Business Details
50+ Years
experience
Emergency
services
Commercial Ice Equipment & Medical Refrigeration Solutions
Since 1948, Follett Higher Education Group Products has pioneered the design and manufacturing of high-quality ice storage bins, ice machines, dispensers, and medical-grade refrigeration systems. Our commitment to innovation and customer satisfaction drives us to deliver equipment tailored to the unique needs of foodservice and healthcare industries. With over 75 years of industry leadership, we expanded our Lehigh Valley manufacturing capabilities in 2024 through the acquisition of Kloppenberg, a trusted brand since 1941. Our 225,000-square-foot headquarters in Easton, Pennsylvania, serves as the hub for our state-of-the-art operations, while our Denver facility supports dual-brand production. We maintain rigorous quality standards across all products, including ENERGY STAR-certified solutions and patented technologies like SmartGATE ice shields.Our technical support team provides emergency after-hours assistance, ensuring uninterrupted service for critical applications. From compact refrigerators to ultra-low freezers, our equipment meets exacting specifications for temperature control and sanitation. With global distribution networks and multilingual resources, we serve diverse markets including healthcare facilities, restaurants, and laboratories. Our partnerships with industry consultants and designers ensure compliance with evolving safety regulations and energy efficiency standards. Backed by comprehensive warranties and technical training programs, we remain dedicated to advancing ice management and refrigeration technology for safer, smarter operations worldwide.
Services
Ice Machines
Ice Dispensers
Medical Refrigeration
Water Filtration Systems
Technical Support
Parts Supply
Installation Services
Equipment Financing
Details
- Year established: 1948
Highlights and features
- We offer 75+ years of specialized expertise in commercial refrigeration and ice systems
- Our expanded manufacturing capabilities include dual-brand production in Pennsylvania and Colorado
- We implement patented SmartGATE ice shield technology for superior sanitation
- Our technical support team provides emergency after-hours assistance 365 days/year
- We maintain strict compliance with CDC vaccine storage guidelines and FDA regulations
What people say
Superior sanitation features
Precise temperature control
Durable construction
Prompt service response
Services
Ice Machines
Commercial ice machines produce up to 1,000 lbs daily with ENERGY STAR-certified efficiency. Features include antimicrobial protection, self-cleaning cycles, and remote monitoring capabilities. Designed for foodservice operations requiring consistent ice supply with minimal maintenance.
Medical Refrigeration
Precision refrigerators maintain 1F temperature stability for vaccine and medication storage. Includes audible alarms, digital logging, and backup power systems. Complies with CDC guidelines for healthcare facilities requiring pharmaceutical-grade temperature control.
Technical Support
24/7 emergency repair services with same-day parts availability. Factory-certified technicians handle installations, preventive maintenance, and compliance certifications. Remote diagnostics available for Horizon Elite and Symphony Plus series equipment.
Water Filtration Systems
Point-of-use filtration systems reduce scale buildup and improve ice clarity. NSF-certified filters remove chlorine and contaminants from incoming water supply. Designed for commercial ice machines and beverage dispensers requiring consistent water quality.
Ice Dispensers
Touchless dispensers with antimicrobial surfaces and SmartGATE ice shields. Available in countertop and floor-standing models with capacities up to 120 lbs. Features include portion control settings and integrated water dispensing for healthcare and foodservice applications.
People
Andreas Cristofano
Canada Foodservice Sales Director
Over 15 years in commercial kitchen equipment sales with expertise in ice management solutions. Manages Canadian foodservice distribution networks and product implementation strategies.
Tom Levy
Canada Healthcare Sales Manager
Specializes in medical refrigeration systems with 12 years of healthcare equipment experience. Provides customized vaccine storage solutions for Canadian healthcare facilities.
Questions
What ice machine capacity do I need for my restaurant?
Capacity requirements depend on your establishment's size and peak demand periods. Our sales team can help calculate optimal production based on your specific needs.
Do you offer financing options for equipment purchases?
Yes, we provide flexible financing programs through authorized partners for commercial customers purchasing qualifying equipment.
How often should ice machines be serviced?
We recommend quarterly maintenance for commercial units. Preventive service plans include filter replacements, sanitation cycles, and component inspections to maintain optimal performance.
Are parts available for older equipment models?
We maintain parts inventories for legacy models up to 15 years old. Check our online parts portal or contact technical support for availability.
What temperature ranges do medical freezers support?
Our medical freezers maintain temperatures from -150°C cryogenic storage down to standard pharmaceutical requirements, with digital monitoring systems for critical applications.
Do you provide installation services?
Yes, we offer professional installation through certified technicians. Services include site preparation, electrical connections, and operational training for new equipment.
Reviews (1)
Richard S.
Jun 13, 2019
Report
As an owner of a small restaurant I wanted to thank Follett. Back in 2015 we installed a Horizon 1000 Chewblet machine to help differentiate us from our competition. Five years later it is still making the best ice in the business.
