Electric ensures that our customers' data is protected and that we're adhering to their privacy and compliance policies. We love that Electric supports all our devices, both Macs and PCs, providing us with a level of visibility into their status and health that was not available to us before. From response to resolution, our chat-based support puts the 'help' back in helpdesk.
We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past.
We understand that your end users don't just need answers, they need answers on demand. That's why we guarantee that you'll hear back from one of our IT experts within 10 minutes every single time. With a team that manages network, application, and device-level security, breaches are a thing of the past.
Services
About
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Electric, an IT solutions company, is redefining how organizations handle IT by exceeding the level of service that businesses have come to expect from all other aspects of their business and the technology that supports it. Our foundation is built on a culture of helping each other out, collaboration, and genuinely caring about one another and the work we do.
Product
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Industry expertise is paired with proprietary technology to create a secure, comprehensive, and intuitive IT solution. Electric supports your business at the network, application, and device levels. Unlike traditional solutions, Electric's support model features IT capabilities that are proactive, comprehensive, and customized to your needs.
Real-time Support
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Get answers to your IT Support issues with an initial response time of 10 minutes or less. We have a 100+ person team, ready and willing to help. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help.
Security
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Protect your distributed workforce with unified IT security at the device, application, and network levels. We truly believe your data should remain yours. That is why we pride ourselves in keeping it safe from the public, dark web, and even ourselves. Electric works with you to push security policies and configurations that adhere to industry best practices across your entire company.
Device & Inventory Management
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Electric has partnered with best-in-market Mobile Device Management (MDM) software, Jamf for Macs & Kaseya for PCs, to automate processes that keep your devices healthy, secure, and up-to-date. Stay in the know about your device environment. Inside the Electric Platform (aka Turbine), you'll have a full inventory of all of your devices including the model, serial number, and OS version of each.
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