Business Details
33 Years
experience
Your Trusted Non-Emergency Medical Transportation Partner in Syracuse
Empire DM has been a trusted leader in non-emergency medical transportation for over 30 years, specializing in safe, reliable, and affordable services for seniors, individuals with disabilities, and the general public across New York State. Our commitment to excellence is reflected in our rigorous safety protocols, including a proprietary driver training program designed by a Department of Transportation-certified safety examiner, and our state-of-the-art fleet maintained by ASE-certified mechanics. As a certified Woman-Owned Business Enterprise, we prioritize personalized care, utilizing GPS technology for real-time tracking and implementing industry-leading cleanliness standards to protect passengers and drivers.Our services extend to Medicaid recipients, healthcare facilities, and educational institutions, with a proven track record of 100,000+ safe annual transports. We distinguish ourselves through innovative solutions like intercampus shuttles, airport transportation with wheelchair accessibility, and 24/7 dispatch support, ensuring clients receive tailored mobility solutions that meet their unique needs.
Services
Non-Emergency Medical Transport
ADA Paratransit
Medicaid Transportation
Airport Shuttle Service
Intercampus Shuttle
Details
- Year established: 1993
Highlights and features
- We have over 30 years of experience in non-emergency medical transportation.
- Our drivers undergo rigorous third-party safety training programs.
- We maintain a state-of-the-art fleet with ASE-certified mechanics.
- We accept Medicaid, Workers Comp, and major credit cards.
- Our GPS-tracked vehicles ensure real-time monitoring for passenger safety.
Associations and certifications
- Office of Minority/Women Owned Businesses and Community Relations
What people say
Safe and reliable
Professional drivers
Affordable rates
Excellent service
Highly recommended
Services
Non-Emergency Medical Transport
Our non-emergency medical transport ensures safe, timely travel for patients requiring appointments, treatments, or daily mobility. With wheelchair-accessible vehicles and trained staff, we serve Medicaid recipients, seniors, and individuals with disabilities across New York State. Our GPS-tracked fleet and rigorous safety protocols guarantee reliability and peace of mind for every journey.
ADA Paratransit
ADA Paratransit services provide door-to-door transportation for individuals unable to use fixed-route transit due to disabilities. Our fleet includes vans and minibuses equipped for mobility aids, staffed by drivers trained in specialized safety and assistance protocols to ensure comfort and compliance with federal accessibility standards.
Medicaid Transportation
We offer Medicaid-covered transportation to medical appointments, dialysis centers, and healthcare facilities. Services include ambulatory taxi rides and non-ambulatory ambulette transport, with pre-authorization assistance and partnerships with New York State health programs to streamline access for eligible beneficiaries.
Airport Shuttle Service
Our wheelchair-accessible airport shuttle connects passengers to Syracuse Hancock International Airport with competitive pricing and group transport options. Vehicles accommodate up to 15 passengers, and round-trip bookings receive a 10% discount, combining convenience with cost-effective travel solutions.
Intercampus Shuttle
Designed for colleges and healthcare providers, our intercampus shuttle links educational institutions, hospitals, and local attractions. This service supports student mobility, staff commutes, and patient transfers with scheduled or on-demand options tailored to institutional needs.
People
Carol McLoughlin
Principal
Carol McLoughlin leads Empire DM, Inc. with a focus on innovation and safety, developing programs that set industry standards for driver training and client care in medical transportation.
Cindy Bealey
Safety Training Officer
Cindy Bealey, a DOT-certified 19A Safety Examiner, designed Empire DM's award-winning safety program, ensuring drivers meet and exceed state and federal transportation regulations through rigorous training and field assessments.
Questions
What areas do you serve?
We serve Central New York and the Southern Tier regions, including Syracuse, Elmira, and surrounding communities.
Do you accept Medicaid payments?
Yes, we are a Medicaid-certified provider offering transportation for eligible beneficiaries to medical appointments and facilities.
Are your vehicles wheelchair accessible?
All ambulettes and many vans in our fleet are equipped to accommodate wheelchairs and mobility aids.
How do I book a ride?
Call 315-477-1486 for Central New York reservations or 607-873-7477 for Southern Tier bookings at least 24 hours in advance.
What safety measures are in place?
We enforce rigorous driver training, GPS tracking, pre-trip vehicle disinfection, and compliance with DOT regulations to ensure passenger safety.
Do you offer airport transportation?
Yes, we provide on-demand shuttle service to Syracuse Hancock International Airport with wheelchair accessibility and group transport options.
Reviews (5)
Jeff Halz-Dj Halz
May 19, 2021
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They are the best medical transportation company in the central New York area, I will never use anyone else!!! Five out of five ⭐️
Margaret Horn
Mar 31, 2020
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Recently, a friend had a kidney transplant. With overwhelming medical costs, a benefit was scheduled for April. Due to Covid-19, it has been postponed. The owner of Empiredm, made a generous donation to this person and their family, which was welcomed with so much gratitude thankfulness. Thank you Mrs. McLaughlin for your generosity❤❤
Thomas Newill
Jun 24, 2019
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Empire has costs me two doctors by canceling at the last moment when it is more profitable to them to take trips in bigger towns then to come get people in rural communities. When I did express that this had been an ongoing issue I was called by medicaid transport to inform me that they would not transport me at all that instead i would either have… to apologize for complaining that they failed to pick me up and fail to inform their drivers of simple instructions or since there is no other wheelchair service here i could have no transport at all. I was not rude i did not raise my voice they
Wally Davis
Jun 17, 2019
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I was a driver and a manager for Carol. Empire is a wonderful company and a great place to work. I no longer work there due to health reasons. Ive watched her company grow over the decades and is now one of the biggest transport companies in Syracuse. Wishing you continued success.
Carol Thompson
Apr 18, 2019
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The other day, the driver almost hit me, not once but twice. First, he or she pulled out in front of me when I had the right of way and then a few blocks up the road, pulled in front of me again. I'd hardly trust any of my loved ones with your company.
