ServoPlex IT Services

Business Details

12 Years

experience

Emergency

services

Trusted IT Services for Knoxville Businesses

ServoPlex IT Services IT Services was founded in 2014 with a clear mission: to provide Knoxville businesses with reliable, professional IT solutions. Our team of experienced professionals specializes in managed IT services, data backup and recovery, VoIP systems, and network security. We pride ourselves on rapid response times, with clients connecting to technicians in an average of 3.5 minutes. Our 24/7 monitoring ensures continuous protection against cyber threats, system failures, and data loss. We communicate exclusively in plain language, avoiding technical jargon to ensure complete client understanding. Backed by a 100% satisfaction guarantee, we resolve issues at no additional cost if clients remain dissatisfied.

Our flat-rate pricing model eliminates unexpected charges for emergency repairs. With expertise in compliance requirements like HIPAA and SOC, we tailor solutions to meet specific business needs and budgets. Our track record demonstrates consistent delivery of predictable costs, increased productivity, and reduced IT-related stress for small and medium-sized enterprises. We maintain transparency in all operations while focusing on building long-term trust through exceptional service execution.

Services

Managed IT Services Data Backup Recovery VoIP Systems Network Security 24/7 Monitoring Technical Helpdesk

Details

Year established: 2014

Highlights and features

We respond to IT emergencies within 5 minutes or less
We guarantee 100% satisfaction with no hidden conditions
We explain technical issues in plain, non-technical language
We provide 24/7 network monitoring and proactive maintenance
We tailor technology solutions to match specific business needs

What people say

Rapid response times Technical expertise Clear communication Reliable solutions Business improvement

Website

Update Listing

Services

Managed IT Services

Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. We handle server management, network optimization, and device support through proactive monitoring that prevents downtime. Clients benefit from predictable costs with our flat-rate pricing model that covers all emergency repairs. Our technicians deliver remote support within 3.5 minutes of contact while maintaining clear communication throughout the process. This comprehensive solution allows businesses to focus on core operations without IT interruptions.

Data Backup Recovery

We implement secure offsite data backup solutions that protect critical business information from disasters and cyber threats. Our system automatically stores domain and server data on geographically separated servers for rapid recovery. Businesses gain peace of mind knowing their tax records, client information, and operational data remain accessible even during network failures. The service includes regular backup verification and immediate restoration assistance to minimize business disruption. This protection extends to both physical hardware failures and malicious data breaches.

VoIP Services

Our VoIP solutions modernize business communications with flexible, scalable telephone systems. The service enables multi-device connectivity for laptops, smartphones, and office phones while maintaining call quality during high-volume periods. We handle system installation, feature configuration, and staff training to ensure smooth implementation. Businesses benefit from reduced communication costs and enhanced functionality compared to traditional phone systems. The solution grows with the company's needs while maintaining reliable connectivity and advanced calling features.

Network Security

We provide comprehensive network security protection against hacking attempts, ransomware, and internal threats. Our service includes vulnerability assessments, security protocol implementation, and employee training on best practices. Businesses receive compliance support for regulations like HIPAA and SOC while maintaining operational continuity. The solution combines proactive threat detection with rapid response capabilities during security incidents. We also help organizations meet industry-specific data protection requirements while safeguarding customer information.

People

Adam Huskey

President

Adam Huskey leads ServoPlex IT Services IT Services' team of professionals who deliver reliable IT solutions for Knoxville businesses. His team specializes in eliminating technology issues while maintaining clear communication with clients. Adam's leadership ensures consistent delivery of rapid response times and customized technology solutions that meet specific business requirements.

Questions

What IT services do you offer for Knoxville businesses?

We provide managed IT services, data backup and recovery, VoIP phone systems, and network security solutions tailored to small and medium-sized businesses.

How quickly do you respond to IT emergencies?

Our average response time is 3.5 minutes, with technicians resolving most issues remotely using secure management tools.

Do you provide 24/7 IT support?

Yes, we monitor client networks 24/7/365 and provide immediate assistance for emergencies at any time.

How do you handle data backup and recovery?

We use offsite storage with geographically separated servers for secure backups and rapid data restoration when needed.

What security protections do you offer?

Our network security includes threat detection, vulnerability assessments, compliance support, and employee training programs.

Reviews (6)

Write a Review

Thomas Barnard

Jan 02, 2021 Report

I would highly recommend Servoplex for all of your IT support needs. This company can do it all, from switches and routers to Virtual Environments. They have been very helpful and are very responsive!!

Jamie Abernathy

Jan 26, 2020 Report

Damon is my number one "go-to" person when it comes to tech support and even areas outside technology I know I can ask his opinion first. He responds knowing I am waiting and that time is money, including my time. His knowledge base stretches far and wide and something I consider invaluable are work-around solutions for me to be able to continue to work even though a process may not even yet be available. I personally think he goes above and beyond, a work ethic hard to find these days.

Jessica Gibbs

Dec 23, 2019 Report

We need Damon Huskey's help on a weekly basis. He is always efficient & dependable and plays an important part in keeping our business running smoothly. His work ethic and character should receive honorable mention. We couldn't ask for a better IT guy!
Jessica Key, Administrative Assistant
ELC & Company

Tonya Ballew

Nov 17, 2019 Report

Damon Huskey is the absolute best!! He keeps our office running smoothly and we call him often. He is dependable, efficient and responds quickly and effectively. We truly appreciate Damon and can't thank him enough for keeping us up and running!.
Tonya Ballew Tomcat USA, Inc.

Judy Atkins

Aug 30, 2019 Report

Damon has been our go-to guy for almost 3 years. He has been there for us many times, just a text to him and we know that we can relax because we are confident that our system will continue working the way it is intended. He is always pleasant and willing to do whatever we need. Hopefully our relationship will continue for a long time.
Judy Atkins
Clifton Construction, LLC.

Rita Griffin

Aug 21, 2019 Report

Damon Huskey is absolutely the best!! He knows his business and is efficient in his work. He keeps our nursing home operating; we call him often and he is dependable to respond quickly. We greatly appreciate Damon trusting him completely!
Rita Griffin, Administrator Serene Manor Medical Center