Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Financial Solutions in Bridgeport, CT
Mutual Security Credit Union has been serving members and communities across Western Connecticut since 1954. As a member-owned financial institution, we prioritize community impact through financial services, education, and local partnerships. Our commitment extends beyond traditional banking, offering competitive rates, personalized service, and financial wellness programs. With five branch locations and over 28,000 members, we focus on empowering individuals and businesses through lower loan rates, higher savings yields, and community reinvestment. Recognized with awards for marketing excellence and financial education leadership, our team combines decades of expertise with a mission-driven approach.We operate under core values of integrity, respect, and community contribution, ensuring every member receives tailored support. Our not-for-profit structure ensures earnings directly benefit members through improved services and exclusive perks. From mortgages to financial independence training, we provide solutions aligned with evolving member needs. Our leadership team, including CEO Hank Baum, actively engages in local initiatives, reinforcing our role as both financial partner and neighbor. With a history of adapting to member needs while maintaining fiscal responsibility, we remain dedicated to fostering long-term financial success for all stakeholders.
Services
Checking Accounts
Personal Loans
Mortgages
Financial Education
Credit Builder Loans
Savings Accounts
Home Equity Lines
Auto Loans
Share Certificates
Financial Planning
Details
- Year established: 1954
Highlights and features
- We are a member-owned credit union reinvesting earnings to benefit our community.
- Our Financial Independence Training program provides personalized financial education resources.
- We offer exclusive member perks including discounts and competitive rate guarantees.
- Recognized with multiple marketing and community service awards in Connecticut.
- Our local decision-making ensures faster loan approvals and tailored service.
What people say
Better service than banks
Loyal member for 40+ years
Community-focused initiatives
Financial education resources
Competitive rates
Services
Checking Accounts
Personalized checking solutions with no monthly fees and member-focused benefits. Designed for everyday financial needs, these accounts offer convenient access through mobile banking and local branches. Members enjoy exclusive perks like overdraft protection and personalized service from experienced staff.
Personal Loans
Flexible personal loan options with competitive rates for debt consolidation, major purchases, or unexpected expenses. Quick approval process and local decision-making ensure timely access to funds. Loan specialists provide guidance throughout the application process.
Financial Education
Comprehensive financial literacy programs including FIT (Financial Independence Training) workshops and online resources. Designed to improve money management skills, these free educational tools cover budgeting, credit building, and long-term planning.
Mortgages
Full-service mortgage solutions for first-time buyers, home upgraders, and refinancers. Offers include special promotions like $500 closing credits and competitive rates. Local loan officers provide personalized guidance through the home buying process.
Credit Builder Loans
Specialized loans designed to help establish or improve credit scores while building savings. Funds are held in a certificate during repayment, providing dual benefits of credit improvement and savings growth.
People
Hank Baum
CEO
Hank Baum leads Mutual Security Credit Union with over 25 years of financial services experience, focusing on community development and member advocacy. Under his leadership, MSCU has expanded services and received multiple community impact awards.
Questions
What financial education resources do you offer?
We provide free FIT (Financial Independence Training) workshops, online calculators, and personalized counseling to help members improve money management skills and achieve financial goals.
How can I qualify for the $500 mortgage closing credit?
The $500 closing credit applies to new first mortgage loans for home purchases. Available for a limited time at our Bridgeport branch location when financing through MSCU.
What are the benefits of member ownership?
As a member-owned credit union, profits return to members through lower loan rates, higher savings yields, and community reinvestment programs that directly benefit local residents.
Do you offer services for small businesses?
Yes, we provide business checking accounts, merchant services, and commercial loans tailored to local business needs with personalized support from experienced relationship managers.
How do I access 24/7 banking services?
Our online and mobile banking platforms offer 24/7 account access for transactions, bill payments, and loan applications. Visit our website or download the MSCU mobile app for round-the-clock service.
What community initiatives do you support?
We invest in local education programs, sponsor financial literacy events, and contribute to community development projects across Western Connecticut through our Community Reinvestment Act initiatives.
Reviews (6)
David McNeal
Sep 08, 2020
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1. Very mediocre experience with my mortgage. The loan agent didn't do anything in a timely fashion.
2. I was chastised twice for making cash withdrawals of over a certain amount of money.
3. The CANNOT perform international wire transfers.
4. Calling the main number is a joke. Its one of those "automated" menus that takes forever to get to a real person. I've had bad experiences on more than one occasion with the person who answered the phone. Not helpful. The last time I call the main number the customer service person even got snippy with me.
5. Manuela in Norwalk is fantastic. She was consistently
2. I was chastised twice for making cash withdrawals of over a certain amount of money.
3. The CANNOT perform international wire transfers.
4. Calling the main number is a joke. Its one of those "automated" menus that takes forever to get to a real person. I've had bad experiences on more than one occasion with the person who answered the phone. Not helpful. The last time I call the main number the customer service person even got snippy with me.
5. Manuela in Norwalk is fantastic. She was consistently
Antoinette
Nov 19, 2019
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Terrible bank. I have deposited money twice that went missing. Once took cash through ATM, spit out my card and no receipt, another time my checks went missing for over a month till I started threatening to report them, then they were magically found in 10 minutes. They constantly block credit cards purchases for suspended fraud (many under $5) and since they don't have 24 hour customer service it's impossible to get help. Bank elsewhere.
Emma Rabid
Nov 27, 2018
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The worst experience at a bank I've ever had. The branch manager has no people skills and seems bored with his job. Instead of helping me, he acted like a three-year old (and I know because I used to work at a pre-school.) I left feeling harassed and verbally abused. I closed my account.
Linda Lambert
Nov 26, 2018
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About to switch banks- I have been a customer for many years, the personality of this bank has definitely changed. It used to have a heart and now does not- I had my son and daughter, one a new college graduate and my son, about to graduate, open accounts there. The bank decided a day early to pull a large payment from my daughter's account, she was paid today, and the day the payment was supposed to be made. Nope they already pulled it already and charged her an over draft fee...she doesn't have a lot of money, just starting out- my accounts do, and they showed no mercy towards the small account
Amariz
Oct 03, 2018
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The current manager, Sabrina, explained to me that there was a different manager there not too long ago, so I think MSCU needs a second consideration. My experiences so far have only been positive. Everyone, including Sabrina, are always more than willing to take the time to answer any questions. Although Ive only just recently begun doing banking there, Im quickly recognized by all of the employees and I feel very welcomed.
Lauren Felis
Dec 22, 2017
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Horrible customer service. I tried to call 4 different branch locations to make a payment on my loan and every single one was busy, once I actually got through to the Norwalk, CT branch hung up on me twice. They also don't offer any online payment option.
