Business Details
14 Years
experience
Your Trusted Electronics Repair Experts
Founded in 2012, iDropped has established itself as a trusted provider of electronics repair services across Northeastern Pennsylvania and Tennessee. Our team of precision technicians specializes in repairing smartphones, tablets, game consoles, and computers, utilizing both genuine and aftermarket parts to meet diverse customer needs. With locations in Dickson City, Edwardsville, Kingston, Knoxville, Stroudsburg, and Wilkes-Barre, we combine advanced technical training with state-of-the-art equipment to deliver reliable repairs. Our commitment to quality is underscored by a pioneering 1-year warranty on most repairs since 2012. We maintain transparent pricing structures and prioritize walk-in convenience, completing common repairs like screen replacements within an hour. Featured in national media outlets such as The Huffington Post, our locally owned operations emphasize customer education and honest assessments without high-pressure sales tactics.Our technical expertise extends to specialized services including microsoldering board repairs, water damage treatment, and data recovery. By maintaining inventory of critical components and offering exclusive protection programs like lifetime screen guards, we ensure both immediate solutions and long-term device maintenance. Our customer-centric approach has cultivated a loyal following of 'Droppaholics' who appreciate our dedication to resolving technical issues efficiently. Through franchised and company-owned locations, we continue expanding our service footprint while maintaining the personalized attention that defines our brand.
Services
iPhone Repair
Samsung Repair
Game Console Repair
Computer Repair
iPad Repair
Details
- Year established: 2012
Highlights and features
- Established in 2012 with 12+ years of electronics repair expertise
- Specialized equipment for microsoldering and water damage recovery
- Pioneers of 1-year warranty on most repairs since 2012
- Transparent pricing with no hidden fees or pressure sales
- Walk-in service available for most common repairs
What people say
Great service great place
Fast fixes
No charge service
Prompt diagnosis
1-year warranty
Services
iPhone Repair
Specializing in iPhone screen replacements, battery installations, and charging port repairs using genuine components. Our technicians complete most common repairs within an hour while you wait. We service all iPhone models from the original through the latest iPhone 16 series with transparent pricing and a 1-year warranty on parts and labor. Our diagnostic process identifies both immediate issues and potential future problems to maximize device longevity.
Game Console Repair
Expert PlayStation, Xbox, and Nintendo repair services addressing HDMI port failures, overheating issues, and power supply malfunctions. Our technicians perform precision replacements of internal components including disk drives and liquid metal thermal compounds. Each repair includes comprehensive testing to ensure optimal performance with a 1-year warranty covering all replaced parts. We also service Steam Deck and Oculus devices with specialized tools for gaming-specific hardware issues.
Computer Repair
Comprehensive Macbook, iMac, and PC repair services covering screen replacements, battery swaps, and hard drive upgrades. Our technicians handle both hardware failures and software issues including virus removal and operating system installations. We maintain inventory of critical components for immediate repairs while offering data recovery services for failed storage devices. All computer repairs include post-service diagnostics to verify complete functionality with warranty coverage on replaced parts.
Water Damage Repair
Specialized treatment for water-damaged electronics using industry-standard cleaning processes and dehumidification chambers. Our technicians perform immediate disassembly and component isolation to prevent corrosion, followed by multi-stage drying procedures. We offer data recovery services for compromised storage units and replace affected components with genuine or premium aftermarket parts. Each repair includes post-treatment diagnostics to ensure full functionality restoration with limited warranty coverage.
Battery Replacement
Battery replacement services for smartphones, tablets, and laptops using high-capacity cells for improved device longevity. Our technicians complete most iPhone and Samsung battery swaps within 30 minutes while you wait. We offer charging port debris removal services at no charge in many locations. All battery replacements include calibration to optimize power management with a 1-year warranty covering both parts and labor for complete peace of mind.
People
Charles Hibble
Co-Founder
Co-founded iDropped in 2012 and expanded initial operations across Northeastern Pennsylvania. Instrumental in establishing the company's technical standards and customer service philosophy that continues guiding the brand's growth.
Chad Altier
Co-Founder
Co-founded iDropped with Charles Hibble in 2012. Helped develop the franchise model that expanded service locations across Pennsylvania and into Tennessee while maintaining quality control standards.
Dawn Heller
Franchise Owner
Acquired Edwardsville location assets in 2022 and now oversees operations for multiple Pennsylvania locations. As NEPA native, she maintains the company's commitment to local community service and technical excellence.
Questions
What types of devices can you repair?
We repair smartphones (iPhone, Samsung, Motorola), tablets, game consoles (PlayStation, Xbox, Nintendo), computers (MacBooks, iMacs, PCs), and wearable devices. Visit our website for complete service listings.
How long does a typical repair take?
Most screen replacements complete within an hour. Complex repairs like water damage treatment or game console hardware failures may require additional time. Contact your local store for specific estimates.
Do you offer warranty protection?
Yes! We provide a 1-year warranty on most repairs covering parts and labor. Warranty terms vary by service type - contact us for specific coverage details and exclusions.
Can I walk in without an appointment?
Absolutely! We welcome walk-ins for most common repairs. Appointments help ensure part availability for specialized services. Schedule online or visit your nearest location directly.
What payment methods do you accept?
We accept major credit cards, debit cards, and cash payments. Specific locations may offer additional payment options - contact your preferred store for complete details.
Are your technicians certified?
Our technicians receive ongoing training directly from industry leaders. We invest in specialized equipment and maintain technical certifications to ensure quality repairs for all device types.
Reviews (7)
Iva Prskalo
Jul 03, 2020
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Highly recommend if you're having any issues with your phone. Really great service, super helpful, friendly and fast (solved my phone troubles in no time at all). Would give more stars if I could :)
Alina &
Jan 11, 2020
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These guys fixed my phone in just a few hours (had some water inside) and were very competent and super nice! This was most likely the best customer service experience I've ever had anywhere and from now on this will be my go-to place for any future tech issues! Can definitely recommend!
Elaine Dewhurst
Nov 03, 2019
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I had a camera issue and they fixed my phone within seconds! They were super friendly and didnt even charge me for their time! An excellent service, fast, efficient and friendly. They really are just great at what they do! Thank you!
Robin
Oct 30, 2019
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Extremely satisfied with iDropped's service.
Came in with a broken iphone display. 1 hour later I had brand new display with a screen protector. Even received a free phone case! Best service in Maastricht
Came in with a broken iphone display. 1 hour later I had brand new display with a screen protector. Even received a free phone case! Best service in Maastricht
Tms Mln
Aug 18, 2019
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Had an iPhone screen replaced here. The new screen clearly did not fit properly at all. It stopped functioning normally within a week. Oblivious me went to apple with the warranty which is no longer valid if you let a 3rd party alter their products. Apple refused to put a legit screen on it. Altogether the phone completely stopped working within 2 weeks after going to iDropped. Wrecked beyond repair, would no longer switch on. 100% waste of time and money.
Tomas Thorsell
Dec 08, 2018
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Full sequence of events: AVOID THIS BUSINESS AT ALL COST! Yea the CAPS are necessary... They replaced my screen when it was broken and I was told I had a 6 months warranty in case the screen wasn't functioning properly. After a few weeks the screens colour started to change when I was on holiday. As I took it back to them when I was back in Maastricht they told me that if the screen didn't act weird within the first 1 or 2 days after repairing then it is my fault because I had damaged it. I told them I had certainly not damaged it and the screen just started acting weirdly as I was using it normally
Gustavo Duarte
Jun 17, 2018
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Had an iPhone glass replaced here and several things happened:
1. The one hour fix turned into several hours
2. A few days after replacing the glass the battery stopped charging. Took it back and they fixed it for free saying that a cable got loose.
3. A few weeks later same issue. When to another store and was told (and shown) that there were screws missing a small plate missing and the guy even said that it seemed like one cable had been made shorter. Now the original price for changing the glass but 130 and it seems to be working fine.
1. The one hour fix turned into several hours
2. A few days after replacing the glass the battery stopped charging. Took it back and they fixed it for free saying that a cable got loose.
3. A few weeks later same issue. When to another store and was told (and shown) that there were screws missing a small plate missing and the guy even said that it seemed like one cable had been made shorter. Now the original price for changing the glass but 130 and it seems to be working fine.
