Business Details
50+ Years
experience
Emergency
services
Trusted Healthcare Linen and Laundry Solutions
Founded in 1967, ImageFIRST stands as the nation's largest medical-focused linen and laundry provider, serving healthcare systems, hospitals, and outpatient facilities. Our HLAC-accredited operations prioritize infection prevention, meeting and exceeding OSHA, CDC, and Joint Commission standards. With a 97% customer retention rate, we deliver tailored programs featuring dedicated Customer Advocates, seamless inventory management, and quality assurance processes that ensure reliable linen availability. Our hospitality-inspired approach extends to facility services like cubicle curtains and floor mats, enhancing cleanliness and brand image. Backed by decades of experience and a commitment to community impact, we empower healthcare providers to focus on patient care while we handle logistical challenges.Our nationwide network supports facilities of all sizes, from single-location practices to multi-system networks, with consistent, high-quality service. Recognized for innovation, including the proprietary VAULTSystem for scrub management, we combine industry-leading expertise with personalized support. Customer testimonials highlight our responsiveness, emergency service capabilities, and cost-effective solutions that adapt to fluctuating patient volumes. As a leader in healthcare laundry services, we maintain rigorous quality controls and invest in sustainable practices to meet evolving industry demands.
Services
Linen Rental
Laundry Services
Cubicle Curtains
Scrubs Rental
Floor Mats
Lab Coats
Patient Gowns
Hygiene Supplies
Inventory Management
Emergency Delivery
Details
- Year established: 1967
Highlights and features
- HLAC-accredited facilities demonstrate infection prevention leadership
- 97% customer retention rate proves consistent service excellence
- Dedicated Customer Advocates provide personalized inventory management
- Nationwide service with location-specific program customization
- Proprietary VAULTSystem ensures scrub inventory accuracy and efficiency
Associations and certifications
- HLAC
What people say
Excellent laundry service
Reliable fulfillment
Top-notch quality
Responsive customer advocate
Cost-effective solutions
Services
Healthcare Linen Rental
Our comprehensive linen rental program provides hospitals and medical facilities with premium-quality bed sheets, towels, and patient apparel. Each item undergoes rigorous quality checks and HLAC-certified laundering processes that exceed industry standards. The service includes regular inventory assessments and automated replenishment to maintain optimal stock levels while reducing waste.
Scrub Management
The VAULTSystem scrub management solution combines RFID technology with premium fabric garments to optimize inventory control. Medical professionals receive consistently clean, properly fitting scrubs while facilities benefit from real-time usage tracking and automated restocking processes. This system reduces linen loss by up to 40% compared to traditional management methods.
Facility Textile Services
We supply and maintain durable, infection-resistant cubicle curtains, floor mats, and microfiber products that enhance facility cleanliness. Our commercial-grade textiles meet strict healthcare standards while maintaining aesthetic appeal. Regular replacement schedules and emergency replacement options ensure continuous compliance with hygiene regulations.
Emergency Linen Delivery
Our rapid response system guarantees same-day linen delivery for unexpected patient volume increases or inventory shortages. Trained drivers maintain route flexibility to accommodate urgent requests while dedicated Customer Advocates proactively monitor facility needs to prevent service disruptions.
Inventory Management
Our proprietary tracking systems and on-site audits ensure precise inventory levels that adapt to facility usage patterns. The program includes seasonal adjustments, automated reordering, and waste reduction strategies that typically reduce linen costs by 25-35% for healthcare clients.
People
Ed Orzetti
Chief Executive Officer
Leading ImageFIRST since 2018, Ed brings 30+ years of healthcare services experience. He focuses on strategic growth while maintaining the company's core values of safety and exceptional customer service.
Mick O'Donovan
Chief Information Officer
Mick drives technology innovation at ImageFIRST, implementing digital solutions that enhance inventory tracking and customer portal functionality. His 25-year tech leadership background supports operational excellence.
Paul Ferracane
Chief Administrative Officer
Paul oversees administrative operations and compliance, ensuring adherence to healthcare regulations. With 20+ years in corporate leadership, he maintains the company's HLAC accreditation standards.
Jack O'Hayre
President, Specialty Outpatient Division
Jack leads outpatient facility expansion efforts, leveraging 18 years of healthcare logistics expertise. He develops customized programs for surgical centers, urgent care, and specialty clinics nationwide.
Scott Majewski
President, Hospital Division
Scott manages hospital client relationships with a focus on inventory optimization. His 22-year healthcare services background informs solutions that reduce administrative burdens for medical staff.
Questions
What healthcare facilities do you serve?
We support hospitals, outpatient centers, surgery centers, urgent care clinics, women's health facilities, and specialty medical practices across the United States.
Are your laundering processes infection-controlled?
Yes, our HLAC-accredited facilities meet or exceed OSHA, CDC, and Joint Commission standards for medical laundry processing and infection prevention.
How do you handle emergency linen needs?
Our rapid response system guarantees same-day delivery for unexpected demand, with dedicated drivers maintaining route flexibility for urgent requests.
What inventory management tools do you offer?
We provide RFID tracking, automated restocking, and usage analytics through our proprietary systems, reducing linen costs by 25-35% for most clients.
Do you offer facility textile solutions?
Yes, we supply and maintain cubicle curtains, floor mats, and microfiber products designed for healthcare environments, with scheduled replacements and emergency services.
How do you ensure service consistency across locations?
Our national network maintains standardized quality controls while allowing regional customization, with dedicated Customer Advocates managing each account's specific needs.
Reviews (5)
Elizabeth Corcoran
Jun 21, 2021
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As a business owner, I would strongly advise against using this service. We have consistently had issues since reopening after COVID. They do not provide any written communication for anything until you say you want to cancel your service. I have had to manually calculate EVERY invoice (we get 2 invoices per week) dating back to March because they are never correct. We have never received the amount of towels that the invoice says was delivered. Our delivered are never made within the window that we provided. Despite multiple efforts to have this fixed over the last 4 months, we are STILL having
RaShelle
Nov 17, 2020
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They tried to charge us for 7 weeks of deliveries we did not receive during the COVID shutdown after we notified their office and their driver that we did not need any deliveries. No mention was made by them of needing to pick up anything. When we got the bill, I notified them of the error and they said they would look into it and then went ahead and charged our card anyway without a word. I never authorized them to charge our card for anything automatically in the first place EVER btw. They just started doing that sometime along the way with no authorization. They said they had a note from the
Bal BRAi
Nov 01, 2020
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It is great place for business and employee as well.Manager,supervisor are friendly or cooperative ,really wonderful place to work..
Indira Allfree
Nov 27, 2018
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Had an appointment with the sales rep and she failed to show. That's bad for business for both sides. No one wins. Doesn't seem like she takes her jobs seriously
Bri & Tim Regas
Oct 30, 2018
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Regularly bill without providing service. Dodged questions regarding service for quite literally YEARS. Rented items from them that weren't received and were charged for them every month for several years, then finally got through to cancel the service and they charge us full price for said items. Terrible service and a total scam.
