Business Details
Emergency
services
Your Trusted Partner for Security Solutions in Massachusetts
At Security Service Specialists, our mission extends beyond physical securitywe build trust and strengthen communities through dedicated protection. Our officers combine rigorous training with a commitment to professionalism, ensuring preparedness for any situation. With expertise in conflict resolution, emergency response, and site-specific protocols, we deliver tailored security solutions for residential, commercial, and industrial clients.Our focus on integrity, community engagement, and continuous training distinguishes us as a leader in Massachusetts security services. We prioritize client partnerships, offering 24/7 availability and customized strategies to protect people, property, and peace of mind across New England.
Services
Residential Security
Commercial Security
24/7 Monitoring
Armed Officers
Construction Site Security
Event Security
Access Control
Patrol Services
Emergency Response
Parking Enforcement
Highlights and features
- We offer 24/7 emergency dispatch and rapid armed response services.
- Our officers undergo rigorous training in conflict resolution and tactical operations.
- We serve Massachusetts with locally-based, state-certified security professionals.
- Tailored security plans for residential, commercial, and high-risk industrial environments.
- Licensed and insured with a proven track record serving 50+ clients.
Services
Residential Security
Professional 24/7 monitoring and patrol services for residential communities. Our trained officers provide access control, emergency response, and crime prevention tailored to neighborhoods and apartment complexes. We ensure safety through consistent presence and rapid intervention capabilities.
Commercial Security
Customized security solutions for businesses of all sizes. Services include property protection, asset security, employee safety protocols, and risk management. Our officers implement site-specific strategies to safeguard commercial properties and ensure operational continuity.
24/7 Emergency Dispatch
Round-the-clock emergency coordination services with rapid armed response capabilities. Our dispatch team integrates with local law enforcement and provides immediate support for high-risk situations, ensuring swift resolution of security threats.
Construction Site Security
Specialized security for construction projects including equipment theft prevention, access control, and safety compliance monitoring. We provide perimeter security and progress documentation to protect valuable assets and ensure project timelines remain intact.
Armed Officers
Highly trained licensed armed security personnel for high-risk environments. Our officers undergo advanced firearms training and tactical preparation to provide enhanced protection for clients requiring elevated security measures.
People
Sue Ann Ponte
President
Sue Ann Ponte leads Security Service Specialists with over 20 years of security industry leadership. She focuses on strategic growth, client relations, and maintaining the company's community-first approach to security services.
Al Ponte
Senior Vice President
Al Ponte oversees operations with extensive experience in security management. He ensures daily operations align with the company's standards of professionalism, safety, and client satisfaction across all service areas.
Michael DeSousa
Vice President
Michael DeSousa manages key security initiatives and client partnerships. With a background in law enforcement, he brings specialized expertise in risk assessment and customized security planning for complex environments.
Chris Chevalier
Field Operations Director
Chris Chevalier directs field operations, ensuring officers maintain rigorous training standards. He specializes in tactical deployment and emergency response coordination for both routine and critical security situations.
Dante Patterson
Senior Account Executive
Dante Patterson serves as a senior client liaison, managing security accounts and operational logistics. He focuses on delivering tailored solutions while maintaining compliance with industry regulations and client-specific requirements.
Questions
What types of security services do you offer?
We provide residential, commercial, and industrial security services including 24/7 monitoring, armed officers, construction site protection, and event security tailored to client needs.
Are your security officers licensed and trained?
Yes, all officers are state-certified with rigorous training in firearms, conflict resolution, emergency response, and site-specific protocols to ensure professional service delivery.
Do you offer 24/7 emergency response?
Yes, we provide 24/7 emergency dispatch with rapid armed response teams available for immediate assistance during critical security situations.
What areas do you serve?
We operate throughout Massachusetts and the broader New England region, providing security solutions for both urban and rural environments.
How can I request a security quote?
Contact us via phone or our website to discuss your security needs. Our team will assess your requirements and provide a customized proposal with clear pricing.
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Reviews (5)
Ronaldo Monteiro
Jan 14, 2022
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The worst place you can ever work at.
-They be stealing your hours of work. Meanwhile you do double sometimes and they don't pay you for it with some bunches of excuses. They are so unprofessional. I do not recommend this to anyone.
-They be stealing your hours of work. Meanwhile you do double sometimes and they don't pay you for it with some bunches of excuses. They are so unprofessional. I do not recommend this to anyone.
Vinny Bravoco
Jan 04, 2022
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Lol, they're trash. You know what I do when I use them as a reference? I use the supervisors that used to work here who hate the place too. It actually worked. The company I work for called my previous supervisor and didn't even call SSS HR. Don't ever work here. Also, the "Lieutenant" was never an actual "Lieutenant". He was a security guard for a movie theater before this. And the "Staff Sergeant.... Let's just say everybody told me he punched the bag like a fruitcake in the Special Academy. Work somewhere else.
Travis Freitas
Sep 22, 2021
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I worked here they have horrible communication and scheduling and I asked for a Sunday off 4 days in advance got no response until the schedule was released on Saturday night at 11:32 pm showing me working at 6am after I didnt show up because I was already asleep and not home I was told Im not longer working until further notice and that HR will be contacting me 1 week of me messaging and getting nothing goes by and now they have stopped and Im missing about $400 I messaged Christopher about my paycheck that was supposed to be in today and he called me swearing and throwing out all these
Kim P. Peters
Jul 31, 2020
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They hire to fire for their Quota. Over worker managers with no sense of respect. Do not like there skills. Now the employees are great its Robert and Chris.
Deirdre Kerrigan
Jan 02, 2020
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Dont work in this company they will used you abused you, disrespect you and when you need hours they will not give them to you and they will let you without no work when you need it we used to work at Cambridge and the group got out of the job after the used us and they offer us an amount of payment and they where paying us another they will tell you that you have a contract after that that you dont have one they lie to much and they dont pick the phone up they will lie as much as they can be careful dont go to this place looking for work they are not good or honest we got used and
