Business Details
35 Years
experience
Emergency
services
Trusted Gym Management Software Solutions
Since 1991, Twin Oaks Software Development has specialized in developing gym management software designed to streamline operations, enhance member retention, and maximize profitability. Our team combines decades of fitness industry experience with technical expertise to create solutions tailored to the unique challenges of running a gym. We prioritize revenue optimization through advanced billing systems, real-time data insights, and automated processes that reduce operational friction. Our client-centric approach extends beyond software, offering hands-on support, training, and strategic guidance from a U.S.-based team that understands the fitness industry's daily demands.With a 90%+ customer retention rate and over 100 club-specific features, we empower gyms to focus on growth while we handle the complexities of membership management, marketing, and financial efficiency.
Services
Gym Management Software
Mobile App Development
Club Marketing Tools
Client Relations Support
Returns Management
Details
- Year established: 1991
Highlights and features
- 30+ years of fitness industry-specific software expertise
- 90%+ customer retention through proven solutions
- 100+ features tailored to gym operations and billing
- U.S.-based, responsive client support with no bots
- Proven revenue growth via advanced returns management
Associations and certifications
- PNC Bank, N.A.
What people say
Top notch support
Efficient billing
Keep members updated
Treated like family
Seamless transition
Services
Gym Management Software
Our platform integrates billing, member tracking, and operational tools to streamline gym management. Designed by former gym owners, it reduces administrative burdens while improving financial accuracy. Features include automated dues collection, real-time analytics, and customizable reporting to support data-driven decisions for fitness businesses of all sizes.
Returns Management
This service automatically recovers failed payments and updates member billing information, minimizing revenue loss. It eliminates manual follow-ups through intelligent processing that maintains member accounts without additional staff effort. Clients report up to 35% increased collections through this automated system.
Mobile App Development
Custom-branded mobile apps enhance member engagement through class scheduling, payment processing, and account management. The platform improves retention by providing 24/7 member access to gym services while offering administrators real-time usage data to optimize offerings and communication strategies.
Client Relations Support
U.S.-based support team provides immediate assistance with software implementation, troubleshooting, and operational guidance. Services include live training, data migration, and strategic consulting to maximize software effectiveness. Dedicated account managers ensure personalized solutions aligned with each gym's unique requirements.
Club Marketing Tools
Integrated marketing solutions automate member acquisition and retention through targeted email campaigns, promotional tracking, and performance analytics. The tools help gyms identify growth opportunities while measuring ROI on marketing initiatives. Customizable templates and expert guidance support effective member engagement strategies.
Questions
What gym management features does Twin Oaks offer?
Our platform includes billing automation, member tracking, returns management, mobile apps, marketing tools, and real-time analytics tailored for fitness businesses.
How does Twin Oaks help gyms increase revenue?
Our returns management system recovers up to 35% of failed payments while automated billing and marketing tools reduce operational costs and improve retention.
Is Twin Oaks suitable for small gyms?
Yes, our scalable solutions adapt to gyms of all sizes with customizable features and pricing options for independent operators and chains.
Do you offer software support and training?
We provide live U.S.-based support, on-site training, data migration assistance, and ongoing strategic guidance from fitness industry experts.
How is Twin Oaks different from competitors?
We combine 30+ years of gym-specific expertise with personalized support, proven retention tools, and a service model focused on long-term client success.
Reviews (5)
Joan Tardie
Jan 02, 2020
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Their customer service is terrible. I spoke to 2 people today and they were not helpful. I am never rude to people but I lost it. I got off the phone and cried.
Bbs
Sep 15, 2019
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I got a check in the mail from them with no information besides the company name, address and phone number. Not sure if its a sham or what....so sketch
William O'Donnell
Oct 20, 2017
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This company has the most horrible costumer service I have ever deal with. They sound very annoyed and angry that you called them. They will cut you off if they don't like what you are saying to them. They take everything that is said to them personal. I would never join a gym that has twin oaks as their billing company ever again.
Patrick OSullivan
Aug 30, 2017
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They over promise and under deliver time and time and time again. Their technology is outdated, inefficient, and filled with glitches. Try to get it fixed with a tech, you will be waiting for a call back from them for about a week. I've never gotten a call back the same day from a tech.
Nikolas Ververis
Feb 07, 2017
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If I could give 0 Stars I would. Totally rude and so unemphatic. Just wouldn't answer my questions or help me out. Just so quick to take my money. Do not recommend.
