Business Details
28 Years
experience
Emergency
services
Your Trusted Security Monitoring Partner in Independence, MO
Since 1998, Alarm Central has established itself as a trusted leader in security monitoring services. Our UL-certified central station delivers cutting-edge solutions including video monitoring, TCP/IP monitoring, and two-way voice communication, backed by a team of highly trained professionals with an average of 5+ years experience. We maintain rigorous operational standards through pre-employment screenings, comprehensive 30-day training programs, and ongoing certification requirements. Our commitment to technological advancement ensures dealers receive state-of-the-art tools like the I-VIEW NOW platform with virtual guard tours and intelligent video analytics.With 24/7 live operator support and redundant systems powered by dual Dell servers, we guarantee uninterrupted protection for residential and commercial clients. Our industry partnerships with organizations like The Monitoring Association and Electronic Security Association demonstrate our dedication to excellence. Client testimonials spanning over a decade confirm our reputation for personalized service, rapid response times, and seamless integration of new security technologies.
Services
Residential Monitoring
Commercial Monitoring
Fire System Monitoring
Video Monitoring
Cellular Backup Monitoring
TCP/IP Monitoring
Two-way Voice Monitoring
Text Notification
24-Hour Data Entry
Mobile Access
Details
- Year established: 1998
Highlights and features
- 20+ years of security monitoring expertise since 1998
- UL-certified central station with redundant systems
- 24/7 live operator support with no automated recordings
- Certified staff completing 30-day training programs
- Proven track record with 10+ year client partnerships
Associations and certifications
- Underwriters Laboratories (UL)
- The Monitoring Association (TMA)
What people say
Excellent customer service
Attentive and professional
Live operators always available
Quick problem resolution
Technology advancements adoption
Services
Video Monitoring
Our interactive video monitoring combines CCTV systems with alarm detection technology for advanced security solutions. The I-VIEW NOW platform enables virtual guard tours and real-time incident monitoring through integrated analytics. This service reduces onsite security costs while providing 24/7 remote surveillance capabilities for residential and commercial properties.
Fire System Monitoring
UL-certified fire system monitoring ensures immediate response to fire emergencies. Our central station operators receive instant alerts from connected fire detection systems and coordinate with local authorities. This service includes continuous system status checks and emergency dispatch for commercial and residential fire protection.
Cellular Backup Monitoring
Cellular backup monitoring provides uninterrupted security coverage during internet outages. Our redundant systems automatically switch to cellular networks to maintain connection with security devices. This service ensures continuous monitoring through multiple communication channels including TCP/IP and traditional phone lines.
24-Hour Data Entry
Our round-the-clock data entry service supports continuous account updates and system modifications. Trained operators handle emergency changes and routine adjustments at any hour. This service ensures immediate implementation of security protocol changes and account information updates for dealer convenience.
Mobile Access
Android and iOS mobile access enables real-time security system management through smartphones. The BoldNet Mobile app provides remote control of monitoring settings and instant alert notifications. This service allows dealers and clients to manage security systems from any location with cellular connectivity.
People
Jeff Herdman
General Manager
Jeff Herdman leads Alarm Central's operations with over two decades of security industry experience. He oversees daily management while maintaining focus on technological innovation and client satisfaction. His leadership ensures consistent delivery of UL-certified monitoring services.
Melinda Tuttle
Central Station Manager
Melinda Tuttle manages central station operations with specialized expertise in emergency response protocols. She supervises staff training programs and ensures compliance with industry certification standards. Her team leadership maintains 24/7 operational excellence.
Questions
What security monitoring services do you offer?
We provide residential and commercial monitoring, fire systems, medical emergencies, elevator emergencies, video monitoring, and two-way voice communication with 24/7 live operator support.
How does your video monitoring work?
Our I-VIEW NOW platform integrates with existing CCTV systems using video analytics for real-time threat detection. Operators receive detailed alarm information through Manitou software for immediate response.
Are your services UL-certified?
Yes, we maintain UL certification with redundant systems including dual Dell servers and backup power solutions to ensure continuous protection.
Do you offer 24/7 monitoring support?
Our central station provides 24-hour data entry, live operators for emergency response, and uninterrupted monitoring through redundant communication channels.
How do you handle system redundancies?
We use dual generators, UPS systems, and redundant fiber-optic networks from SBC/AT&T to maintain service continuity during power outages or network failures.
What technology platforms do you support?
Our systems integrate with major alarm panels, the Immix Platform for video analytics, and offer mobile access through BoldNet Mobile applications for Android and iOS devices.
Reviews (1)
Tony Thurman
Feb 03, 2020
Report
Excellent Kansas City based central station that offer a broad range of services including professionally monitored video surveillance.
