
Highlights and features
- 29 years of uninterrupted growth as NJ's first ISP-turned-telecom provider
- 24/7/365 network operations support with NJ-based technical team
- 100% domestic operations with no overseas outsourcing
- Scalable cloud communications integrated with fiber internet infrastructure
- Proven financial stability with zero debt accumulation since 1995
What people say
Trusted partner
Cost savings
Seamless phone system
Continuous service
Quick response
Services
Hosted PBX
Our Hosted PBX solution delivers enterprise-grade phone systems through cloud technology, eliminating on-premise hardware requirements. Businesses gain unlimited scalability, advanced call features, and seamless integration with Microsoft Teams. With redundant infrastructure and 24/7 technical support, this service ensures continuous communication for growing organizations.
Fiber Internet
Fiber Internet services provide symmetrical speeds up to 1 Gbps with 99.9% network reliability. Designed for mission-critical operations, our fiber solutions support simultaneous voice, data, and cloud applications with low latency. Businesses receive scalable bandwidth options and redundant connectivity paths for maximum uptime.
Business VoIP
Business VoIP phone service combines cost savings with advanced features like mobility extensions and auto-attendant. Our solution integrates with existing CRM systems and supports seamless transitions from traditional PBX systems. Enhanced 911 services and call analytics provide additional operational benefits for modern enterprises.
Private Data Networks
Private data networks using MPLS technology create secure, dedicated connections between multiple business locations. This service guarantees bandwidth for critical applications while maintaining strict data privacy compliance. Ideal for organizations requiring HIPAA-compliant communications or financial transaction security.
Network Cabling
Professional network cabling services support structured wiring systems for voice, data, and video applications. We implement Category 6/6A cabling and fiber optic solutions that meet current TIA standards while future-proofing against evolving technology requirements for commercial facilities.
People
Dr. Kenneth Leland
President and Chief Executive Officer
Dr. Kenneth Leland leads Monmouth Telecom with 30+ years of telecom experience from Bellcore and AT&T Bell Labs. Holding a PhD in Electrical Engineering, he drives strategic growth while maintaining technical excellence in communications solutions.
Sonia Leland
Chief Financial Officer
Sonia Leland manages financial strategy with a decade of telecom experience at AT&T Bell Labs. Her mechanical engineering background and financial leadership have maintained the company's debt-free status since its 1995 founding.
Mark Stevens
Senior Vice President, Operations
Mark Stevens oversees network operations with 28+ years at Monmouth Telecom. He expanded infrastructure to 14 equipment centers and developed customer service strategies that maintain the company's leadership in telecommunications services.
Questions
What telecom services does Monmouth Telecom offer?
We provide Hosted PBX, Business VoIP, Fiber Internet, Private Data Networks, Cloud CRM, and network cabling solutions for businesses.
Do you serve businesses outside New Jersey?
Yes, while headquartered in NJ, we serve businesses nationwide with scalable telecom solutions and redundant infrastructure.
How does your cloud phone system work?
Our Hosted PBX operates through cloud technology, eliminating on-premise hardware while providing advanced features and unlimited scalability.
What emergency support options exist?
Our 24/7/365 network operations center provides continuous support with guaranteed response times for critical service issues.
Can I integrate your services with existing systems?
Yes, our solutions integrate with legacy PBX systems, Microsoft Teams, and CRM platforms through SIP trunks and API connections.
What network reliability guarantees do you offer?
We guarantee 99.9% network uptime with redundant infrastructure and backup connectivity options for mission-critical operations.
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Reviews (5)
Bobbie Hall
Apr 01, 2021
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I really do not get the negative reviews here! Their service and support is hands down some of the best. We have been working with them for several years and have never had an issue they were not able to help us work thru. From sales to installation to support, no surprises. Does sound like there was an over zealous sales person at some point. I would definitely recommend them.
Gregory Beben
Jun 24, 2020
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We switched our phone service to Monmouth probably 10 years ago. We use them for both VOIP and regular POTS lines. We have had a truly outstanding experience with every aspect of their service, from the initial implementation to the excellent customer support, and we are saving money over our previous providers. Everyone I deal with is knowledgeable and helpful. I have nothing but good things to say. This is simply one of the best companies I have ever dealt with.
Daniel Moller
Sep 28, 2019
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I saw some negative reviews and felt I should weigh-in. My experience with Monmouth Telecom has been outstanding. Their service has been excellent, prompt, and courteous. They assisted us with switching from Windstream (which, in my opinion, should be the company receiving negative reviews). Monmouth Telecom's team was on point every step of the way. Their service thus far has been rock solid. When we've had power outages or problems internally, someone from Monmouth lets me know by opening a ticket right away and reaching out to me - sometimes before I know there's an issue. I'm extremely happy
Stan Manko
Jun 26, 2019
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Absolutely horrible. Authorities should really take a look at these thiefs. The attorney general must check them out. They hold people hostage and lie on every call. stay away if you do not want to get screwed
Jen Villas
Jul 03, 2018
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Keeps calling the bushiness after telling them multiple times we're not interested and yelled at me on the phone calling me liar and tried to tell me "damn well you know I called and spoke with someone." Horrible business ethics.
