Business Details
44 Years
experience
Emergency
services
Trusted Appliance Repair Services in Tempe, AZ
E & J Appliance Service has been a family-owned and operated business since 1982, serving the Phoenix metropolitan area with expertise in appliance repair. Founded by Ernest Johnson, a Master Technician certified through the Certified Service Center, our company now operates under the leadership of Alan Johnson, who joined the business in 1999. We specialize in repairing a wide range of appliances, including refrigerators, washers, dryers, ovens, and microwaves, using factory-quality parts and advanced diagnostic tools. Our team of certified technicians provides same-day or next-day service, offering 2-hour time slots to accommodate busy schedules.We prioritize customer satisfaction through transparent communication, thorough background-checked technicians, and a 90-day labor warranty. As a Lowes authorized service partner, we maintain a large inventory of parts on our service trucks to ensure efficient repairs. Our commitment to environmental responsibility includes proper disposal of CFC refrigerants. With decades of combined experience, we guarantee reliable service for both residential and commercial clients.
Services
Refrigerator Repair
Freezer Repair
Washer Repair
Dryer Repair
Dishwasher Repair
Oven Repair
Microwave Repair
Wine Cooler Repair
Ice Machine Repair
Water Heater Repair
Details
- Year established: 1982
Highlights and features
- Family-owned since 1982 with decades of combined experience
- Certified technicians trained in modern appliance technology
- Same-day or next-day service with 2-hour time slots
- 90-day labor warranty and factory-quality parts
- Eco-friendly disposal of CFC refrigerants
Associations and certifications
- Certified Service Center
- Master Technician certification
- Lowe's authorized service partner
What people say
Prompt response
Knowledgeable technicians
Fair pricing
Same-day service
Excellent service
Services
Refrigerator Repair
Our certified technicians specialize in refrigerator repairs for residential and commercial units. We diagnose and fix issues with cooling systems, ice makers, and control panels using factory-quality parts. With over 40 years of experience, we ensure efficient repairs for all brands, including modern models with digital displays. Our service extends to freezers, fridge-freezer combos, and commercial units.
Dryer Repair
We provide comprehensive dryer repair services for gas and electric models, addressing ignition issues, temperature calibration, and mechanical failures. Our technicians carry essential parts to complete repairs in a single visit. With expertise in front-loader and top-loader dryers, we restore functionality quickly while ensuring safety standards. Same-day service is available for urgent needs.
Oven Repair
Our team repairs gas and electric ovens, addressing temperature inaccuracies, faulty controls, and self-cleaning malfunctions. Certified for major brands, we use advanced diagnostics to resolve issues with burners, igniters, and control boards. We service both residential and commercial ovens, ensuring accurate temperature regulation for optimal cooking performance.
Microwave Repair
We repair residential and commercial microwaves, including turntable issues, heating failures, and control panel malfunctions. Our technicians handle combination units with convection features and diagnose electronic components. With same-day service availability, we restore functionality to high-use kitchen appliances using genuine replacement parts.
Washing Machine Repair
Our specialists repair front-loader and top-loader washing machines, addressing drainage issues, motor failures, and control system malfunctions. We service high-efficiency models and older designs, using diagnostic tools to identify problems quickly. With trained technicians and stocked service vehicles, we complete repairs efficiently for residential and commercial clients.
People
Ernest Johnson
Founder
Ernest 'Ernie' Johnson founded E & J Appliance Service in 1982 after working at General Electric. A Certified Master Technician, he established the company's reputation for quality repairs and customer care. He mentored his son Alan, ensuring continuity in service excellence.
Alan Johnson
President & Operations Manager
Alan Johnson joined the family business in 1999, bringing extensive technical expertise and leadership. As President, he oversees daily operations while maintaining hands-on involvement in complex repairs. He ensures the company maintains its commitment to quality and customer satisfaction.
Brad Price
Technician
Brad Price is a certified appliance repair technician with specialized training in modern appliance diagnostics. He provides expert service for refrigeration units and cooking appliances, combining technical skill with customer-focused service. His work reflects the company's commitment to quality repairs.
Questions
What areas do you service?
We serve Chandler, Scottsdale, Gilbert, Mesa, Paradise Valley, Phoenix, Ahwatukee, and Tempe. Our technicians are dispatched daily across the Valley.
Do you offer emergency repairs?
Yes, we provide urgent repair services for critical appliance failures. Contact us directly at 480-345-8884 for immediate assistance.
What warranties do you provide?
We offer a 90-day labor warranty and parts warranties ranging from 90 days to 1 year, depending on the manufacturer.
Can you repair older appliances?
Yes, we service appliances of all ages, including models no longer under manufacturer warranty. Our technicians carry common replacement parts for older units.
How quickly can you schedule a repair?
We typically offer same-day or next-day service with 2-hour appointment windows. Emergency cases receive priority scheduling.
Do you charge a service call fee?
A service call fee applies but is credited toward repairs. Diagnostic fees may apply for carry-in services.
Videos
Reviews (7)
Hilary Price
Dec 30, 2021
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There tech did pretty much nothing and told me it was the washer drain pump. How could he tell if he didnt at least open the machine?
Tanya B.
Dec 20, 2021
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My appliances were used and that I knew. The washer did not work and I could not tell whether it was the pipes or the machine. By the time I had the plumbing fixed, the 30 day warranty on the washer was up and the machine does not work properly. I don't believe they test the equipment thoroughly. Very very disappointed
Joey Gonzalez
Dec 07, 2021
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This place is garbage, charged me 98 dollars, oh and he discounted me from 129. He spent 2 minutes at my home to tell me that theres a litigation out on this model and there was nothing that he could do. I said you are charging me to knock on my fridge, he continued to say yes this is the service fee. COMPLETE GARBAGE!!! Pleasd never use this company, just take from people. What happened to integrity or doing the right thing.
Greg Marek
Oct 25, 2021
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Our Samsung refrigerator stopped cooling. I called E&J and they right away knew what the problem was and ordered the parts. Theo came to the house to do the repair. He was very professional and knowledgeable and diagnosed the problem right away as ice buildup in the back of the refrigerator. After removing the part that they thought was defective, it turned out it was OK. Theo defrosted the refrig with a steamer, and with some difficulty got it restarted cooling. He was here for about two hours and said he didn't want to leave us without a working refrigerator. Not many company employees show this
Debra P.
Oct 12, 2021
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On time. Fair and competitive pricing. Professional employees. Easy to work with. Pleasant. I love working with family businesses. This is an excellent company to work with.
Kate Donnelly
Sep 19, 2021
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Positive:Quality
Excellent Service! We had a tricky repair to a broken Samsung freezer door handle, was not as easy as it sounds, but Brad got it done for us ! Have used E&J for years for any appliance issue that has come up. Highly recommend.
Service:Repair refrigerator
Excellent Service! We had a tricky repair to a broken Samsung freezer door handle, was not as easy as it sounds, but Brad got it done for us ! Have used E&J for years for any appliance issue that has come up. Highly recommend.
Service:Repair refrigerator
Myra O.
Sep 11, 2021
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E & J were great, super responsive and quick. The repair guy was very friendly and efficient! Highly recommend this company!
