Business Details
48 Years
experience
Trusted Assisted Living & Memory Care in Rochester and Buffalo, NY
Since 1978, Heathwood Assisted Living & Memory Care Assisted Living & Memory Care has been dedicated to providing exceptional senior living solutions in Penfield (Rochester) and Williamsville (Buffalo), NY. Founded by Robert M. and Carol Chur, our family-owned business has built a legacy of compassionate care rooted in three generations of expertise. Our mission centers on preserving the dignity, independence, and well-being of every resident through personalized support and a nurturing environment. We offer a full spectrum of services, including Assisted Living, Enhanced Assisted Living, Memory Care, and Short-term Stay programs, all licensed by the New York State Department of Health. Our team of healthcare professionals provides 24/7 nursing supervision, medication management, and tailored care plans to meet individual needs.Recognized with prestigious awards such as the AHCA/NCAL Gold Quality Award and the Buffalo Niagara Business Ethics Award, we combine clinical excellence with a homelike atmosphere where residents thrive socially and emotionally. Our communities feature chef-prepared meals, engaging activities, and safety-focused amenities designed to enhance quality of life. As a trusted local provider, we prioritize transparency, ethical practices, and veteran support through partnerships with State Veterans Counselors. With over four decades of experience, we remain committed to innovation while honoring the values that have made Heathwood Assisted Living & Memory Care Assisted Living & Memory Care a leader in senior care.
Services
Assisted Living
Enhanced Assisted Living
Memory Care
Short-term Stay
On-site Benefits
Details
- Year established: 1978
Highlights and features
- We offer 45+ years of family-led expertise in senior care since 1978.
- Our personalized care plans adapt to evolving resident needs with dignity.
- 24/7 nursing supervision ensures immediate medical support and safety.
- Award-winning programs recognized by AHCA/NCAL and NYSHFA organizations.
- Veteran benefits coordination through partnerships with State Veterans Counselors.
Associations and certifications
- New York State Department of Health
Services
Assisted Living
Our Assisted Living program supports independent lifestyles with personalized care. Residents receive medication management, daily living assistance, and 24/7 nursing supervision while maintaining privacy and autonomy. Three chef-prepared meals, social activities, and safety features like emergency pull cords create a balanced, secure environment for seniors in Rochester and Buffalo, NY.
Enhanced Assisted Living
Enhanced Assisted Living provides extra support for residents needing help with mobility, medical equipment, or chronic conditions. This program includes personalized care plans, fall prevention exercises, and round-the-clock nursing to enable aging in place. Residents enjoy the same amenities as standard assisted living with added medical oversight and customized assistance tailored to evolving needs.
Memory Care
Our secure Memory Care community specializes in Alzheimer's and dementia care. Trained staff use evidence-based techniques to reduce anxiety and improve quality of life through structured activities, medication management, and therapeutic environments. Family support groups and partnerships with the Alzheimer's Association provide comprehensive resources for residents and caregivers in a safe, nurturing setting.
Short-term Stay
The Short-term Stay program offers temporary housing for recovery, caregiver respite, or trial periods. Residents access all community amenities including private rooms, restaurant-style dining, and social activities. This flexible option provides medical supervision and daily assistance while allowing guests to experience Heathwood Assisted Living & Memory Care Assisted Living & Memory Care's care quality without long-term commitment.
On-site Benefits
Heathwood Assisted Living & Memory Care Assisted Living & Memory Care communities feature chef-prepared meals, fitness programs, and social calendars with outings and entertainment. Safety features include emergency systems, wheelchair accessibility, and medication management. Additional benefits encompass weekly housekeeping, transportation services, and specialized amenities like beauty salons, movie theaters, and landscaped courtyards fostering resident engagement and comfort.
People
Carla C. Suero
President & CEO
Third-generation leader with 30+ years in senior care, Carla oversees operations and strategic direction. She has driven Heathwood Assisted Living & Memory Care Assisted Living & Memory Care's growth since 1994, maintaining family values while expanding award-winning programs.
Michele A. Ladouceur
Chief Operating Officer
Michele manages day-to-day operations across both locations, ensuring consistent quality care delivery. With extensive healthcare administration experience, she implements policies that align with Heathwood Assisted Living & Memory Care Assisted Living & Memory Care's mission of compassionate, resident-centered service.
Kamal Mathaun, RN
VP Operations Support
As a registered nurse, Kamal oversees clinical operations and staff training. He ensures compliance with healthcare regulations while maintaining the high standards of care that have earned Heathwood Assisted Living & Memory Care Assisted Living & Memory Care multiple industry awards.
Cynthia Machamer
Administrator Penfield
Cynthia leads the Penfield location, focusing on personalized resident care and community engagement. Her leadership ensures the facility maintains its reputation as a premier Rochester-area senior living destination.
Ray Geiser
Administrator Williamsville
Ray manages the Williamsville campus, overseeing admissions, care coordination, and facility operations. He works closely with families to create seamless transitions for residents entering the community.
Questions
What senior living options does Heathwood Assisted Living & Memory Care Assisted Living & Memory Care offer?
We provide Assisted Living, Enhanced Assisted Living, Memory Care, and Short-term Stay programs tailored to individual needs.
Are Heathwood Assisted Living & Memory Care Assisted Living & Memory Care's facilities licensed and accredited?
Yes, both locations are licensed by the New York State Department of Health with award-winning care standards.
Do you offer specialized memory care services?
Our secure Memory Care program includes trained staff, therapeutic activities, and support groups for families.
What amenities are included in residency?
Residents enjoy chef-prepared meals, social activities, fitness programs, housekeeping, and 24/7 nursing support.
Can veterans receive financial assistance?
We connect veterans and families with State Veterans Counselors to explore pension benefit eligibility.
Are short-term stays available?
Yes, our Williamsville location offers temporary stays for recovery or trial periods with full amenities.
Reviews (3)
Ellen Schmitz
Mar 21, 2021
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The Staff has taken very good care of my Dad since he has been moved from an apartment at Heathwood into the Memory Care area. His hygiene has been well taken care of and everyone that provides help to my Dad is very kind, patient, and caring! My Dad loves the food at Heathwood, too!
Beanie Giglia
Nov 16, 2017
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I went to visit the mother of a good friend and she is in the assisted-living level. I was impressed with everything I saw so far. She seems to be very comfortable and likes it there. It seems to have many activities and it's very clean and appears to be very organized.
William Daniels
Aug 04, 2016
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Locally owned by the daughter of the man who started the Elderwood assisted living/ SNF etc. Staff seem to care. Adequate activities for the residents if they wish to participate. Good inspection report by N.Y. State. My uncle is a resident there and appears to be well cared for
