ServiceTitan

Business Details

19 Years

experience

All-in-One Field Service Management Software

Founded in 2007 by Ara and Vahe Mahdessian, ServiceTitan was created to revolutionize the field service industry by providing contractors with a comprehensive software platform designed to streamline operations and drive growth. Our mission stems from personal experience, as our fathers' contracting businesses inspired us to build a solution that addresses the unique challenges faced by trades professionals. With over 11,800 customers and 2,800 dedicated employees, we offer an all-in-one platform featuring dispatching, scheduling, CRM, accounting, and real-time reporting tools tailored for residential and commercial contractors.

Our 70+ pre-built integrations with industry leaders like ServiceChannel and QuickBooks ensure seamless workflow automation. Backed by Bessemer Venture Partners and recognized as #6 on the Forbes Cloud 100, we combine deep industry expertise with cutting-edge technology to deliver measurable results, including 10% faster invoice payments and 21% higher service agreement renewals. Our customer-centric approach is demonstrated through personalized onboarding, a supportive user community, and continuous innovation driven by direct customer feedback.

Services

Field Service Software CRM Dispatching Scheduling Reporting Accounting Mobile App Service Agreements Integrations Customer Support

Details

Year established: 2007

Highlights and features

70+ pre-built integrations with industry-leading solutions
Real-time costing and predictive business insights
Proven 21% increase in service agreement renewals
Built-in best practices from thousands of successful contractors
Dedicated customer success managers post-onboarding

What people say

Excellent support Real-time data Easy to use Community support Increased revenue

Website

Update Listing

Services

Field Service Software

ServiceTitan's field service software provides contractors with a comprehensive solution for managing operations. The platform includes tools for job tracking, technician dispatching, and customer communication. With real-time data access, businesses can improve decision-making and operational efficiency.

Service Agreements

Our service agreement management system helps contractors grow recurring revenue. The platform enables automated scheduling of maintenance visits, customized agreement designs, and instant account creation. Contractors report 21% higher renewal rates using these tools.

Dispatching System

ServiceTitan's intelligent dispatching system optimizes technician assignments with real-time location tracking. The color-coded interface shows job requirements and technician availability, reducing no-shows by 10% through automated reminders.

Mobile Application

The mobile app provides technicians with complete job details, customer history, and service records. Features include on-site financing options, digital forms, and real-time communication with dispatchers. Contractors report 9% higher technician productivity.

Reporting Tools

Real-time reporting tools track key performance metrics across all business areas. Contractors access 40+ pre-built dashboards for financials, technician performance, and marketing ROI. The system enables data-driven decisions for improved profitability.

People

Ara Mahdessian

CEO & Co-Founder

Ara Mahdessian co-founded ServiceTitan to help contractors run better businesses. With over 15 years of industry experience, he leads product development focused on solving real-world challenges faced by field service professionals.

Vahe Mahdessian

President & Co-Founder

Vahe Mahdessian brings deep operational expertise to ServiceTitan as President. He focuses on customer success and platform development, leveraging his background in software engineering and contractor operations to drive innovation.

Questions

What is ServiceTitan?

ServiceTitan is an all-in-one software platform designed specifically for residential and commercial contractors, offering tools for dispatching, scheduling, CRM, accounting, and real-time business analytics.

What key features does ServiceTitan offer?

Key features include intelligent dispatching, service agreement management, mobile field access, real-time reporting, 70+ integrations, and integrated financing options for contractors.

Which industries does ServiceTitan serve?

ServiceTitan serves HVAC, plumbing, electrical, garage door, chimney sweep, water treatment, and other residential/commercial contracting industries with specialized software solutions.

How does ServiceTitan improve business performance?

Contractors report 16% revenue growth, 10% faster invoice payments, and 21% higher service agreement renewals through ServiceTitan's automation, real-time data, and workflow optimization tools.

Is ServiceTitan available on mobile devices?

Yes, ServiceTitan's mobile app provides full platform access for field technicians, including job details, customer history, digital forms, and on-site financing options.

How does ServiceTitan support customer success?

We provide personalized onboarding, dedicated customer success managers, a supportive user community, and continuous platform improvements based on direct customer feedback.

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Reviews (6)

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Adam Milbes

Jan 15, 2022 Report

Honestly this is unfortunately the worst software company I've ever done business with. Our sales rep assured us this was a risk free partnership that we could cancel anytime given that we are a small company. After signing on things quickly turned for the worst. I didn't even want to cancel, just to cut back on my subscription. We had signed up for 8 technicians but ended up losing a contract and had to cut back so I was left with 6 technicians, later 4 technicians, and then in the end just 3. Even though I urged Service Titan to allow me to pay only for 3 technicians they said the contract

Mark Roberts

Jan 05, 2022 Report

One of the more hyped up items that I found to be way over inflated. Not only did they charge us the entire year after we were not able to implement half of the items that we were promised, so we never even fully launched the software to go live. But, they sure did charge us for the entire 11 year contract even after multiple e-mails back and forth explaining we never were able to use the software.

Our original CRM (GPS Insight) could do everything this could with more ease for all employees, so I wish I could have done a demo/promo period instead of getting locked into a full year. Even now, we

Jacqueline Paulo

Dec 17, 2021 Report

Terrible, terrible, terrible!!! If I could go back I would have stayed with FieldEdge. If you have CSRs, Dispatchers, or bookkeepers say away from this platform!!! The accounting aspect is a joke, the onboarding is terrible, Ive had to spend so much money in consulting to try to make this program make sense that I should have just hired a software programmer to create my own. Nothing is user friendly. Every single task is ten clicks. They dont tell you this only works on tablets, so I went out and bought brand new phones for all of my technicians only to find out the mobile app has no

Angelina Torres

Nov 18, 2021 Report

Used to be a big fan of progress and invoicing with ST however idk if its the corporate umbrella or ST who is purposely being slowed down. I use ST off my mobile or iPad thru a web browser and since 2019 they altered the use of browser used service titan it auto refreshes as soon as you open it. The browser will reload and show an error occurred. When mentioned to support their response mind you this is a corporate support team not train ST professionals they tell me that service titan is not supported on mobile browsers that only the service titan mobile is used for devices.. makes

Mike Walters

Nov 16, 2021 Report

Its so sad that I've been begging to have my NEW company join ServiceTitan and continued to get either turned down or ignored. I've been using ServiceTitan for over 7 years with the current company I work for and now that I'm starting my own I want to use them. Multiple calls, multiple emails and continued to get turned down basically them saying they are too good for my business to be a part of them. FieldEdge said they would take me no problems and that's one of their competitors. Pretty sad...

Ryan E.

Nov 10, 2021 Report

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!! Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews