Business Details
50+ Years
experience
Emergency
services
Trusted Fire & Security Systems in New England
Norel Service has been a trusted name in life safety solutions for over 50 years. Founded in 1971, we specialize in fire and security systems across New England, offering comprehensive services including installation, maintenance, and 24/7 monitoring. Our commitment to excellence is demonstrated through our partnerships with major industry brands and our team of certified professionals. We prioritize customer satisfaction through tailored solutions that meet specific property needs while adhering to the highest safety standards. With multiple office locations and a dedicated workforce, we provide rapid response times and personalized service that has earned us long-term client relationships. Our history of innovation includes notable projects like the USS Constitution fire alarm system and strategic acquisitions that have expanded our capabilities.As a Veteran-Owned Small Business, we maintain a strong focus on quality, reliability, and community service. Our team's expertise spans fire alarm systems, sprinkler technology, and security solutions, ensuring comprehensive protection for commercial and residential properties. We guarantee all labor for one year post-installation and work closely with manufacturers to honor product warranties. Our growth trajectory has necessitated multiple office expansions, culminating in our current state-of-the-art facility in Littleton, Massachusetts.
Services
Fire Alarm Systems
Security Monitoring
Sprinkler Maintenance
System Installation
Emergency Repairs
Fire Extinguisher Service
Access Control Systems
CCTV Installation
System Inspections
Life Safety Consulting
Details
- Year established: 1971
Highlights and features
- 50+ years of specialized experience in life safety solutions
- 24/7 emergency service with rapid response times
- Certified technicians with industry-specific expertise
- Comprehensive system warranties covering labor for one year
- Veteran-owned business with SBA designation through 2024
What people say
Live person on the phone
Same-day service
Outstanding performance
Always available
Exceptional expertise
Services
Fire Alarm Systems
We design, install, and maintain advanced fire alarm systems for commercial and residential properties. Our certified technicians ensure compliance with NFPA standards and local regulations. Systems include smoke detectors, control panels, and notification devices with optional integration to building management systems.
Security Monitoring
Our UL-listed monitoring center provides continuous surveillance of fire and security systems. Services include intrusion detection, access control monitoring, and emergency response coordination. Real-time alerts notify property managers of any system events or security breaches.
Sprinkler Maintenance
We perform comprehensive inspections, testing, and repairs on commercial sprinkler systems. Services include valve testing, pipe integrity checks, and component replacement. All work follows NFPA 25 standards with detailed documentation for regulatory compliance.
Emergency Repairs
Our emergency response team provides immediate assistance for system failures and safety hazards. Available 24/7/365, technicians carry essential replacement parts and diagnostic equipment to resolve issues quickly while maintaining safety standards during repairs.
System Inspections
We conduct mandatory annual inspections and testing for fire alarm and sprinkler systems. Our reports document system functionality, identify needed repairs, and verify compliance with local fire codes and insurance requirements.
People
George Aguiar
President
George Aguiar leads Norel Service as President, bringing extensive industry experience from his previous role as owner of Flagship Security Company. He oversees operations and strategic direction while maintaining active involvement in client relationships and service quality assurance.
Dan Chauvin
Leadership Team
Dan Chauvin co-founded NSG Life Safety and serves on Norel's leadership team. He contributes technical expertise and operational insights from decades in the life safety industry, focusing on service delivery optimization and technology integration.
Thomas Norton
Leadership Team
Thomas Norton, founder of Norel Service, remains active in leadership. With over 50 years of industry experience, he provides strategic guidance and maintains relationships with key partners and clients while mentoring the next generation of leadership.
Questions
What fire and security services do you offer?
We provide complete sales, service, and installation of fire alarm systems, security monitoring, sprinkler systems, access control, and CCTV solutions for commercial and residential properties.
What are your emergency response times?
Our 24/7 service team provides rapid response with industry-leading turnaround times, prioritizing both speed and quality of service for all emergency situations.
Do you offer system warranties?
All labor includes a one-year warranty while product warranties follow manufacturers' terms. We maintain documentation of all warranty coverage for client reference.
Can I schedule a system consultation?
Yes, submit our contact form to schedule a consultation. Our team will assess your needs and provide tailored recommendations for your property's life safety requirements.
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Reviews (3)
Susan Peltier
Feb 16, 2021
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Worked there for 7 months and its the most unprofessional managers I ever worked with. The GM/HR talked about everyone behind their back, including other managers and plays games all day on his cell phone. T&I mgr bragged about how she got people fired and was proud of it and on an ego trip! Although, her assistant gets angry and walks out for a day or 2 and comes back but its hush hush (oh shes on PTO) because they would fire her and that means the MGR would have to pick up the slack. The 2 family member girls are the sneakiest and phony people I ever met.
Jenny Cavanagh
Jun 27, 2019
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This company is one of the worst Ive ever dealt with. We needed a sprinkler installed in a business we own- from the moment we called to set up the appointment to even after it was installed it has been nothing but headache and terrible poor customer service.
#1- They are rude
#2- They completely overcharged us- charged us for 8 hours of work and for equipment they didnt use. They only worked for 3-4 hours.
#3- The sprinkler system started leaking a few days after installation at a joint due to improper set up. When we called to ask them to come fix it since it was their fault we have
#1- They are rude
#2- They completely overcharged us- charged us for 8 hours of work and for equipment they didnt use. They only worked for 3-4 hours.
#3- The sprinkler system started leaking a few days after installation at a joint due to improper set up. When we called to ask them to come fix it since it was their fault we have
Polly Eskola
Jan 07, 2019
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Monday December 17, 2018 around 3:00 PM:
I witnessed a NOREL company van with MA license plate "NOREL 6" driving dangerously on 495-S for over 10 minutes before he left my field of view. The NOREL van tailgated me within a couple feet of my bumper while I was already driving 80 MPH with the speed of traffic in my lane. I moved over to let him pass so he could tailgate the car in front of me. This did not satisfy him for long and he attempted to pass on the right at every opportunity. The left lane was "full" and traveling at a steady passing pace, so it wasn't one slowpoke holding everyone up
I witnessed a NOREL company van with MA license plate "NOREL 6" driving dangerously on 495-S for over 10 minutes before he left my field of view. The NOREL van tailgated me within a couple feet of my bumper while I was already driving 80 MPH with the speed of traffic in my lane. I moved over to let him pass so he could tailgate the car in front of me. This did not satisfy him for long and he attempted to pass on the right at every opportunity. The left lane was "full" and traveling at a steady passing pace, so it wasn't one slowpoke holding everyone up
