Traditionally IT has been dominated by companies utilizing a group of level 1 technicians to answer the phones and you're forced to go through a time consuming and frustrating process to try and get your problem escalated to an employee that has any clue what you need. We turn that model over and have your calls start with your Technical Account Manager.
Your Technical Account Manager is your primary contact, the person helping to ensure your IT infrastructure is working for you and your biggest advocate. They will take your call or email and either quickly resolve the issue themselves or where practical they will assign simple tasks to a technician (provisioning a new user that starts in a week, computer imaging, etc).
Your Technical Account Manager is your primary contact, the person helping to ensure your IT infrastructure is working for you and your biggest advocate. They will take your call or email and either quickly resolve the issue themselves or where practical they will assign simple tasks to a technician (provisioning a new user that starts in a week, computer imaging, etc).
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Monitor your entire IT infrastructure from a single-pane-of-glass and create custom alerts based on system performance. Our low-footprint agent runs across Windows and Mac endpoints using native platform data acquisition techniques. Whether you have 50 endpoints or 5000, Monitor and Manage enables you to automate your patch management actives with granular control over when and how endpoints are patched.
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