Business Details
19 Years
experience
Your Trusted Remote Staffing Partner in South San Francisco, CA
Intelassist is a remote staffing organization dedicated to sourcing, training, and retaining top-tier talent for businesses worldwide. Founded in 2007, we specialize in providing experienced professionals in customer care, healthcare support, back-office operations, and IT services. Our collaborative approach ensures our clients' needs are met with precision, combining local operational expertise with a global talent pool. With headquarters in Manila, Philippines, and U.S. offices in South San Francisco, Seattle, and Spartanburg, we deliver cost-effective solutions without compromising quality.Our focus on organizational resilience, social stewardship, and continuous improvement has earned us long-term partnerships with clients across diverse industries. Backed by over 15 years of experience in the BPO industry, we prioritize client success through dedicated teams, lower turnover rates, and seamless integration with existing workflows. Our commitment to excellence is reflected in our clients' testimonials, highlighting our ability to enhance productivity, reduce costs, and provide exceptional service delivery.
Services
Customer Care
Healthcare Support
Back Office Support
IT Support
Details
- Year established: 2007
Highlights and features
- Local operational expertise ensuring accountability and continuity
- Proven 15-year track record in offshore staffing excellence
- Lower turnover rates through collaborative work culture
- Customized onboarding aligned with client-specific processes
- Comprehensive support covering recruitment to performance monitoring
Associations and certifications
- IBPAP (IT and Business Process Association of the Philippines)
What people say
High-quality candidates
Professionalism
Integral to our team
Seamless integration
Game changer
Services
Customer Care
Our customer care services provide 24/7 support to enhance client revenue and satisfaction. We deliver a full range of solutions, including inquiry resolution, technical assistance, and account management. Our teams are trained to align with your brand voice and operational standards, ensuring consistent, high-quality interactions that drive customer loyalty and business growth.
Healthcare Support
Healthcare support services focus on regulatory compliance, rapid response times, and accurate data management. We assist with patient scheduling, claims processing, and medical billing while maintaining HIPAA compliance. Our specialized teams help healthcare providers reduce administrative burdens, improve operational efficiency, and enhance patient care quality through dedicated, trained professionals.
Back Office Support
Back office support streamlines hiring and operational processes with experts in HR, finance, and project management. Our services include payroll processing, data entry, and document management tailored to client needs. By outsourcing these functions, businesses reduce overhead costs, minimize errors, and improve productivity through access to skilled professionals familiar with global compliance standards.
IT Support
IT support services cover network infrastructure design, cybersecurity, and system maintenance. Our teams ensure robust endpoint security, global monitoring, and audit readiness while supporting cloud and on-premise environments. Clients benefit from reduced operational complexity, proactive threat management, and scalable solutions that align with evolving technological demands and business objectives.
People
Glenn Basina
CEO and President
Glenn Basina brings over 25 years of engineering and operations expertise to Intelassist. He has driven the company's growth through strategic partnerships and expanded service offerings across multiple industries. His leadership emphasizes innovation, client satisfaction, and sustainable business practices.
Annabelle Maruquez
CFO
Annabelle Maruquez oversees Intelassist's financial strategy, ensuring fiscal sustainability and risk mitigation. With deep expertise in budget planning and corporate finance, she has maintained the company's financial health while prioritizing stakeholder interests and fostering a culture of transparency and accountability.
Lawrence Maruquez
VP and Managing Partner
Lawrence Maruquez leads Intelassist's Philippines operations with 18 years of BPO experience. He specializes in client relationship management and has driven successful campaigns for Fortune 500 companies. His focus on talent development and operational excellence has strengthened Intelassist's market position.
Vinna Alfonso
VP of Business Strategy
Vinna Alfonso directs business strategy with 16 years of urban planning and data analysis expertise. She leads teams supporting architectural and manufacturing clients, emphasizing innovation and client-specific solutions. Her strategic vision has expanded Intelassist's service offerings and market reach.
Questions
What industries does Intelassist specialize in?
We serve healthcare, architecture, engineering, IT, finance, and manufacturing sectors with tailored remote staffing solutions.
How does Intelassist ensure quality candidates?
We conduct skill assessments, multi-stage interviews, and cultural fit evaluations to match clients with top-tier professionals.
Can I scale my remote team quickly?
Yes, our streamlined recruitment process enables rapid team expansion while maintaining rigorous quality standards.
How are remote teams integrated with our operations?
We provide customized onboarding, SOP documentation, and continuous performance monitoring for seamless integration.
What support does Intelassist provide post-onboarding?
We offer ongoing training, technical assistance, and performance optimization to ensure long-term partnership success.
